Thompson Commercials Ltd Anmeldelser 

UPDATE 27/08/2026: We received another email from Thompson Commercials this morning confirming that there is still “no information available at this moment”, although we have been told they hope to have something concrete today.
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UPDATE 26/08/2026: We were told we would be kept updated throughout the day, but no further update followed. After more than two years of dealing with this, we need a solution, not another promise of an update. Please repair our vehicle or return it to us.
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We bought our Renault Master new for around £51,000. The problems started when the vehicle had only 11,827 miles on the clock and was still under the manufacturer's warranty. Over the following 27 months the vehicle went through numerous visits, diagnostics and repair attempts within the authorised Renault network but the same problem kept coming back. What I find particularly difficult to accept is that only after the warranty expired were we told that the root cause had finally been identified. We have now been told that the injectors are over-fuelling and that this has caused serious problems with the DPF and EGR system. Despite the original fault being reported under warranty, we are now being asked to contribute towards the cost of putting it right. The van has now been at Thompson Commercials for over two months. It is still unrepaired and still in their possession. We have escalated the matter to Thompson Commercials management and Renault Trucks UK and sent numerous emails trying to get a clear resolution. Many of our recent emails have simply gone unanswered. We have now even asked Thompson Commercials to return our van to us, as they originally collected it from our premises. We also requested the job cards and diagnostic documentation from the current visit. We are still waiting for a response and they still have our vehicle. We are a small Yorkshire business and this is not just an inconvenience. We rely on this vehicle for our work. The continuing problems and periods without a reliable van have affected our business across three consecutive seasons –2024, 2025 and 2026. After 27 months, I don't think it is unreasonable to expect a vehicle that works a clear explanation of what went wrong and proper communication when things go wrong. Unfortunately, that has not been our experience.

I recently purchased a new Renault Master Redline Edition van from Thompson’s Commercials, and the entire experience was nothing short of exceptional. From the moment I made my initial enquiry to the day I collected the van, the team went above and beyond.

A special thank you to Matt and Chris, who made the whole process seamless. Their communication was clear, prompt, and professional throughout. What really impressed me was the personal touch — they even picked me up from the nearest train station to make collecting the vehicle as easy as possible.

The van is exactly as described and I couldn’t be happier with both the vehicle and the service. If you’re looking for a quality van and top-tier customer service, I’d highly recommend Thompson’s Commercials.