We initially had an issue with our bed, but Peter completely turned the whole experience around for us. His customer service was excellent. He handled my complaint very professionally, kept m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely seamless from order to delivery AJ was the most helpful salesperson he had unlimited patience as my husband who the bed was for is part paralysed & has memory problems due to a stroke. It... Se mere
Brandan our Sales adviser was "Top Man " very Helpful and Honest about mattresses. We choose our mattress and Brandan got us a Drinking Chocolate hot drink each whilst we filled in paperwork and... Se mere
Excellent product knowledge from staff in store when choosing new mattresses. Quick delivery dates available. We were kept informed of delivery times and delivery team were punctual, efficient and fr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, Storbritannien
- 01135397784
4,7
Fremragende
278 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing customer service after sale
We initially had an issue with our bed, but Peter completely turned the whole experience around for us.
His customer service was excellent. He handled my complaint very professionally, kept me updated and made sure everything was sorted properly. What started as a 0-star experience ended up being a 5-star experience thanks to Peter.
This experience also made me realise that every penny you spend with Dreams is worth it. You’re not just paying for the bed and mattress, you’re also paying for the customer service and support if something goes wrong.
Imagine spending around £1,500 on a bed and mattress somewhere else and then, when there’s a problem, nobody really wants to know. With Dreams, they actually stood behind what they sold us and made sure we were looked after.
Really appreciate Peter’s help and the way he dealt with everything. After this experience, we would definitely shop with Dreams again.
14. august 2026
Uopfordret anmeldelse
Friendly well informed staff
Experience was great.
Friendly staff who shared ideas for a great service
27. juni 2026
“I love this bed I sleep very well in…
“I love this bed I sleep very well in it I don’t think it could be any better”
Comment from my son.
Thanks dreams.
26. juni 2026
Excellent service led us to obtaining…
Excellent service led us to obtaining the correct mattress and bed. Delivery and assembly very efficient. Great night sleeps since new bed arrived Highley recommended.
21. juni 2026
Mattress quite comfortable and I’m…
Mattress quite comfortable and I’m really enjoying getting a godly nights sleep
19. juni 2026
I am starting to sleep a little longer…
I am starting to sleep a little longer than before and I don't wake up stiff and aching like I did before.
6. juni 2026
The staff at the Birstall store were…
The staff at the Birstall store were great and very efficient and helpful. Delivery very good and helpful. Thank you dreams.
29. maj 2026
Service in the shop was excellent…
Service in the shop was excellent product is a dream to got sleep on
18. april 2026
From going into the dreams shop in…
From going into the dreams shop in birstall.The lady was very helpful.There was no hard sell.She was a lovely lady and answered every question we asked.She was very knowlable.The 2 guys who delivered my mattress were brilliant and explained the care of my mattress really well even though a booklet was given.My mattress is divine.I havnt slept so well in a long time.Would recommend dreams to go to if in need of a new bed or mattress.
12. april 2026
Fabulous service The staff member that served me was…
The staff member that served me was extremely knowledgeable and professional. I was offered coffee and I got to use the dreams mattress experience to decide which mattress was for me. Although the shop was extremely busy I didn’t feel rushed or under pressure to make a quick decision on my purchase.
10. april 2026
Helpful staff now got a very comfy bed
2. november 2025
Birstall store
Birstall, Leeds.
Jack was fantastic from start to finish. He helped me order the products with ease and explained everything I needed to know.
Great service, would recommend.
29. marts 2026
Uopfordret anmeldelse
On time built and cleared in good time…
On time built and cleared in good time professional Thankyou
29. marts 2026
Everyone we dealt with from the company…
Everyone we dealt with from the company from ordering to delivery were very helpful and had a positive attitude.
Brilliant service.
27. marts 2026
Fab bed frame
Fab bed frame , well made and value for money , very easy to assemble and very quick delivery , bang on
1. marts 2026
Expert experience
From entering the store to having the mattress delivered everything went according to plan to plan. I can highly recommend the people involved making life so easy
6. marts 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.