Tory Burch Anmeldelser 

I purchased the bucket bag as a treat to myself. Roughly two months later, the bag completely fell apart, as the top handle was defective. I reached out to Customer Service several times, who have given me the run-around and been of no help. After spending over $400 on a handbag, you would think that the customer service would be better. Now, I have a hang bag that can’t be worn, and I am out of a good bit of money. Truly disappointed.

Great service. Sales employees are all smiling.
And my favorite one was the Filipina salesperson. She accompanied me from start to finish. I bought a pair of shoes perfect for the outfit I bought from other shop in La Vallee. Its my first time to buy from this shop so surely I will be back with my friends. Thanks to all your staff. Continue to be polite and nice staff. See you next time.

One star is too much
Please do not buy from here awful from start I still have not received my item

I am completely appalled by the customer service I received from Tory Burch. I returned a bag last week using their return process, only to have the package inexplicably delivered back to me with the bag still inside. They never opened the box! My return was never processed, and I received no explanation whatsoever.
I then spent nearly an hour on the phone with Tory Burch customer service trying to get this resolved. Despite the lengthy call, no one could tell me why the package had been returned or provide me with an actual solution. I was simply told that I needed to “be patient.” To make matters worse, the representative questioned whether I might have applied the return label incorrectly, essentially suggesting that this situation could be my fault.
That response was insulting and completely unacceptable. I followed the return instructions, and Tory Burch should be able to investigate what happened and explain how they plan to resolve it—not blame the customer and leave hundreds of dollars tied up indefinitely.
For a luxury brand charging premium prices, this level of customer service is shocking. I still have the bag, my return has not been processed, and I have been given no clear instructions or timeline for receiving my refund. This has been one of the worst customer-service experiences I have ever had. I expected far better from Tory Burch

Due settimane e il mio ordine non è mai arrivato!! Probabilmente la responsabilità maggiore è del corriere ma la cosa assurda è che pur parlando tutti i giorni con il servizio clienti non sia intervenuto in nessun modo!
Hanno inventato un tentativo di consegna non riuscita ( altre cose sono state regolarmente consegnate), hanno inventato che l'indirizzo era sbagliato (e ovviamente non era vero) ho modificato la consegna mettendo un punto ritro e dopo che la modifica risultava correttamente effettuata e il pacco in consegna, il giorno dopo magicamente risultava rispedito al mittente! È rimasto senza parole anche il servizio clienti che non ha avuto il coraggio di dire nulla ma ha notificato il rimborso.... mah assurdo per un'azienda del genere e ancora più assurda l'esistenza di un servizio clienti super tempestivo nel rispondere via mail ma con zero possibilità di intervento e soluzione dei problemi nella pratica

I bought A white sandal clog 30MM Crinkle leather about four months ago I wanted
Fir summer for almost four hundred dollars
The worst shoes the worst experience
With any shoes in my whole life and I am
Very very sad and disappointed at Tory Burch
I bought so many purses shoes and watches
And clothes from Tory Burch never had this horrible experience the first time I put it in
So painful so injured my both toes on top got scared from bleeding the leather is not leather in my opinion it’s the thick plastic from hell shame in you Tory Burch never ever again

It’s quite embarrassing for a company as large as Tory Burch to have such poor reviews about customer service. I have just experienced this first hand and looking at the reviews I’m clearly not alone. I returned an item back in July using a QR code issued by Tory Burch and it was accepted by Royal Mail and it was scanned as it left London and then arrived in Birmingham where it has been stuck for over a month.

I provided my proof of postage and they have been beyond terrible and slow to deal with. They acknowledged that I provided valid proof of postage and that the item was accepted into Royal Mails network. They have provided no update and I have followed up on 3 separate occasions and each time they say it’s being looked at internally and nothing more. I have demanded a refund and asked for a complaint to be escalated and they do not even bother to acknowledge any of this. UK consumer law is very clear that in this case the retailer is responsible once I send the return back and I have fulfilled my duties.

