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Se, hvad kunderne siger
We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... Se mere
Virksomheden har svaret
I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... Se mere
Virksomheden har svaret
I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Holborn
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
10-11 Holborn, Westgate House, EC1N 2LL, Holborn, Storbritannien
- 02071 676791
4,9
Fremragende
254 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Lee was great, good knowledge of all stock and offered me very practical advise and options. Very happy with my purchases and service would definitely go back there.
7. juni 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Kirsty,
Thank you for taking the time to leave your review.
I am glad to hear that you are pleased with the helpful service and advice provided by our in-store team member, Lee, and that you are happy with your purchase.
We look forward to seeing you shop with us again soon.
Thank you,
Diana
Blacks Online Review Team.
Amazing customer service from Yasmin…
Amazing customer service from Yasmin and Team. Very helpful and professional. Henna and Karen are also very friendly and helpful.
Thanks
7. juni 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Abderrazak,
Thank you for taking your time to leave us this amazing review!
I am delighted to hear that you are happy with the level of customer service that you have received by the staff at one of our branches as they were all very friendly and helpful while assisting you.
We hope to see you shopping with us again soon.
Many thanks,
Araiz
Blacks Online review team.
Went to Holborn store and was helped by Gavin
Went to Holborn store and was helped by Gavin. What a surprise, a salesperson who had deep product knowledge, who challenged me and made me think about what I wanted and needed and who offered that most precious of things - advice based on experience. I'll go back there for the sole reason to get his help again in the future.
2. juni 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Philip,
I appreciate you taking the time to leave us this review.
I am pleased to hear that in your recent visit to our Holborn store Gavin provided excellent help in ensuring you got the right product you need and that you are satisfied with the advice you received from Gavin.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Moahmed,
Blacks Online Review Team.
Fantastic service by Rhiannon in the…
Fantastic service by Rhiannon in the Holborn branch! She helped me find everything I needed and also showed me some discounts I hadn’t noticed. 5*
1. juni 2022
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Besvarelse fra Blacks - Holborn
Hello,
Thank you for taking your time to leave us a review.
We are happy to hear that you are pleased with the service you received from our colleague, Rhiannon, and she was able to assist you in finding everything you needed.
We hope you shop with us again soon.
Cheers,
Saanyah,
Blacks online reviews team.
Thanks for all your help Rhiannon in…
Thanks for all your help Rhiannon in store at Holborn branch - so helpful
1. juni 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Darren,
Thank you for taking the time to leave a review.
I am pleased to hear you are happy with the level of service you have have received by Rhiannon within our store.
We hope to see you shopping with us in future.
Thanks,
Danielle,
Blacks Online Review Team
Great customer service from Gavin & Yas
Great customer service from Gavin and Yas. We went in to buy replacements for a pair of Brasher trousers (found by Yas and purchased in store) and two Berghaus Cornice jackets (found by Gavin online at a sale price and Yas put the order through by for us in store for delivery to our home two days later). Our jackets arrived on time. Many thanks to both Gavin and Yas for their great customer service.
Also, good work to the selecting, packing and delivery teams. You delivered when the email said you would. Can't ask for more than that!
31. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Bob,
Thank you for leaving a review.
It's great to hear that you received excellent customer service from Gavin and Yas, who helped you source the item's you were wanting both instore and online. it's good to hear that your jackets were delivered right on time and when they were expected.
We look forward to having you shop with us again soon.
Emma B,
Blacks Online Review Team.
Had a very experienced salesman who…
Had a very experienced salesman who went out of his way to help us, ie he measured our feet and got us the right size shoes. And when we realized that they were not waterproof, he went and got us the waterproof ones. Not only that, when we asked for a discount as we had bought many items, we were given a discount. All in all, it was a very satisfying experience.
26. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Julia,
Thank you for taking the time to leave a review.
It is great to hear you are happy with the level of service provided within our store and you have enjoyed your shopping experience.
We hope you enjoy your new products.
Thanks,
Danielle,
Blacks Online Review Team
Great customer services and very…
Great customer services and very competitive price, can’t beat any other stores. The manager who served me was exceptionally skilled and approachable.
24. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Good afternoon,
Thank you so much for taking the time to leave us a lovely review!
I'm absolutely delighted to hear that you received great customer service in our store and that you were impressed with our prices.
We hope to see you shop with us again soon.
All the best,
Charlotte,
Blacks Online Review Team.
Great to have such excellent personal…
Great to have such excellent personal service. Footwear has to be right and getting the full attention of skilled and knowledgeable staff is a real pleasure and reassurance
24. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Philip,
We appreciate you for taking the time to leave us this review!
I'm really glad to hear you've had a positive in store shopping experience with us.
