Balfe's Bikes - Fulham Anmeldelser 

Great help with building a bike by Marcos and the team. Superb job done on the bottom bracket of a 1998 carbon frame and also with the forks. Fantastic knowledge, very helpful. Many thanks.

Wonderful service from the staff in the Fulham shop, very friendly and helpful to me when I picked the bike up. I took my own pedals and they were fitted in an instant. No problems with collection timing or communication. I would recommend Balfe's Bikes to anyone.

The only downside is that the bike was not set up brilliantly. I rode it straight home from the shop and a couple of avoidable problems were on the bike: Left hand brake lever was slightly loose and the gears would not shift out of the one they were in. Fortunately I managed to rectify this and enjoy my amazing new bike.

Obviously they did a good job but upsold to mega… classic bike shop

Great experience buying a bike through the cycle to work scheme. Very knowledgeable team and very patient with lots of questions from me as a beginner into road biking, would highly recommend!

The staff were helpful, friendly and polite. There is a good atmosphere in the shop.

Service was well done once again .

Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and enjoyable, explained everything clearly, and gave great advice without ever being pushy.
Alex is a real credit to Balfe’s Bikes. I couldn’t recommend him highly enough — fantastic service from start to finish!

Amazing experience!! My first time buying a bike and they helped me figure out the best one. Very helpful and easy through the entire experience. Also worked well with my cycle to work scheme. The staff there is amazing!

Need a little more engagement and communication in the process of purchasing and preparing a bike for pick-up (sizing, fitting, accessories etc) to make a great rating, such as taking your measurements before the bike is prepared, but staff very friendly and helpful.

Slow, uninterested, complacent, expensive. If you are lucky you’ll get the odd interested genuine staff now and then in their ever revolving staff. This shop purely capitalises on their location and does not care much. Probably the worst chain in London and overly expensive.

Great service. Very quick and helpful staff

Staff Knowledge and patience

Service with a smile

Great customer service - very helpful

Superb team of experts including young talented cyclists who provide expert advice.

Helpful friendly staff ,bike delivered quickly

Great team in the shop, real pleasure to deal with

Chap in Fulham service shop was fabulous. Helpful and lent me his tools

Went to the store to pick up crankset. Staff suggested buying crank arms individually could have been cheaper- we explore option. In the mean time I was offered a refund for the part. We couldn’t buy the arms individually so we just bought the part again. The issue is that now I was changed £5 more for the same part for no particular reason, meaning that. The refund equated to £5 less than the part ordered and I would have been £5 better off having not listened to the shop attendant’s advice.

I did like the service offered but I’m annoyed that I lost out £5 for no reason…

I received incredibly poor service and won't be returning.

I dropped my bike off with a flat tyre and was told it would take a couple of days. After hearing nothing, I went back a week later to check on it and was told they were busy but it would be ready by the end of the week. Another week passed with no communication, so I visited again and was given the same response.

At no point did anyone contact me with an update or provide a realistic timeframe. The only information I received was when I chased them myself, and even then it turned out to be misleading.

Three weeks after dropping my bike off, I finally received a phone call asking what was wrong with it and what work I wanted done. This was unbelievable, as I'd already explained everything when I dropped the bike off. It was clear they hadn't even looked at my bike in those three weeks.

I was then quoted an extortionate £340 for the repairs and other add ons. After weeks of waiting with no communication and no progress, this incredibly disappointing.

The lack of communication, poor organisation and misleading timescales made for an extremely frustrating experience. I understand businesses get busy, but keeping customers informed is the bare minimum. Unfortunately, the service I received fell well below expectations, and I would not recommend this shop.