Tony's Chocolonely UK Anmeldelser 

293
•
TrustScore 3 ud af 5

2,8

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Love Tony’s and their mission/ethics. The only chocolate I eat especially now Cadburys has gone down hill and put a load of crap in their chocolate. My fave at the moment is the bites one in the orang... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony... Se mere

Bedømt til 3 ud af 5 stjerner

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping go... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Konfekturebutik
  2. Producent af hurtige forbrugsvarer

Skrevet af virksomheden

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Kontaktoplysninger

2,8

Middel

TrustScore 3 ud af 5

293 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 60 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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2,8

Alle anmeldelser

(293)

80 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Tony's is delicious, ethical and wonderful

We are massive Tony fans in our house, so I designed some chocolate for my husband's 50th using the online tool. But when it came to delivery, Tony's don't currently deliver to my area. Because it was such a special occasion, I contacted customer support and I was lucky enough to have the lovely employee China look after my query. They arranged the chocolate to prepared and delivered to their office, and they then personally sent me the chocolate in time for my husband's 50th.
What a service, what delicious chocolate and what wonderful moral standing they have as a brand.

10/10 all round

12. september 2026
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Love Tony’s and their mission/ethics

Love Tony’s and their mission/ethics. The only chocolate I eat especially now Cadburys has gone down hill and put a load of crap in their chocolate. My fave at the moment is the bites one in the orange pouch. Still a few more I have yet to try.

18. september 2026
Uopfordret anmeldelse
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Besvarelse fra Tony's Chocolonely UK

Thanks so much for the lovely bit of feedback about our choco, Mel. We're over the moon to know you're a fan!

Bedømt til 1 ud af 5 stjerner

Ich konnte bei der Aktion tatsächlich…

Ich konnte bei der Aktion tatsächlich teilnehmen; die Rechnung erfolgreich hochgeladen – bis heute keine Erstattung und keine Reaktion von dem ohnehin unverschämten Kundenservice von Acardo. Auch Tony‘s reagiert bisher nicht. 4,59 Euro verloren.

14. juni 2026
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Bedømt til 3 ud af 5 stjerner

Shame about the GMO

Very lovely chocolate but would be perfect if there wasn't GMO soya added unnecessarily to the ingredients which is very bad for the human body. It is a bit pricey too.

12. september 2026
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Besvarelse fra Tony's Chocolonely UK

Hi Gabz, we're chuffed to hear that you like a bit of Tony's once in a while. You might also be happy to know that we don't use GMO ingredients in our choco, so you've got peace of mind there, too! And the price? Well, that's because we want to pay a higher price to farmers for their cocoa, so they can earn a living income. We hope that helps. Choco cheers!

Bedømt til 1 ud af 5 stjerner

Really disappointed the chocolate…

Really disappointed the chocolate tasted cheap and hardly any hazelnuts in fact I had to check which one I had bought.

2. september 2026
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Besvarelse fra Tony's Chocolonely UK

Hi Andrew, we're sorry we're a little late to the party, but we wanted to apologise for the lack of hazelnuts in your bar of Tony's. It sounds like something might not have been quite right, and we'd love to send you another one to make up for things. Having said that, even without the lack of hazelnuts, it sounds like you might not be a fan of our choco, so understand if you'd rather not take us up on the offer.. We just wanted you to know it was there, and to say that if you did fancy trying another bar, you can simply pop an email over at mailuk@tonyschocolonely.com, and we'll get that sorted for you. Thanks so much!

Bedømt til 3 ud af 5 stjerner

Tried Tony's chocolate for first time

Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping good quality but not very easy to rewrap. Not very impressed tbh

25. august 2026
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Besvarelse fra Tony's Chocolonely UK

Hey Caroline! We're sad to hear our choco didn't quite hit the spot on this occasion. We'll be sure to pass on your feedback about the lack of hazelnuts in your bar, so thanks for letting us know about that - and thanks for giving Tony's a try, too!

Bedømt til 1 ud af 5 stjerner

Thought it may be better to buy and try…

Thought it may be better to buy and try this chocolate, considering that Cadburys is now poisonous. Sadly, it has no taste. Yet another load of cr*p 🙄😏😏😏 but anyway, what do you expect in the West????

13. august 2026
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Besvarelse fra Tony's Chocolonely UK

Hi Sarah, great that you gave our choco a try - although we're gutted to hear it wasn't for you. When you say it had no taste, it would be good to understand a bit more about that. If you have time to pop us an email at mailuk@tonyschocolonely.com, we'd be keen to look into this for you. Choco cheers..