I will be submitting a chargeback with my bank and I will no longer deal with these jokers. It’s a shame as I’ve bough quite a lot of stuff from TB but they will no longer be getting any business from me.

I ordered shoes with a gift card. They are undeliverable because Tory Burch sent them to the wrong shipping facility. I can not get a refund and I can’t not get my shoes. Customer service the WORST….. just lost $200….. buyer beware….NEVER order directly from Tory Burch. The entire company sucks & I will never purchase their product again.

I am extremely disappointed with the level of customer service I have received from Tory Burch.

I contacted customer service regarding my order because I was issued a $240.75 eGift Card refund, but the link provided does not work. I had already spoken with a representative earlier in the day and was told that a new link would be sent.

Tonight, I contacted customer service again. At 9:55 p.m., the representative asked for my full name, and I immediately responded, “DL” Yet at 10:03 p.m., the chat was ended with a message stating, “We haven't heard from you.”

That is simply unacceptable.

For an upscale, nationally recognized brand such as Tory Burch, I expected professional, attentive customer service—not repeated follow-up, a nonworking refund link, and then having a customer service chat closed when I had already responded.

I should not have to work this hard to access a $240.75 refund that Tory Burch has already acknowledged is owed to me. This experience has been frustrating and far below the level of service I expected from the Tory Burch name.

I never received my order, even though it shows as delivered. I contacted customer service, but they did not provide me with a solution. DHL says the package was delivered and that they can only file a claim. Tory is the one who can see all the details and is able to help resolve this issue. I just want my package, a refund, or a reshipment.

Pretty disappointed with my Tory Burch handbag. It was a gift so I don't know what it cost to begin with, but I see online that they are not cheap. The interior started to flake away as soon as I started using the bag. I read online that if the bag is over a year old, they won't cover the expense of a repair, nor will the replace it. I would expect this from a cheap handbag, but not from an expensive line. In short, I will never purchase a Tory Burch bag because of this. And I suggest that others beware.

Mauvaise expérience de vente en ligne, après la réception des souliers. Un retour où je dois payer les frais de 48$ sans compter que le délais pour me rembourser est de plus de 10 jours ouvrables. Un mauvais service est forcément un mauvais produit! A fuir

This is a shaky business. Don't buy Tory Burch from her stores, buy from Nordstrom or Bloomingdale's instead in case you might need a refund. The Tory Burch store employees don't want their sales stats affected by a refund so they will suggest you to return it yourself. If you take the chance and leave it with them to return, pray that you get your refund. One time, I didn't get my refund but had to call customer service and eventually got my refund but the time and anxiety was not worth it.

To return it yourself is quite easy, it's a UPS QR code or address label and there is no shipping or handling fee.

Tory Burch quality has gone downhill yet the prices have increased. I decided I'm no longer buying her products.

This company does not pay for return shipping like most other companies do. It was a very disappointing experience, and it ended up costing me $60 to return a pair of shoes that were too small

Paid for next day. Has not shown up yet. Texted with Tory and got "Melanie". Was told it still is out there and to call FEDEX. Not. I can tell by the clipped responses I was talking with AI. Totally worthless. For the amount of money we pay TB for their goods could we talk with a real person that can call FEDEX and not have me handle things?

My package shows to be delivered after 9:00 p.m. on a workday. I live in an apartment complex where valet trash service is provided nightly, and the photos clearly show trash bags outside that had not yet been collected that night. This supports that my package was either mistakenly picked up or, more likely, stolen from my doorstep after delivery while I slept! I have asked neighbors and no one has seen the package.
I have reached out to them via live chat, email and have just completely dismissed my issue.

I wouldn't even give an one star. It's a ZERO if I could.

Returned a bag using their free label, and it looked like the parcel was lost in transit as they couldn't locate it. I was told to wait for like 14 working days for the refund, and yet they failed to fulfill it. I then opened a claim on PayPal, and that's when the nightmare started.

