William Powell Anmeldelser 

Customer service was poor.
Jacket i ordered had a small rip do i sent photos and offered an exchange or partial refund but their resolution was send back to “assess damage” Surely an exchange would have been appropriate as you had seen photos or offered a small refund given hassle involved in returning

Wow! What absolutely awesome service. First of all, the price was right for me. Then I had a Numpty Moment and placed the same order twice, but the team were so professional and on the ball that they telephoned me and advised me I had done that! Finally, the item arrived today, safe and sound. So for my part, I can say that I am truly delighted with the service and professionalism I have been on the receiving end of from William Powell Outdoor Clothing. Thank you so much. Wayne Jackson

Was sent a £100.00 pair of jeans that when delivered bore no resemblance to what I ordered. Wanted to return them and had to pay £4.00 for a return label. emailed three times and rang twice was told that someone would ring me to discuss. They never did. shocking level of customer service from what I thought was a premium brand. I was obviously mistaken

Order arrived late. Chased and had no response.
Upon arrival, order was faulty and clearly had not been quality checked before being sent. Customer service response to my email was generic, unhelpful and unapologetic.
Whole process was stressful and would not recommend this store

I ordered the Bedale wax parka on Sunday night and just had it delivered 2 days later at 90 pounds cheaper than a lot of places. It was purchased for dog walking during the wet Autumn Winter months. I tried the jacket on and gave it the once over and the jacket is spot for sizing. I'm 5ft 6 and bought the medium. The arms are a little long but that was the fit I was looking for as gloves will be worn a lot with this jacket The jacket is extremely well made and expect it to perform well during the cold wet days. This is the first time ordering from this company and haven't got anything negative to say. Great pricing, good email communication and fast delivery. I will definitely be purchasing from this company on the future.

Great company to deal with. Competitively priced with quick delivery. My second purchase with the company I made a error, customer service quick to rectify and make refund 😊

Ordered a Schoffel fishing Jacket. Delivered next day and at the best price on the net.
Item packed very well with returns label, in case of a problem.
Would highly recommend

I was a bit anxious about ordering a Barbour jacket given some of the reviews however I need not have worried. The delivery time was so fast when using DPD. I did return the first jacket as I wanted the next size but the refund was processed within a day of receiving it and I received the replacement within 24 hours again by DPD.

Not sure why all these reviews are so negative

I had a great experience with this shop, ordered a Barbour coat on Sunday which arrived Tuesday. Happy customer

I’m not sure how fair the reviews are for William Powell, some of them do sound a little petty. In view of their Trustpilot rating and having read a number of the negative reviews I was on the verge of not ordering. However, there was a jacket I’d been looking at for some time and William Powell was the only outlet that had it left in stock in my size. I took what I thought could be a big risk paying £154.00, wondering what would arrive or even if it would arrive. To my delight the order was despatched the next day, I was kept fully informed of the delivery. It would have arrived within 2 days but I rearranged for it to be delivered to a DPD collection point as I wasn’t going to be in, so I received it within 3 days. Overall for me the service was excellent. The jacket was in excellent condition and the parcel was very well packaged. I haven’t had to speak directly with anyone, so I can’t comment on their customer service.

Not sure if I was lucky, or if the bad reviews are wrong, but I ordered a jacket on Tuesday, was delivered by DPD on Thursday evening.
Stellar delivery service I would say.
I didn't have any issues so didn't contact customer service. Just writing this as I found some reviews a bit unfair !

Absolutely diabolical service. Seriously don’t bother shopping here I ordered a Harkila baker boy cap, it arrived ok and fitted well however following a downpour whilst out shooting it got wet and the following day would not fit leaving ring marks on my forehead and marks where the peak dug in. Contacted their customer services who said I should not of got it wet!!! and we are not exchanging it. I ask you honestly why sell a country cap if it can’t be worn in the country whilst out working I have a lot of Harlkila gear as it’s warm and waterproof. What a rip off !!

The delivery service was swift & excellent.
Opened the box and the boots had scuff marks and even a small chunk taken out of one.
Completed a faulty goods form, only to be told this is all ‘expected’ from gloss wellingtons and is a result from ‘rubbing against the box’ in transit.
If I want to return them, I have to do so at my own cost.
What a farce! First and last time I’ll be supporting this business.

3 weeks and 5 emails later, no reply from William Powells customer service.
Poor customer service.

I love this shop. I’ve no idea how people have had bad experiences with them as I’ve ordered many many times and shipping is always fast and she I’ve had returns they have been processed and refund issued promptly. This is my go to country clothing store.

Terrible delivery service! Read the reviews before you order from this company! Parcel was stated as delivered, it was not! Upon asking for a refund I was told to wait!
Went onto le chameaus website and the item was cheaper with no delivery fee!
Stay away, would not recommend.

Wouldn’t bother go elsewhere.
Ordered a hat used the online guide hat too small queried this with them and was told don’t go by that as they vary. Absolutely pointless and customer service was useless. So I paid £4.99 postage and £4 return, go to a shop much better.

This is the first time I have ordered from William Powell. I have to say I received
5 star service. I placed two separate orders for coats as not sure on sizing. Both arrived quickly. Return of one was very easy.
I found customer service extremely polite and helpful. Will definitely be using this company again.

Great service. Ordered some slippers and they arrived within 3 days, well packaged and just what I wanted. Can’t speak about any after service as it wasn’t necessary but would definitely use again

Le chemeau wellies leaking after one month.
Spoke with customer services who told us to fill in a form c/w photos and then wait to hear their next steps.
I wanted to come into showroom to return/replace but was told that couldn’t happen. 3days later and I still haven’t heard anything from William Powell.
All they keep repeating is “ we have a procedure to follow” but in the meantime time I’m without wellies that work.
Apparently they want to ensure they can get their money back from le chemeau before actioning my replacement/refund.
Would John Lewis turn you away until they checked with some factory in China if they could get their refund. I think not.
So beware- customer service is terrible.

So, after a few days of hearing nothing, i had a call telling me to return the boots for either a replacement or refund. If only this is what I first got told then my review would have been far more positive. I don’t understand why the William Powell policy is to keep customers waiting instead of doing the right thing at the beginning.
However- don’t buy Le Chemeau.