Also it's brilliant to read the right attention and knowledge is provided by staff.
We hope you continue to enjoy shopping with us.
Thanks,
Jasmine,
Blacks Online Review Team.
I was Served by Henna who was amazing
I was Served by Henna who was amazing, She was able to find everything that I needed.
She is a credit to the Blacks store in Holborn.
Excellent customer service!
23. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Lee,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with Henna in our store, and the great care and help provided as well as the purchase made.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Blacks Online Review Team
Allways friendly and expert service
17. maj 2022
Besvarelse fra Blacks - Holborn
Hi Lawrence,
Thank you for leaving us a 5-star review.
It's brilliant to hear that you always receive friendly and expert service from us.
Thank you for shopping with us at Blacks and we hope to see you again soon.
Kind regards,
Phil
Blacks Online Review Team
Very helpful assistant and manager
Very helpful assistant and manager. I got exactly what I wanted at a good price.
17. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Gideon,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with the help from our team in store, and you love the purchase made at a great price.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Blacks Online Review Team
Outstanding service
Regular visitor to this branch to stock up on items. Service can sometimes be a bit but and miss with some staff members not really putting in the effort but today was different. I had a query about some Sorrel Boots I was interested in. I was warmly greeted but the Georgina the manageress who went way above and beyond the service I normally receive here and it was great experience. She answered my queries regarding the boots and resolved it to the extent I was more than happy to buy them. Georgina is an absolute credit to your business and hopefully she can rub off some of her magic on other staff members. I will be back 😁
14. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Good Afternoon,
Thank you for taking the time to leave a review.
I am pleased to hear you are happy with the level of service you have received by Georgina and your visit within our store has been enjoyable.
We hope to see you shopping with us in future,
Thanks,
Danielle,
Blacks Online Review Team
Alison was so knowledgeable
Alison was so knowledgeable, helpful and friendly. We came out with our dream walking boots.
13. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Sarah,
Thank you for your great review.
I am very pleased to hear my in store colleague was most helpful and provided excellent product knowledge.
I am very happy to hear you was able to get the boots of your dreams.
I hope you continue shopping with us.
Thanks,
Lauren
Blacks Online Reviews Team.
Helpful staff (Amanda)
Helpful staff (Amanda), spacious shop, good range of women’s walking shoes to choose from. Found a comfy pair that look like they’ll last well.
12. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Sarah,
Thank you for taking the time to leave a review!
It's lovely to hear that you've had a positive shopping experience with us! I am glad to see you are happy with both the customer service provided and with the range of products we have to offer! We hope you enjoy your new shoes!
Thank you for the feedback, we appreciate it! We hope to see you shopping with us again soon.
Thanks,
Jess,
Blacks Online Review Team.
Very professional and very helpful.
10. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Good morning,
Thank you for leaving a review.
It's great to hear that you have found our team to be very professional and very helpful. We look forward to having you shop with us again soon.
Emma B,
Blacks Online Review Team.
Excellent service
Excellent service. Karen and Georgie answered my questions and helped me purchase the items I needed.
2. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Raj,
Thank you for taking the time to leave us this great review.
I am glad to hear that you are satisfied with us and that you had a great experience with Karen and Georgie in our store.
I hope you enjoy your products.
Cheers,
Olga,
Blacks Online Review Team.
I needed a wide fitting walking boot…Gavin is the man.
I needed a wide fitting walking boot and had a budget. Gavin at the Holborn Shop was very knowledgeable, offered great advice and a number of options at varying prices.
Great service, definitely my shop of choice.
1. maj 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hello Steve,
Thank you for leaving a review.
It's great to hear that Gavin at out Holburn store was such a help while shopping for some wide fitting walking boots.
We do look forward to having you shop with us again soon.
Emma B,
Blacks Online Review Team.
Gavin at Holborn branch will make your day
Gavin at Holborn branch has been brilliant helping me choose the boots, offering different options based on my requirements, preferences and feet size. Will definitely be back
29. april 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Mira,
Thank you for your great review.
I am glad to hear that Gavin was able to assist you and that you are happy with the product that you purchased.
We hope that you shop with us again.
Regards,
Alfie
Blacks Online Review Team.
Gav in the Holborn branch in London…
Gav in the Holborn branch in London juggling three customers and keeping everyone happy, excellent service, plus bonus sale in progress on the boots I bought!
28. april 2022
Uopfordret anmeldelse
Besvarelse fra Blacks - Holborn
Hi Jeremy,
Thank you so much for taking the time to leave us a fantastic review!
I'm absolutely delighted to hear that Gav was so efficient and helpful.
We hope to see you shop with us again soon.
All the best,
Charlotte,
Blacks Online Review Team.
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