Appalling customer service and still waiting for my purchase after 4 months with no apology or reimbursement. Do not buy from anything from this company.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
These people are being very difficult about retuning a purchase. Anyone else had any issues? They initially didn’t reply to my request to return (which needs to be done within 15 days), the reply em... Se mere
I have been on a quest for the past couple of years to find the best quality, most comfortable, and warmest socks in existence to ease my neuropathy from chemotherapy. Thunders love socks are hands d... Se mere
The company's care instructions are unclear if not dishonest. I bought a pair of Shetland wool socks with care instructions recommending "Wash with cold water (not exceed 30º)." It does not say wash b... Se mere
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Appalling customer service and still…
Appalling customer service and still waiting for my purchase after 4 months with no apology or reimbursement. Do not buy from anything from this company.
Still waiting
Still waiting. No response from them when asked about status. Don’t buy. Use your usual dependable supplier.
No customer service
No customer service, no reply to emails, you don’t get the discount they promised … a bad experience – better to order elsewhere.
I have been on a quest for the past…
I have been on a quest for the past couple of years to find the best quality, most comfortable, and warmest socks in existence to ease my neuropathy from chemotherapy. Thunders love socks are hands down the very best that I have found. The mohair socks in particular are so soft and keep my feet warm when the weather is cold. Let me be clear: the quest continues, and I have drawers full of socks, but thus far thunders love reign supreme.
I have been waiting over 4 weeks for an…
I have been waiting over 4 weeks for an order of over £110 and my emails have never been replied to as to what’s happened. Only Instagram saying it’s stuck in customs and it’s not their problem. Shame on them
Poor customer service and returns
These people are being very difficult about retuning a purchase. Anyone else had any issues?
They initially didn’t reply to my request to return (which needs to be done within 15 days), the reply email they had written SPAM in the subject line even though it didn’t go into my spam account. They then refused to accept the return by the post office which means I’m now another £15 out of pocket.
Undelivered Order for Fathers Day
I ordered a pair of socks for my husband for Father's Day... It's now July. I have sent numerous emails asking where my order is alongside order number but haven't received one response... Utterly appalling. Can I have a refund please???
$20 customs fees tacked on/ThundersLove says "too bad"
I ordered two pairs of socks from ThundersLove, and received them over a month after ordering. They're nice, though perhaps not worth the $30 a pair they cost. Even worse, about a week later I received a bill for $19 from Federal Express for unpaid customs fees. When I contacted ThundersLove, their response was, "We understand your concern. However, this matter is completely outside our control." In other words, go stick it. I think it's impossible that they're not aware of this issue—it can't have been the first time—and I think they've decided that they just don't care. This is not a reputable company—steer clear of ThundersLove.
Hermoso diseño y excelencia 🌟👣🧦
Both design, and quality fabric(s) are essential to my deciding to shop for any article of clothing. To me, socks are more than a foot covering. Socks are a quintessential article of clothing, that makes a statement of expression for any ensamble of clothing. And Thunder's Love gets this point! The company checks both boxes for me, beautiful design, and very well made! I absolutely love it when I order socks from Thunder's Love, and a few days later - all the way from Spain, I receive a box of beautifully made footwear! My only issue, I believe they should have a bricks and mortar store in Manhattan. Otherwise, I am a very happy and loyal customer of Thunder's Love ❤️
They don’t really love you!
The socks don’t fit according to their size guide. The heal rides up my leg (showing above my sneakers) even though my size is supposed to be in the range - and without elasticity, the top just flops down too. They look ridiculous. When I got in touch with the customer service, they were initially helpful, and I provided photos as they suggested. But they now won’t answer any of my subsequent messages. Clearly they don’t care about customers’ experiences or genuinely want to help - and given the price point of these socks; that’s scandalous and I suggest you avoid this company.
Hands down my favourite socks of all!
Hands down my favourite socks of all!! Super fast delivery and responsive customer service too :-)
Don't believe the care instructions
The company's care instructions are unclear if not dishonest. I bought a pair of Shetland wool socks with care instructions recommending "Wash with cold water (not exceed 30º)." It does not say wash by hand. So I washed on delicate cycle in my machine at 30 degrees, then hung to dry. (Like most Italians I do not own a dryer.) They shrunk to child size. After more than a month of back and forth, sharing photos, they finally refused to refund or credit my purchase.
Prodotto di ottima qualità
Prodotto di ottima qualità, prezzo un po’ alto , ma la qualità ne giustifica il prezzo, le calze tengono veramente caldo .
spedizione veloce!
$235.00 and only 3 pairs of socks 30…
$235.00 and only 3 pairs of socks 30 days later…
I rush ordered 6 pairs of wool socks in early December of 2025 as gifts. The socks were then shipped without the proper import documents and held at customs in Memphis Tennessee. FedEx informed me that there was an issue. Thunders Love ignored FedEx and my emails for information for over a week. After several emails back and forth with Thunders Love I received half of my socks on January 6th, 2026, but my order was closed and marked complete.
I reached out to Thunders Love again. Three days later they tell me, that they have to look into it and get FedEx to confirm they lost the socks before they’ll reship ship my missing socks. To add insult to injury I received a $35.00 FedEx bill on top of the $200.00 I paid for the socks and the socks I received aren’t even 100% wool!! WTF.
Arnaque
Arnaque. Commandé et payé 3 paires de chaussettes et 10 jours après la commande toujours pas de livraison. Par ailleurs le lien de du transport mène vers une Erreur404
Never received my order
Never received my order! Since July! Paid more than 100€! No answer! Many mails many dm on instagram! Go away ! Nice ads but never send your order
Thunder Love socks are made with high…
Thunder Love socks are made with high quality and Love
love love love thunders love!!
I received my latest pair of socks from Thunders Love today. In the last year, I have bought several pairs for myself and some as gifts for friends and family. Whether its the wool or cotton socks, they are well made, colourful, hardwearing and just make me smile. The packaging is lovely and anyone who has a pair adore them. Such a great find!
Plastic as principal component
Many of their socks are made of plastic. They announce "merino" wool socks and when you check the composition, you see they are 75% plastic (polyesther) and 25% merino wool. And they say proudly made in the Spanish coast! In the Spanish coast full with plastic thanks to companies like this yes... You should be ashamed.
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