Bedømt til 1 ud af 5 stjerner

Die cashback Action war reine Abzocke

Die cashback Action war reine Abzocke, wochenlang probiert nix
Habe die Firma angeschrieben, haben versprochen sich zu melden, bla bla, seit 10 Tagen keine Antwort, schämt euch
Werde diese Schokolade nie wieder kaufen und niemanden empfehlen dies zu tun

12. august 2026
Uopfordret anmeldelse
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Besvarelse fra Tony's Chocolonely UK

Hallo Chocofan, danke, dass du dir die Zeit für dieses ehrliche Feedback genommen hast. Dein Feedback nehmen wir sehr ernst und nutzen es, um zukünftige Aktionen klarer zu kommunizieren und besser zu planen. Wenn du deinen konkreten Fall prüfen lassen möchtest, kannst du dich bei technischen Rückfragen zur Teilnahme, zum Teilnahmestatus oder zur Rückerstattung direkt an den Acardo-Kundenservice wenden: customercare@acardo.com Danke dir, dass du das Thema so offen ansprichst. Solche Rückmeldungen helfen uns immer weiter.

Bedømt til 5 ud af 5 stjerner

My new favourite go to chocolate brand

Wow. I was not expecting to be so immediately impressed. I'm not a fan of Belgian style chocolate, being a previous lifetime Cadbury lover, but the flavours are so much nicer than my expectations. There is an initial Belgian chocolate taste with a hint of sweetness, which becomes more defined and tasty as the chocolate melts. This is exactly what I was looking for, being more creamy, smooth and everything that I used to love about Cadbury before they sold their souls. I ate half of the 185 gram bar in one go, something I haven't done for many years having almost totally given up on anything other than German plain chocolate or Green and Blacks. If this is legitimately fair trade approved, so much the better (I'm not interested in political debates when I'm rating confectionery) - ****See update below....****

A good quality product that I would definitely buy again and I would certainly try other favours in this range.

Thank you Tony's!

***Updated afterthought***

I have now eaten the whole thing and loved every bit of it. Having done some research into this Dutch company I am extremely impressed with the care, thought and effort that Teun has put into this entire process, literally putting his money where his mouth is and standing up for the children in these poorer countries. I cannot recommend this chocolate producer highly enough. Please give them a try.

5. august 2026
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Besvarelse fra Tony's Chocolonely UK

Reviews like this one are what we live for, David! Thank you for taking the time to be so detailed with your feedback, and especially for the extra time you took to properly educate yourself on what Tony's is all about. We're over the moon to know we've got a new Choco Fan out there, helping end exploitation in cocoa by buying our choco and spreading the word.. All the best!

Bedømt til 5 ud af 5 stjerner

I had a selection pack bought for me…

I had a selection pack bought for me for my birthday....oh wow I'm a big fan. Who cares if you're chocolonely if you're curled up with Tony's.

19. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Tony's Chocolonely UK

Think we might have just found our new tagline, Nicki. We'll be sure to make sure any royalties wing their way over you :D Awesome to know you enjoyed your selection pack, and really great to have you on board as a new Tony's fan!

Bedømt til 5 ud af 5 stjerner

I absolutely love Tony's

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what a terrific product it is). Their classic milk chocolate is to die for and reminds me of when milk chocolate tasted like a real treat instead of a compromise. The salted caramel is my wife's fave and though I love this too, it's milk for me every time. Yes yes, if you crave super high cocoa dark chocolate then this is no Lindt, but Tony's satisfies a different craving. This is a pure, delicious sweet treat. Just try it, you'll never ever go back to Cadburys or Galaxy which are both vile in comparison.

My only complaint is that I can't have Tony's milk chocolate more frequently, else I'll end up the size of a whale 🤣

Please please Tony's guys, don't be disheartened by the moaning Minnie's on here. You're brilliant and your products are amazing!!

18. juli 2026
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Besvarelse fra Tony's Chocolonely UK

Aww, Max - you know how to warm the hearts of the people behind a choco brand, that's for sure.. Thanks so much for taking the time to shout about why you think Tony's is worth the money. It really does mean a lot, and we're chuffed to have you on board!

Bedømt til 1 ud af 5 stjerner

Over priced cooking chocolate in…

Over priced cooking chocolate in colourful modern packaging.

26. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hey Stephen, thanks for taking the time to let us know what you thought of our chocolate. In an ideal world, everyone would leave us a rave review declaring their love for Tony's - but we know that's not realistic and have (sort of) come to terms with that. We really appreciate you giving it a try though, and hope to make something more to your liking someday in the future. All the best!

Bedømt til 5 ud af 5 stjerner

First time but wont be my last.

Received a block of this chocolate today through the post. Me and my wife tried it, loved the quality and flavours. We appreciate it and will buy more of it.

25. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hey Hawzhen, it's awesome to know you and your wife enjoyed your first taste of Tony's. Excellent to know we have two new fans helping to end exploitation in cocoa :)

Bedømt til 1 ud af 5 stjerner

Awful customer service.

If I could give you zero I would. Your customer service is awful. No replies to e-mails, zero response to questions asked. Order placed for Father's Day, before your delivery pause. The order has only now been dispatched. I was notified by a generic e-mail. This weekend at a function, I had no chocolate for the dads attending. I had to spend even more money to have something to present. Delivery paused because of the hot weather, but this week it's even hotter. The whole thing makes no sense. (And I now don't believe that was the issue at all) This is the first and last time I'll be using this company, and I think our charity should be refunded. Order number UKWPO-190129. Order placed for fathers day on 16.06.26 Fathers day was on the 21st, it is now the 23.06.26 and still no order

16. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hi there, Michele, we're so sorry to hear you've been left so disappointed with the experience you've had. We're a super small team dealing with a lot of emails about hot weather delays at the moment, so please know you're not being ignored. We can see the team replied a couple of hours ago and offered a refund - so it might be worth checking your inbox when you get a second. They'll be following up with you again shortly, with a gesture that we hope goes some way towards making up for things. All the best.

