The Pro's Closet Anmeldelser 

You made selling my bikes to you very easy
Thank you

So helpful, extra care taken with shipping with no extra charge to me, fast shipping. So happy to have not bought from a big box.

Prompt delivery and product was exactly as described at a reasonable price.

Everyone I communicated with at TPC was extremely helpful and polite. They answered all of my questions quickly and thoroughly. They went above and beyond to coordinate the exact shipping date I required, making the entire process smooth and stress-free. I truly appreciated their excellent communication and customer service.

Buying through The Pro's Closet was an outstanding experience from start to finish. The bike arrived perfectly packaged, fully inspected, and matched the listed condition down to the smallest detail. It is rare to find high-end, certified pre-owned bikes prepared with this level of professional care and transparency. The entire process was seamless, with shipping that was prompt and reliable, and the machine was practically ready to roll right out of the box. I will definitely be looking here first for my next bike.

The bike online and the pick I picked up were the same. It's a great bike that looks like new.

The bike is in excellent shape and TPC was very accommodating around shipping.

Fast shipping and showed up as described.

When I received my emtb from TPC, it wouldn’t turn on due to a faulty wire. It’s an emtb, so it happens. TPC was super helpful and reimbursed me for the parts/labor to get it up and running.

Easy transaction, the forks were delivered exactly as described, saved a lot of money!

Bike was out of tune of both front and rear derailers.
Shipping was fast.

The cassette was rated as excellent condition but it looked mint. Very trustworthy grading system.

Great deal on the bicycle, which was packed very well. Took around 30 minutes to unpack and put together. Bike was as advertised. This is my third bike from TPC.

Definitely not a place to shop or sell complete bikes. I was offered a fraction of the bicycle I just purchased, just to put into perspective, I was offered less than the groupset alone..dura Ace di2. without frame or rims, saddle. Etc.. but my same bicycle with an 105 was priced at more than double I understand they want to make money. But this is borderline offensive. Only someone who doesn't know anything about bicycle would shop and sell here

I physically went to store to make purchase. Clean, modern, climate controlled, genuinely nice store to be in. I left with 2 free cokes from the fridge—if you know, you know. It was more like buying a car from dealership than it was a used bike from a listing. There is always room for improvement, but i'm very happy. Once I got home, I took the carbon frame bike to the shop I live next to and they had good things to say about the bike. I know a lot of people are like me, who aren't very knowledgeable about bicycles, but know a fair transaction. Those people will be satisfied. Cool place. I'd buy again if I can borrow some money from the reader.

Really happy shopping and using TPC. Buying a bike, I felt at ease knowing they go a rigorous testing protocol before shipping their bikes. Also felt at ease knowing there was a 30 day back guarantee. Was very pleased with their customer service and communication. Would highly recommend using TPC!

I unsubscribed from Pros Closet well over two years ago. A few weeks ago I started getting bombarded by unsolicited emails from the company. They make it impossible to unsubscribe if you don't "sign in". I'll never buy a bike from this company if that's the way they want to run their business.

Awful experience. I sold a bike to them to sell on consignment. I thought (wrongly) they would send me a shipping box. They do not. I tried 3 local bike shops and none would give me a box (we recycle as soon as we get them was what I heard - no shave to store boxes, etc. Which I completely understand). My only option was to buy one from FedEx. It was clear it was going to be a tight fit and I probably needed a bigger box - but I couldn’t find one..
I packed the bike up as good as I could.
Unfortunately the cassette dug into the frame and it was damaged in transit.
The rep I heard from was very curt, not at all sympathetic and said they’d deduct $600 from their offer, and the consignment offer was no longer valid. My only option was to accept their cash price which was already much lower than consignment, mi us their arbitrary $600 deduction for damage. Very frustrating overall. I could accept that, or pay to have it returned to me. I ended up with a (60 days later) $1100 instead if the $2600 consignment price they had quoted me. I did not feel I had any other or better options. It seemed like the $2600 offer was a bat and switch all along. And it worked. I never would have gone down this road with them for the lowball cash price. But decided their $2600 consignment offer was acceptable. Would never do business with them again, and I now see why they went bankrupt once already.

Not a reliable company. They will lowball you to an absurd degree on everything you offer them. Their prices are through the roof, almost to the point where you’re better off buying a new bike. My biggest gripe is how massively inconsistent they are with offers. If you offer them the exact same bike twice, they’ll decline it once for some random reason. I tested that exact theory. First time they just hit me with a regular old lowball. Second time they denied it for major cosmetic damage. Same bike, same pictures used, everything.

Not worth submitting to them or buying from them. You’ll get more selling your bike privately, and you’ll probably find better shopping that way too.

I should add that the customer service is lacking. They will charge you as much as possible if you want to return something, they buy back program is a ridiculous scam, and if there’s a problem with your product when it arrives, you will be told to live with it. I purchased a shifter/brake that did not arrive as it was advertised. Was told it was my problem, and sent a link to the part I needed, that they happened to have. Laughable. They do their best to get as much money from you as possible, and take zero responsibility for anything.

Scam - the pro's closet is a bad company, be very careful giving them your expensive bike. I wanted to sell them my bike so I shipped it and agreed to the 70% rule instead of taking the $2200 cash offer. They listed the bike and then ended up trying to discount it down to the point where i would only get 1500. I told them that was not okay and to either give me the cash offer or send it back. They refused to send it back unless I paid $300. In short, they basically have stolen the bike and they have the power to sell your bike for next to nothing if they want.