TUMI Anmeldelser 

Do NOT BUY!!! Big overpriced scam. I have owned many Tumi pieces over the years, but settled on using one for frequent travel. I've had that bag for about two decades. Well, the zipper went off track. So, I took it to the Tumi store and they sat on it for over a month. Finally, an email saying - surprise surprise, we can't fix it, please buy another bag. They offered a whopping $110 credit - big friggin deal, since their bags range fro a low of 600-plus, to THOUSANDS of dollars. Jeez, it's figgin ZIPPER!!!! I can probably fix it myself. So I raised the roof and told them to give me back my bag! I will NEVER purchase another one of these overpriced, poor quality POS bags ever again. The old ones were good - my broken zipper lasted 20-plus years. But you're telling me that a bag company can't replace a ZIPPER?!? Big scam. STAY AWAY!!!!!

I have used my Alpha suitcase (XL) a total of 3 times. I bought it in Fort Worth Texas in Feb this year. After two uses the bag has a mind of it's own and just wants to spin around in circles while you try to wheel it forward on all 4 wheels. It's a $2500 bag and now I have to find a box or wrap it in bubble wrap and send it to Victoria for a service. What the? it's not even 12 months old! At that price range I would've thought it would be pretty bombproof. As other reviews mentioned the inshore experience was fantastic but thats the end of it!! DON'T WASTE YOUR MONEY!!!!

Ex VAT price in Switzerland is 30% more than their ex VAT price in Europe. Rip-off Tumi.

Horrible customer service, I had questions about return policy and other points, i was on hold for 40 min and decided to hang up. Can't believe such an ovely priced brand Can't afford customer service agents. I'm taking my business elsewhere, its not worth it!

I have purchased TUMI luggage, purses, and other products believing I was paying for top quality. My umbrella was used no more than six times, yet the rubber/plastic handle deteriorated and became sticky like glue and unusable. I believe this was a defect in the handle material—not normal wear and tear.

All I wanted was a replacement.

TUMI declined, citing its two-year warranty, and offered $45 toward another purchase, which I rejected. They returned the umbrella unrepaired. I’m very disappointed that a brand I trusted would not do more to stand behind its product and take care of a longtime customer.

Loyal TUMI customer with around 12 TUMI products — extremely disappointing experience.
I have been a loyal TUMI customer for years and currently own around 12 TUMI products. Unfortunately, this has been one of the worst customer service experiences I have had with a premium brand.
I ordered a Bradner Backpack on August 31 for pickup at the Mall at Millenia store. TUMI’s own tracking showed it was delivered to this store on September 1 and “Ready for Pickup.” Yet I never received a single notification that it was ready.
Despite that, I went to the store TWICE on my own initiative. Both times I was told there was no confirmation of my purchase. On my second visit, I specifically told the associate that I would return within a week to collect it.
TUMI canceled my order anyway.
The store then told me it was canceled because I never picked it up. Customer Service told me something different: that the item was unavailable. Meanwhile, TUMI’s own tracking continued showing the backpack as “Ready for Pickup” at this store.
Because of their mistake, I also lost the promotional discount on my purchase and a one-time American Express offer worth more than 20% cashback that cannot be used again.
After all of this, TUMI’s proposed resolution became a discussion about giving me 10% back on ONE item, but only after I placed another order at full price.
Seriously?
I own around 12 TUMI products. This was never about getting 10% off. It is about accountability and how a premium brand treats a loyal customer after the company itself makes a series of mistakes.
Premium pricing should come with premium service. Unfortunately, my experience with TUMI was nowhere close.

I owned over 12 Tumi bags and luggages. the quality is overall ok. However, when the problem happens, it took forever to get it solved. Tumi doesn't deserve the brand recognition. First of all, when I purchased the suitcase, it was lifetime warranty. Then they changed their policy. For a small problem, it consumed me over 20 hours exchanging emails, and the customer service phone number never worked: waited and waited and never reached to a real person.

