Sweetsbysvea Anmeldelser 

⭐☆☆☆☆ (1/5)

Jag betalade totalt cirka 4 000 kr inklusive importtullar/skatt för min beställning. Tyvärr blev upplevelsen en stor besvikelse.

När paketet kom hade kylklamrarna sedan länge tinat och de kylda och frysta varorna höll ungefär samma temperatur som utomhus, omkring 35 °C. Av livsmedelssäkerhetsskäl tvingades jag slänga bland annat köttbullar, falukorv och leverpastej.

Jag beställer regelbundet kyld och fryst mat från andra företag, och där används stora gelpacks som ofta fortfarande är delvis frysta flera dagar efter att transporten påbörjats. I det här fallet användes i stället små kylblock som inte verkade ha tillräcklig kylkapacitet för mängden mat eller transporttiden.

Jag kontaktade företaget för att reklamera leveransen men fick aldrig något svar.

Med tanke på kostnaden och att det handlade om temperaturkänsliga livsmedel kan jag tyvärr inte rekommendera företaget utifrån min erfarenhet. Jag hoppas att de förbättrar sin emballering och kundservice så att andra kunder slipper samma problem.

Sent some items I didn’t want. Didn’t send my favorite item and the reason I paid an obscene amount for shipping. Customer service was kind of a joke.

I ordered despite being worried about the other reviews being a bit negative.

I put a large order above 150 euro total to the Netherlands.

- Delivery time: Acceptable for EU shipping, arrived in 4 business days
- Packaging: Sufficient padding, box was whole/undamaged on arrival
- Products: Everything i ordered was included, nothing was missing, use by date was acceptable, some items were a bit melted but that's on me for ordering during a 34 degrees heatwave

I didn't have to use the customer support, so i cant speak for it, the order process worked out from start to finish for me.

Being able to pay with Ideal was great.

Promised fast delivery, I sent in my order 01/21 and it says it will delivered 02/03. We will see i dont count on it. This is extremely disappointing due to the fact that some of the items i ordered needs to be delivered FAST. Tried to contact them through phone number and that number isnt being used, I just sent them an email asking for a refund due to them not keeping their promise with "fast delivery"

I am originally from Sweden and even tried to find a way to contact them through Swedish website with no luck.

Very, very poor customer service for an extremely delayed package that was then automatically returned to sender because it came so late that I was no longer at the location that the package shipped to. (Their website promises fast shipping - not the case!) Initially I wanted the returned package sent to me again, but I could hardly get ahold of anyone at this company to arrange this. Online they refer to a chatbot as a means of contacting them (it's nonexistent), and their phone number does not work. I had to write in to their email 3x to get an initial reply, and then they didn't write back for 7 days and then 10 days, despite multiple followups by me in between all of that. Today is Nov 20. I placed the initial order on Oct 5, and I'm still without my products or a resolution. There's something very scammy about this whole company.

Ordered 5 x 250g Kalles Kaviar on 5/11

I had to ask Sweets by Svea where my package went, as it was only registered and after 7 days I could see on Track & Trace that it had not left the DHL parcel centre in Arlanda. "Probably never shipped by seller".

On 17/11 a package arrived containing ONLY 3 x 190G Kalles Kaviar which is stated to weigh 0.5KG which is consistent with the weight of 3 tubes.

At 5 x 250g the weight would have been 1.2g

I must admit that I am very disappointed to have to spend so much time and energy on this transaction.
And also to be cheated out of a whole 680g

Your guys should be ashamed of yourselves!!!