We received our usual excellent service. Nothing is too much trouble for the friendly staff. That is why we keep going back. Keep up the good work Sutton Coldfield branch.
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Se, hvad kunderne siger
I had to arrange an overseas trip (a family funeral) at extremely short notice - a matter of days. I visited Hays Travel in Sutton Coldfield and within a few hours, the entire visit was organised - b... Se mere
Virksomheden har svaret
We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... Se mere
Virksomheden har svaret
Ellie was great, she didn’t rush me to decide if the holiday was right for us. She made booking our holiday soo easy, she was soo helpful as we are not used to book anything online, she was a credit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
57a Lower Parade, B72 1XX, Sutton Coldfield, Storbritannien
- 01213147071
4,9
Fremragende
503 anmeldelser
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Besvarelse fra Hays Travel - Sutton Coldfield
We are so glad you are happy with our service. Thank you for your kind words!
~ Ellie :)
Straight in shop friendly people got…
Straight in shop friendly people got seen straight away explained all guidelines for insurance thank you .
6. juni 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Thank you for your kind words! We are delighted to hear our team was friendly and efficient.
~ Ellie :)
Always friendly
3. juni 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a great review and we're so happy we could help! :)
Amelia was helpful informative and very…
Amelia was helpful informative and very pleasant
26. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Hi Deborah, thank you so much again for booking and thank you for your lovely feedback. We hope you have a great holiday :) ~ Amelia
Great service
The opening hours I still like to go to the high street and book in person not like a lot of people all sorted helpful staff and on bank holiday
26. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We appreciate your feedback regarding our opening hours and helpful staff. We're glad we could assist you :)
Sutton Coldfield Branch…
We received our usual excellent service. Nothing is too much trouble for the friendly staff. That is why we keep going back. Keep up the good work Sutton Coldfield branch.
28. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Thank you for your review, we always appreciate such positive feedback 😄~Ellie-Morgan, Branch Manager
Staff are friendly the service i…
Staff are friendly the service i received was amazing i will always book at hays in Sutton Coldfield staff are brilliant
30. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We are so happy to hear you had an amazing experience with us! We appreciate your kind words and thank you for booking with us again :)
Read my email says it in a nut shell
Read my email says it in a nut shell, for sure, best wishes to you all from Stephen Leake 🌷🌷🌷💙🐻
24. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We always love hearing such great feedback! Amelia was over the moon with your lovely review 😃 ~Ellie-Morgan, Branch Manager
Ellie was so helpful
Ellie was so helpful, gave us some really good advice on where to go and because she was so good, we decided there and then to book our honeymoon! We are so excited!xxx❤️
24. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Thank you Susan for your kind words, it was my pleasure to help book such a special trip for you both ♥️💍~Ellie-Morgan, Branch Manager
Not sure what we were looking for but…
Not sure what we were looking for but got really good help from the start.
10. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We're happy you received such good help from the start. We appreciate your feedback and we hope you have a great trip :)
Everyone was very friendly helpful &…
Everyone was very friendly helpful & efficient as normal that is why over many years we have booked our holidays via Hays travel thank you.
6. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We are so pleased to hear about your continued positive experiences with us. Thank you for your loyalty and kind words and we hope you have a great trip :)
Ellie was great
Ellie was great, she didn’t rush me to decide if the holiday was right for us.
She made booking our holiday soo easy, she was soo helpful as we are not used to book anything online, she was a credit to your company.
14. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear we made your holiday booking easy and stress-free. We appreciate your kind words :)
The service was good
The service was good. I feel your staff are not knowledgeable enough to advise you on destinations and hotels. You can't ask advise as they have never been themselves, l feel some times l know more than they do
5. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Dear Gillian, Thank you for your review. We are pleased that you were happy with the level of service. We spend a great deal of time with our people investing in this area. As you are aware there are many destinations in the world, and its hard for them to have first hand knowledge on each area. We regularly send our teams on trips to improve their destination knowledge. If there is any information we can help you with please do contact us.
Very helpful operatives giving expert…
Very helpful operatives giving expert advice at all times. Harry, in particular, has been extremely courteous and thorough.
10. maj 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We are so pleased to hear about your positive experience with our team. Thank you for your kind words and we will let Harry know :)
Besvarelse fra Hays Travel - Sutton Coldfield
Thank you for leaving us such a good review, we're glad to have been able to help :)
Amazing service - highly recommended
I had to arrange an overseas trip (a family funeral) at extremely short notice - a matter of days. I visited Hays Travel in Sutton Coldfield and within a few hours, the entire visit was organised - booking the flights, filling out the entry paperwork, booking the hotel (and also getting the travel money sorted). The staff were very friendly and respectful and made a very stressful situation easier. I couldn't recommend them more.
22. april 2026
Besvarelse fra Hays Travel - Sutton Coldfield
Hi Mr Keating, thank you so much for your kind words! We're so glad to have been able to help and we hope you have a great time away. Thank you for booking with us.
Amelia sort holiday out over the phone…
Amelia sort holiday out over the phone
when computer wouldn't allow access
Worked hard to get right holiday for me
Thanks
29. april 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We're so glad we could help arrange your holiday and we appreciate your kind words! Thank you for booking with us and we hope you have a great trip.
Visited on 2 occasions and each time…
Visited on 2 occasions and each time staff were very helpful and knowledgeable. On the 2nd visit the booking process was easy and quick. Both members of staff I saw gave excellent service.
26. april 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team members were helpful and knowledgeable, and that your booking was easy :)
Besvarelse fra Hays Travel - Sutton Coldfield
We appreciate your lovely feedback. We're so pleased that you found our service excellent and I'm so glad to have been able to help ~ Amelia :)
Thank you Wilson Wilson from Sutton Coldfield store We tasked Wilson with finding us a trio
We tasked Wilson with finding us a trio
To Australia, New Zealand, Singapore and Dubai - he not only managed to include everything we requested but also suggested a train trip that we were not aware of.
I have to say that we are really looking forward to our adventure
18. april 2026
Besvarelse fra Hays Travel - Sutton Coldfield
We're happy to hear that the itinerary met your expectations, including the suggested train trip! We're glad you're looking forward to your adventure, and we appreciate your feedback :)
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