Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... Se mere
Virksomheden har svaret
Diane was our travel agent, and has taken care of absolutely everything. We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs. Airport assistance was also bo... Se mere
Virksomheden har svaret
We were shown various options on where we were thinking about going eventually settled on our third choice
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
4-6 Great King Street, DG1 1BD, Dumfries, Storbritannien
- 01387417531
4,9
Fremragende
836 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We were shown various options on where…
We were shown various options on where we were thinking about going eventually settled on our third choice
23. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for the review. Glad I could get you both sorted. Emmie
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind words. Glad we could get you sorted. Kira
Besvarelse fra Hays Travel - Dumfries
Thanks Paul, always happy to help. Emmie
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Holly :)
Very helpful staff good customer care
19. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your lovely feedback. Its greatly appreciated. Sharon :)
Lovely young girl Emmie helped us book…
Lovely young girl Emmie helped us book our holiday. Helpful, knowledgeable and took plenty of time ensuring we had a good experience
16. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you, always happy to help. Emmie.
Diane in Dumfries
Diane in Dumfries, is amazing. She is thorough, listens and is very knowledgeable.
I am a people person and dislike booking on line. I can’t recommend Hayes enough
15. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind feedback and booking with Hays Travel, Dumfries. We appreciate it. Sharon (Manager)
Besvarelse fra Hays Travel - Dumfries
Thanks Mr Chisholm for your kind feedback, I'm glad we could help. Diane, Assistant Manager
Wouldn't go anywhere else
Wouldn't go anywhere else, Diane is friendly, knowledgeable, and patient,she checked all flights ,hotels and tour operators so as we could get the best deal suitable for my needs,will definitely call in again.
13. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind review, its very much appreciated. Diane :)
Booking our hols with Diane is like…
Booking our hols with Diane is like booking with a friend nothing to much trouble with this lady.
12. august 2026
Besvarelse fra Hays Travel - Dumfries
Appreciate your lovely feedback. Only too happy to help and lovely to see you both again. Diane, Assistant Manager
Great advice and help from the team at…
Great advice and help from the team at the Dumfries branch and in particular Diane.
Many thanks.
14. august 2026
Besvarelse fra Hays Travel - Dumfries
Appreciate you taking the time to submit your feedback. Happy to help. Diane :-)
Excellent
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is too much trouble for her.
8. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for taking the time to submit your feedback on my service. It is much appreciated and I am sure you will both have a lovely holiday. Diane, Assistant Manager
Easy as that.
Straight in,sat down with Diane who was great as ever!.
Took the time to take us through various destinations and got the holiday that we wanted.
Can’t thanks Hays enough, first class as usual.
9. august 2026
Besvarelse fra Hays Travel - Dumfries
Thanks Jackie for your lovely feedback on my service in getting you & Max booked up once again. Diane, Assistant Manager
The young lady
The young lady, Emmies, was very helpful and patient helping us to choose our holiday. We wish her well in her new career.
2. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you Sheila. Always here to help. Emmie
Recent booking
Booked a winter break, Holly who got us booked up was great, found our flights and hotel quickly and explained everything to us. A good experience.
1. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind feedback, I'm so glad we got you a lovely trip to look forward to! Holly :)
We came into by holiday vouchers
We came into by holiday vouchers, staff were extremely helpful and we got what we needed
2. august 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind feedback, I'm glad we could help! Holly :)
Booking experience
Great service from Diane, who was extremely knowledgeable. She took the time to listen to my preferences and budget, was patient while I weighed up my options. She made the whole booking process really straightforward. Thank you!
5. august 2026
Besvarelse fra Hays Travel - Dumfries
Aw thanks Brieghd. Much appreciated and lovely to see you again. Diane, Assistant Manager 🙂
Diane was our travel agent
Diane was our travel agent, and has taken care of absolutely everything.
We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs.
Airport assistance was also booked.
She explained about the money card so we’re thinking about that.
All the pressure has been lifted so all we have to do is enjoy our holiday
4. august 2026
Besvarelse fra Hays Travel - Dumfries
Many thanks for taking the time to submit your feedback and kind words. Much appreciated. Diane, Assistant Manager
Diane always goes above and beyond with…
Diane always goes above and beyond with our holidays. Won’t use anyone else
4. august 2026
Besvarelse fra Hays Travel - Dumfries
Thanks Debbie for your kind feedback, it is much appreciated. Diane, Assistant Manager
Have used Hays for many years the…
Have used Hays for many years the standard of service has been excellent
17. juli 2026
Besvarelse fra Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.