Vuse UK & Ireland Anmeldelser 

I have had at least one of the following issues on more than half of my orders over the last two years:

- Online payment system crashing
- Subscription order processing delay
- Orders not dispatched same day
- Orders not dispatched on next day delivery service
- Subscription products are out of stock
- Faulty or leaking products received

I expect a monthly subscription to be processed and to arrive on time without me having to check it every month or having to call Customer Services to let them know there is (another) problem.
I also expect to receive consistently high-quality products.

I absolutely can't fault Vuse's Customer Service Department. Their staff are very helpful and do their best to resolve issues.

Vuse need to address problems with their website, their online payments/subscription payments system, warehouse management and quality control.

Receiving damaged products and absolutely horrendous customer service! This is how this company treats clients of 7 years, imagine how your experience will be! FYI, this review is for Vuse Canada, avoid them!

After the theft of my order in transit, the Vuse customer service operator was excellent. They assisted me in formally reporting the theft and declaring my position and promptly replaced the order and dispatched.
It is unusally, in my experience, to have a satisfactory interaction with customer service these days let alone a good one, so well done Aferdita.

I called Vuse today and 'Ligata B' answered she was extremely polite, patianet and helpful.

Excellent customer service

Got in touch with customer support after an issue with an order. They were prompt and attentive and sorted everything out without fuss.

Love vuse, have ordered a few times, last time the pen was a bit 'off' but contacted vuse and it was replaced immediately! Excellent customer service

Very good company ,honest and very professional customer service I would recommend it 👌

Very helpful customer service from Ligata B. They resolved the issue with the delayed delivery very quickly and I got sent to me free pods as a gift.
Thanks.
Juliana K

Had an issue with my order being delivered. It was in no way Vuse fault. It was the courier. I went on the live chat and spoke with Karen B. She was great resolved the issue and re-issued my order. They also used a different courier for this order as I explained this keeps happening with this particular courier. Great customer service. Thank you

Change of design of battery means pods don't fit and the original Pro model is no longer in the shops, only available on line. I bought two of the new model devices (£14) but cannot use them. Viktor (your agent) was polite and extremely helpful and patient and offered to send me a Pro unit but needed me to open an account and then upload age verification. I understand why, but this is a long and arduous process for someone who is 71 and not tech savvy and it required several attempts to sort the age verification by camera. Whilst I appreciate the free device (worth £6.99) I had to invest over 5 hours to-ing and fro-ing from shops trying to find the product and then to sort out the account and verification to receive your poduct! Why have you removed it from the supermarkets? Thanks for your help Viktor.

Issue with faulty pod - swift resolution without any fuss, great customer service from Nina

It took me a while to find chilled mint after stopping smoking, the are great.
Also I had to contact vuse’s customer services . What an absolute delight. They were quick to resolve issue, if only other companies could work the same. Well done guys.

Vuse customer services are very good however your courier Evri are completely unreliable please send all your deliveries with DPD

Strasne zle cigarety polku liquidu mam a cigara vybyta kto mi teraz vrati polku penazi hmm ? Davam 0bodov…. Nekupujte ich to uz je 4 co saa mi toto stalo

Great products and very easy to deal with if there's an issue with a device.

Great customer service. Spoke to Paula and she was great.

I have been a customer for many years, however, over the last year I have had many issues with the subscriptions I have with Vuse, the requests and changes I make online do not work, I am sat waiting on subscriptions that don't arrive because they haven't gone through (not through the fault of my bank), there is no email to state there has been as issue etc. I have contacted Vuse on many occasions including today and told for the third time to cancel my subscription and try again, I asked the advisor to take some responsibility for this being the companies fault and he said he has told me what to do he can't do anymore. My order costs a lot of money, you'd think they would want custom. Really disappointed in the company and it's customer service. I would like to add that a lovely lady from Vuse has just contacted me and was extremely helpful, she has raised a concern and this will now be looked into properly. All it takes is someone who cares. Really appreciate her efforts in resolving this.

The product I've been using for years now. Gabor on the support side has been exemplary. Excellent all round !

I had an issue with an undelivered order. I called Vuse and spoke to an extremely helpful gentleman called Gabor T. Via email he 'talked' me through the process of re-ordering and updating my account. He was friendly, efficient, professional and resolved my issue quickly and effectively. I was particularly impressed with his positive attitude, quick response time and personalised approach, making our interaction pleasant and productive. Really refreshing to receive superb and prompt customer care. Thank you, keep up the good work!