Bedømt til 1 ud af 5 stjerner

This is seriously disgusting chocolate

This is seriously disgusting chocolate. I received this as a gift. Will definitely never buy it. Advertised as creamy milk chocolate. Think they forgot the milk! I found it extremely bitter.

22. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hi Dawn, we're wondering if you were gifted one of our darker bars, as our milk chocolate definitely shouldn't taste bitter.. We recently renamed one of our bars from Dark Milk Pretzel Toffee, to Milk Pretzel Toffee. It does have a slightly higher cocoa content compared to the rest of our milk range. Is that the one you tried? If so, we'd love to send you something a little milkier if you're up for it. Just pop a message to mailuk@tonyschocolonely.com, and we'll get that sorted for you!

Bedømt til 5 ud af 5 stjerner

My go to chocolate bar from now on!!

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm oil/ reduction of cocoa!!!). Highly recommend every chocolate lover to try this chocolate bar!!!

22. juni 2026
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Besvarelse fra Tony's Chocolonely UK

We're over the moon to hear you've just tried our chocolate - and even happier knowing it hit the sweet spot. Welcome to the club!

Bedømt til 2 ud af 5 stjerner

Chocolonely just got Chocolittle

Chocolonely just got Chocolittle; a serious case of shrinkation. What a con! I am very shocked to see how the company has decided to severely reduce the size of their chocolate bar. I won’t be buying the product again.

19. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hey Lola, we just wanted to let you know that there's absolutely no funny business going on over here when it comes to shrinkflation. We still make our 180g bars of choco, but we've also branched out and started making smaller 90g bars, too. We launched these a year or so ago, with the intention of making our choco a little more affordable for those who couldn't justify treating themselves to the bigger ones. We hope that reassures you! Choco cheers :)

Bedømt til 2 ud af 5 stjerner

I quite liked your chocolate but the…

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping from Morrisons, Iceland, and Amazon fresh ! Who wants to spend £25-£40 to buy a bar of chocolate ? I was buying 4 bars per week for myself and my brother I’ll now be buying none. As for ethical how ethical is Amazon ? Not at all. If you think a man namely Amazon owner Jeff Bezos is ethical youve lost the plot the man’s so bored and rich he’s now making rockets. Couldn't he save the children of Gaza instead ??? Oh I think not.

19. juni 2026
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Besvarelse fra Tony's Chocolonely UK

Hi there, thanks for sharing your thoughts on our Amazon store. It's always good to hear different perspectives on this stuff, so we'll be sure to share your review with our Sales team. If, in the meantime, you fancy buying our choco online from elsewhere, you'll find our entire range over on our Choco Shop. You can even personalise our wrappers for any special occasions, too! Just click here: https://tonyschocolonely.com/uk/en

Bedømt til 5 ud af 5 stjerner

Ethical and it tastes great!

I think Tony’s chocolate is great, it is ethically sourced ingredients and it tastes great! I am happy to pay more if people get a fair wage. Thanks Tony’s for making amazing chocolate 😄

18. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tony's Chocolonely UK

HI Warren, it's awesome to know you understand why we charge more for our choco, and that you're willing pay that bit extra to help us do some good. Thank YOU for being a Tony's fan - you rock!

Bedømt til 1 ud af 5 stjerner

Reine Abzocke war diese Cashback…

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support hab ich diesbezüglich geschrieben, was will man mir sagen außer, dass ich ja noch genug Zeit habe um es wieder und wieder und wieder zu versuchen. Lächerlich. So macht man sich halt keine Kunden.

15. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Tony's Chocolonely UK

Hallo Chocofan, danke für deine offene Rückmeldung. Es tut uns leid, dass unsere "Gratis Testen"-Aktion bei dir einen so negativen Eindruck hinterlassen hat. Wir verstehen, dass die wiederholten Einlöseversuche und die Erfahrung mit dem Support sehr frustrierend gewesen sein müssen. Niemand möchte Zeit investieren und am Ende das Gefühl haben, nicht erfolgreich teilnehmen zu können. Die Aktion wurde mit einem festgelegten Einlösekontingent geplant. Durch die außergewöhnlich hohe Nachfrage war dieses allerdings häufig schneller ausgeschöpft als erwartet. Deshalb haben wir bereits Anpassungen vorgenommen, um die Chancen auf eine erfolgreiche Teilnahme fairer zu verteilen. Uns ist wichtig zu betonen, dass die Aktion nicht darauf ausgelegt ist, Kund:innen zu enttäuschen oder bewusst Hürden aufzubauen. Umso mehr bedauern wir, dass genau dieser Eindruck bei dir entstanden ist. Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu schildern. Solches Feedback nehmen wir ernst und berücksichtigen es bei der Planung zukünftiger Aktionen.

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