I purchased a handbag which I used on a recent trip. The bag gets dirty like I have never experienced before. I found myself cleaning it everyday and even following their instructions how to clean it really did not work. No other fabric handbag which I have gets dirty like this. Clearly they should use a better materials that is stain resistant. I would never purchase another item from them.

Tumi warranty is lousy. My bag handle would not release and come up while traveling. I paid $25 to mail it to tumi. And got a message that only said it ain't covered by the warranty. Had to pay another$25 return shipping and $76 to repair. Let's just say no longer loyal to the brand.

I have bought Tumi Tyler crossbody and it easily scratched, even a finger nail scratched it. Very very unhappy by the poor quality despite paying lots of money for it. I used to trust Tumi for quality but no longer .

We bought $5700 dollars of Tumi luggage. Immediately our handles became loose and a TSA lock was broken. On our trip two weeks back our carry on hand bag, that slides over the carry on roller suitcase ripped on the inside of the outer zipper pocket. Its defective! No material should be loose in the pocket allowing the material to get caught in the zipper. Period, its a manufacturer defect. I took it to Tumi who mailed it in and I received a declination of the repair. Tumi screwed us! No one should be able to simply unzip or zip a multi hundred dollar bag and have the inside pocket material get in the way of the zipper. Our bag tore and Tumi will not standby their claim to repair their product. Its disgusting. I never had these issues with my $200 dollar Samsonite.

Below is what I just read and couldn’t agree more. Great service when they want to sell their luggage, horrible support/service, often worthless warrantees and wait times over 40 minutes (I give up at that point) when you call customer service.

Nice luggage, but $800 pieces are no better quality and durability than my daughter and son’s $150 pieces of the same size and similar design. In fact I’m on my third and last set while my kids, who travel more than me, still have the luggage I bought them 15 years ago.

“Tumi customer service reviews are highly polarized. While in-store staff often receive praise for exceptional in-person assistance like monogramming and repairs, online and phone support on platforms like Trustpilot frequently face backlash for long wait times, warranty claim denials, and poor communication”

POOR INVESTMENT - WISH I HAD GONE ELSEWHERE- (1) NOT DURABLE - Zipper Broke after < 1 year - used only as a carryon. (2) CUSTOMER SERVICE IS TERRIBLE - They will not replace it - I have to ship it back to them and be without luggage during summer travel months....... you can get better service, and a more durable product at 1/10th the cost at a chain store like Target

I have bought Tumi over 10 years.
Today popped into Tumi in Case in Picadilly.
Small bag.
Asked for a 3 letter initial.
They couldnt print straight.
But every other Tumi shop can
Bad service

Absolutely worst customer service. My bag is in for repairs three months ago. Still waiting to hear back.

Product broke after 2 years and they cant fix as they dont manufacture the parts. T

Horrible, repair service. It takes 20-25 working days to fix it. Never buying these bags. The customer service is horrific to say the least.
The alpha romeo series isn’t that great as well

Tumi is not friendly to Seniors! That was my experience. Tried to make an even exchange for a damaged gift I got. Left the store $50 Dollars less and feeling embarrassed

I have 5 pieces from Tumi that I purchased in New York at 125 Fith Avenue at 19 Street, where the customer service is great, especially on Sunday!
I travel for business and pleasure constantly and really love my light durable cases that also look amazing.The small backpack fits snugly on my luggage, and holds so much. Great design and so smooth and easy to maneuver. It almost needs breaks! If the airline mistreats my cases, Tumi can fix several problems in-house for me. I love my initials on the pieces too.
Customer service is interesting, best to remember It’s a two way street, and also people tend only to give reviews when they are not happy.
Looking forward to my next piece thank you 🙏 Kate

Tumi proudly says international warranty, huh what a joke. We have 6 full sets of travel bags from them. Just a couple of bags need attention. They expect us to keep receipts for all purchases. I’ve lost them, their reply … can’t help. I asked for paid repair , they refused 🤷🏻