Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... Se mere
Virksomheden har svaret
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
8-9 St Mary's Place, SE9 5DL, Eltham, Storbritannien
- 02039180747
4,9
Fremragende
623 anmeldelser
Bed kunder om at skrive en anmeldelse
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Cruise Holiday
I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
19. august 2026
Lovely lady Laura who supported through…
Lovely lady Laura who supported through the booking process . 😁
20. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Always a delight to go into the shop
Always a delight to go into the shop, to speak with the friendly, helpful and knowledgeable staff.
10. august 2026
Besvarelse fra Hays Travel - Eltham
Thank you David and Carol for taking time to feedback! We are so pleased to hear that our team provided you with such a positive experience. We truly appreciate your kind words.
Theresa
Assistant Manager
The member of staff who helped with my…
The member of staff who helped with my booking was very helpful and friendly
16. august 2026
Besvarelse fra Hays Travel - Eltham
Thank you so much Mary for Taking time to feedback! We are delighted to hear that our team member was friendly and helpful during your booking process. We appreciate you taking the time to share your positive experience.
Theresa
Assistant Manager
Went in to make a family booking today…
Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient with us as I was there with my two daughters three children and two men on the phone lol
Not once did she raise her eyebrows or find any of our requirements a chore.
She found us a fantastic holiday that we were all very pleased with.
Will definitely be a returning customer.
Thankyou
Michelle cavanagh
15. august 2026
Besvarelse fra Hays Travel - Eltham
Thank you for taking time to feedback!so pleased to hear I was able to find a fantastic family holiday.
Your very welcome and the hotel looks amazing sure something to look forward too
We look forward to welcoming you back as a returning customer!
Theresa
Assistant Manager
Norwegian Cruise
I had already researched and decided on the cruise holiday I wanted to book. Terri was professional and efficient when making the booking, clarifying as required.
8. august 2026
Besvarelse fra Hays Travel - Eltham
Thank you for your time to feedback! We are so pleased to hear that our colleague was professional and efficient in helping you book your cruise holiday. We appreciate you sharing your positive experience.
Theresa
Assistant Manager
Excellent service provided by Hays…
Excellent service provided by Hays Travel. All the staff are friendly, helpful and kind. Would 100% recommend Hays Travel Eltham.
6. august 2026
Besvarelse fra Hays Travel - Eltham
Laura,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, helpful, and kind. We truly appreciate your recommendation.
Kind Regards
Theresa
Assistant Manager
Once again had 5* treatment from Katie…
Once again had 5* treatment from Katie at Hays Travel in Eltham. She was a pleasure to deal with so helpful,knowledgeable and very friendly and kept me updated at every stage of my holiday booking.thats why I Always use Hays! Brilliant service every time! Tku Katie.x
13. august 2026
Besvarelse fra Hays Travel - Eltham
Wendy,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive brilliant service and that our team member was so helpful and knowledgeable.
Kind Regards
Melaine
Branch Manager
The staff where so lovely and helpfull
13. august 2026
Besvarelse fra Hays Travel - Eltham
Mr Callum Carr - Dunn,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be lovely and helpful.
Kind Regards
Melanie
Manager
The beauty of Travel Agents
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of the troubleshooting to boot! I would thoroughly recommend Hays Travel. Bring back the good ol' days of Travel Agents! I never want the stress of having to organise my holidays/trips/travels by myself again.
5. august 2026
Besvarelse fra Hays Travel - Eltham
Debbie Okenyi,
Thank you so much for your fantastic feedback! We are delighted to hear that our team provided such excellent service and made your holiday planning stress-free. We truly appreciate your kind words and look forward to helping you with your future travels.
Kind Regards
Hays Travel eltham
The staff who dealt with us were…
The staff who dealt with us were brilliant and the booking process was excellent
10. august 2026
Besvarelse fra Hays Travel - Eltham
Mrs ashbolt,Thank you for your wonderful feedback! We are delighted to hear that our team provided brilliant service and that the booking process was excellent.
Theresa
Assistant Manager
When l booked my holiday Katie is…
When l booked my holiday Katie is always helpful and knowledgeable and is always try’s to accommodate my needs and listens to my concerns and l find it a most pleasant experience when l am there,will always get a phone call nearer the time to run through my booking and finalize the details
11. august 2026
Besvarelse fra Hays Travel - Eltham
Margaret,
Thank you for yTaking time lt leave Feedback for Katie! We are so pleased to hear that you consistently have such a pleasant experience when booking your holidays with us. We appreciate your kind words.
Theresa
Assistant manager
Found all staff very helpful Katie who…
Found all staff very helpful Katie who took our booking was very helpful taking time organising our holiday and able to speak to her with any queries a good experience
3. august 2026
Besvarelse fra Hays Travel - Eltham
Emily,Thank you for taking time to feedback! We are so pleased to hear that you had such a great experience booking your holiday with us and that our team was able to assist you so effectively. We look forward to helping you again in the future!
Theresa
Assistant Manager
Lovely helpful staff
I have been booking my holidays from here for many years staff are all very helpful and friendly thanks to Mel and her team .
7. august 2026
Besvarelse fra Hays Travel - Eltham
John and Roz
Thank you for your wonderful feedback! So pleased to hear that our team has consistently been helpful and friendly over the many years you've booked with us. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Eltham
Besvarelse fra Hays Travel - Eltham
Dave We're so happy to hear that you had such a positive experience with our team! We truly appreciate your Feedback
Theresa
Assistant Manager
Besvarelse fra Hays Travel - Eltham
Ken Thank you for your wonderful review! Si glad to hear that your booking experience was so good
Kind Regards
Hays Travel Eltham
Mel was very helpful and talked us…
Mel was very helpful and talked us though the looking for a lovely holiday helped with looking at the right place for me and my family explained everything and was very helpful
8. august 2026
Besvarelse fra Hays Travel - Eltham
Carly,Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful in finding the perfect holiday for you and your family.
Theresa
Assistant Manager
Getting the right holiday
The staff at Hays Eltham always get it right. Customer service is the best
7. august 2026
Besvarelse fra Hays Travel - Eltham
Coral,Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent customer service. Your feedback greatly appreciated.
Theresa
Assistant Manager
Very friendly atmosphere
Very friendly atmosphere, listened to what we were looking for, had excellent knowledge which was helpful.
Overall we are very pleased with her service and now looking excited to are family holiday in October.
4. august 2026
Besvarelse fra Hays Travel - Eltham
Ben Thank you for your wonderful feedback!
We are so pleased to hear that you had such a positive experience and that our team was able to help you find the perfect family holiday. We hope you have an amazing time in October!
Theresa
Assistant Manager
Rob&Jane
The lady who booked our cruise her name was terri was so helpful and polite and sorted everything out for us. She is a great asset to hays travel and will deffo book again with Hayes travel.once again thank you Terri.🛳️
29. juli 2026
Besvarelse fra Hays Travel - Eltham
Jane Knight,Thank you for your wonderful feedback! so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words and look forward to helping you book again.
Theresa
Assistant Manager
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