This s**ty company used my PayPal claim as an excuse, saying that they wouldn't be able refund it due to the claim, asking me cancel it, so that they could proceed.

I've been using PayPal for more than 15 years. Things like this happened before, and the refund for sure can be issued despite an ongoing claim . Also, after double checking with PayPal, they clear told me that the retailer is being manipulative and advised me not to cancel the case.

I then waited and hoped for the claim to be closed in my favour as they hadn't responsed to PayPal. However, they suddenly issued the refund to an online credit note without my consent and contacted PayPal saying that the customer was given a credit note already, hence the claim needed to be closed or it'd be double refunds to them. I contacted them a few times after this incident, and they clearly acknowledged that the credit note was a mistake and promised to cancel it and issue the refund via PayPal.

The following up 2-3 weeks, I rang them like 3 times per week, nothing's changed. The credit note hasn't been cancelled, and they kept going back to the excuse that the PayPal claim prevented them from issuing the refund. A couple of the CS even bluntly suggested me to proceed with a chargeback case. As a retailer, failing to issue the refund and yet wants the customer to take a (legal) action just to get the money back, you can see how absurd it is!

Now let's talk a little about PayPal, another notoriously useless company. They do have customer protection policy but that only covers the scenarios like: item damaged/not as described/fake/unauthorised transactions etc. My case is remorse/change of mind return, so I knew I'd lost this case once the retailer relied to the claim. PayPal did rule in the seller's favour for the this reason.

Right now, since the PayPal claim has gone for a while, I still haven't received the refund. It's very clear that was just an excuse. I will continue with a chargeback case, which I should've filed, and I'll win for sure as all I've got all the evidences in email.

Their CS, clearly outsourced, has been useless and kinda rude as well. Not sure exactly where they're based. I mean, I kinda knew but I'd prefer not to mention it. Anyway, some of them have limited command in English, and some sound a bit impatient and they just wouldn't want to you finish the whole sentences.

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Updates(Aug 11, 2026)

As mentioned previously, they kept using my PayPal claim as an excuse to delay the refund. About a week ago, I was told that since the claim has gone, they have refunded it and asked me to wait for 3- 5 working days! As you can imagine, obviously no refund whatsoever!

PayPal refund is 'straight away, you will get the refund less than 3 mins. So, the case scenarios are:
1. They lied again!
2. They haven't processed the refund, but told the customer in advance.
3. Unknown tech issue. The refund didn't go through.

Judging from these horrendous experiences, 3 is very unlikely!!!

I purchased the Slouchy Shoulder Bag in black for $265.59 on 5/26/2026. Within about two months of normal use, the edges developed visible scuff marks. When I contacted customer service, I was told online purchases are handled separately from physical stores, and I’d need to work with the store directly. The Denver store told me this type of wear isn’t covered under warranty and recommended I pay out of pocket at one of their “endorsed” repair shops. For a bag at this price point, I expected far better durability and a more unified, customer-friendly process across sales channels. Disappointing experience overall, be cautious before spending this much on a bag from this brand.

Recently, we visited your Cherry Creek store in Denver to inquire whether the sandals could be repaired. Unfortunately, we were told to use Super Glue or take them to a local cobbler. While we understand the store may not perform repairs, we were disappointed that there did not appear to be any option for the sandals to be evaluated or for us to receive guidance from Tory Burch.

We are loyal customers and have purchased several Tory Burch products over the years.

I tried to purchase a $500 physical gift card online for my daughter’s birthday. It accepted the order and then immediately declined it. I talked with my credit card company, no problem from their end. Called Tory Burch snd they said they would research. Came back after “research” that they had done nothing wrong and to check w my CC company. I told them I already did. Meanwhile got an email “you have something in your cart”. I thought it had been resolved. Tried PayPal where it comes directly out of my checking account. They declined that also. When I texted my “direct contact” in customer service she said Tory Burch had made no mistakes. They are a nasty unprofessional company with snobby uneducated people in their customer service. Will never purchase from them again. And I am a repeat customer. So much for customer loyalty.