The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
Virksomheden har svaret
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Se, hvad kunderne siger
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Virksomheden har svaret
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... Se mere
Virksomheden har svaret
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
11-13 Minster Street, SP1 1TD, Salisbury, Storbritannien
- 01722 320122
4,8
Fremragende
429 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The member of staff was training ,we…
The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
24. august 2026
Besvarelse fra Hays Travel - Salisbury
Peter,
Thank you for your kind feedback. We're delighted to hear that your booking experience went so smoothly. Although our team member was in training, she works hard to provide excellent service, and we're pleased that her knowledge and confidence made you feel well looked after. We appreciate your support and look forward to assisting you again in the future
Kind Regards,
Isobel
Not enough knowledge from the staff and…
Not enough knowledge from the staff and energy.
14. august 2026
Besvarelse fra Hays Travel - Salisbury
Nathalie Toomer,
We appreciate your feedback regarding our staff's knowledge and energy. We are actively working on improving our team's expertise and enthusiasm to enhance your experience.Izzy is currently in the middle of an apprenticeship.
Kind Regards
Hannah- Branch Manager
As always Shelby is very helpful with…
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
14. august 2026
Besvarelse fra Hays Travel - Salisbury
Jocelyn long,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very helpful and patient while assisting you with your booking. We appreciate your kind words and look forward to helping you with future travels.
Kind Regards
Hannah- Branch Manager
I felt as if the staff were doing me a…
I felt as if the staff were doing me a favour, just general demeanour is poor. Additionally, I had made a specific request before the booking was made, this was not done and once the booking was made any change could not be made without paying for it. When challenged on why my request had not been made, I was met with ambivalence and no explanation. In the grand scheme of things, this is of little importance - but, you asked.
5. august 2026
Besvarelse fra Hays Travel - Salisbury
Dear Mr Lawrence, thank you for taking the time and trouble to contact us, as we really value your feedback. I am sorry that the level of service you have mentioned was not up to the highest standards that we all aim for, and can only apologise for this. We will review your comments with the whole team and ensure that this does not happen again.
Your young lady booked us all in very…
Your young lady booked us all in very efficiently and sorted out all our needs for our cruise on Iona for April 2028
2. august 2026
Besvarelse fra Hays Travel - Salisbury
I'm glad I was able to help with your holiday plans it was a pleasure. - Shelby :)
Very helpful and friendly staff
17. juli 2026
Besvarelse fra Hays Travel - Salisbury
Angela,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such helpful and friendly service. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hannah- Branch Manager
Very helpful staff
11. juli 2026
Besvarelse fra Hays Travel - Salisbury
Thank you for your 5* review.
I hope you had a great holiday.
Thanks
Hannah
Good service in Hays Salisbury
The staff in Salisbury are very helpful. If they don’t have the answers they find out what you need to know. Thanks for the help you have given me over many years.
16. juli 2026
Besvarelse fra Hays Travel - Salisbury
Thank you for your wonderful feedback! We are so pleased to hear that our team has consistently provided you with helpful assistance over the years. We truly appreciate your loyalty.
Kind Regards
Hannah - Branch Manager
The young lady on the phone was very…Baltic cruise
The young lady on the phone was very helpful and made things easy. She was happy to answer all my questions and she was very friendly and obliging.
9. juli 2026
Besvarelse fra Hays Travel - Salisbury
Vivienne Easterbrook Oxford,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to make things easy for you and answer all your questions.
Kind Regards
Hannah - Branch Manager
Hannah was extremely helpful and made a…
Hannah was extremely helpful and made a last minute holiday a piece of cake! Finding me the most idealistic holiday. I highly recommend!
28. juni 2026
Besvarelse fra Hays Travel - Salisbury
Helen,
Thank you so much for your wonderful review! We are delighted to hear that we could help you find the perfect last-minute holiday. We truly appreciate your recommendation!
Kind Regards
Hannah- Branch Manager
Very nice and helpful lady
Very nice and helpful lady, we shall bring all of our holiday bookings to Hays Salisbury in future.
1. juli 2026
Besvarelse fra Hays Travel - Salisbury
WALTER WRIGHT,
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience and we look forward to helping you with your future holiday bookings.
Kind Regards
Hannah - Branch Manager
Patience in dealing with a complex…
Patience in dealing with a complex booking and managing adjustments with a smile. Thank you.
23. juni 2026
Besvarelse fra Hays Travel - Salisbury
Peter Woodhouse,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist with your complex booking and adjustments with a smile.
Kind Regards
Hannah- Branch Manager
Besvarelse fra Hays Travel - Salisbury
Karen,
Thank you for your kind words! We are delighted to hear this.
Kind Regards
Hannah- Branch Manager
Great service as always
Great service as always, girls are always friendly, helpful and professional,
9. juni 2026
Besvarelse fra Hays Travel - Salisbury
customer,
We're so pleased you always receive great service from our team. Thank you for your kind words!
Kind Regards
Hannah - Branch Manager
Shelby at Hayes Salisbury answered all…
Shelby at Hayes Salisbury answered all our queries and set up a cruise holiday very efficiently and gave us confidence that her selection was the right choice for our holiday in 2027
7. juni 2026
Besvarelse fra Hays Travel - Salisbury
Malcolm,
Thank you for your wonderful feedback! We're so pleased we could efficiently arrange your cruise and provide confidence for your 2027 holiday.
Kind Regards
Hannah - Branch Manager
Only bought voucher for my…
Only bought voucher for my granddaughter so very quick and easy
4. juni 2026
Besvarelse fra Hays Travel - Salisbury
Mrs Sandra Stephens,
We're glad to hear your purchase was quick and easy. Thank you for your feedback.
Kind Regards
Hannah- Branch Manager
Professional manner
Great, professional service by Izzy Hunt booking our airport parking. She answered all my questions in a professional manner.
2. juni 2026
Besvarelse fra Hays Travel - Salisbury
We're so pleased to hear about your positive experience with our service. Thank you for your kind words!
Kind Regards
Hannah- Branch Manager
Good service
Good service, very helpful and know I can rely on them. Have used them 4 times now!
24. maj 2026
Besvarelse fra Hays Travel - Salisbury
Steph,
We are so glad to hear you've had such positive experiences with us! We appreciate your continued trust.
Kind Regards
Hannah- Branch Manager
The service offers is really…
The service offers is really accessible- email, phone, in person
29. maj 2026
Besvarelse fra Hays Travel - Salisbury
Rachel H,
We're glad our service accessibility was helpful. Thank you for your feedback.
Kind Regards
Hannah- Branch Manager
Hannah was very helpful and friendly.
23. maj 2026
Besvarelse fra Hays Travel - Salisbury
Viktoria Bende,
We are so glad to hear you had such a positive experience with our team. Thank you for your kind words.
Kind Regards
Hannah- Branch Manager
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