Store Dji Anmeldelser 

Beware upselling - Attempted to purchase mini 4 pro - refurbished - flymore combo - showed available on website - 659£ - made checks with customer service on live talk - went through purchase steps and at close no longer available - was automatically returned to site - and surprise surprise offered the brand new mini 5 combo - £250 more - much delay from customer services - finally trotted out story that there was heavy demand and item had just been sold

Nice try ! Not

Esperienza che non posso che definire "OTTIMA". Spedizione ritardata di 1 giorno rispetto a quella dichiarata al momento dell'acquisto che hanno gestito in maniera esemplare. Assistenza via email sempre gentile e puntuale. Non posso che parlare bene!

⭐ Avis DJI : produits au top, livraison GLS catastrophique

Je suis client DJI depuis un moment et j’ai toujours été très satisfait de leurs produits. Qualité, technologie, fiabilité : jamais déçu jusqu’à aujourd’hui.

Dernièrement, j’ai commandé une DJI Osmo Pocket. Le problème ne vient absolument pas du produit, mais du transporteur GLS.

Le livreur a littéralement jeté mon colis par-dessus mon portail, comme un ballon sur une touche au foot ! Et je précise : je l’ai vu faire. Il venait de sonner et ne m’a même pas laissé le temps d’aller ouvrir le portail qu’il était déjà prêt à repartir.

Quand on commande du matériel de cette valeur, ce genre de comportement est tout simplement inadmissible.

👉 DJI : je recommande sans hésiter.
❌ GLS : je déconseille fortement, particulièrement sur le secteur de Limoges.

Un excellent produit mérite aussi d’arriver entre les mains du client dans de bonnes conditions.

I ordered a refurbished DJI Action 5 Pro which showed it was in stock when I placed the order, and it was due to be dispatched the following day. 6 WEEKS LATER after a lot of phone calls and messages I'm told the item is not in stock and they can't tell me when it will be. Terrible communication.
I don't understand how they can allow back orders for refurbished units as they won't know how many are coming back or when. I'm feeling very much like I've been scammed right now.

I'm extremely annoyed as I passed up on the Amazon Prime deals for this unit and now I won't get a good deal anywhere else.

AVOID

My drone came next day I’ll definitely be using again

Mich wundern die vielen negativen Bewertungen nicht, ich muss mich leider einreihen. Ich habe am 26.06. eine Fernbedienung und zwei Batterien über den onlineshop bestellt. Bis heute, 17.07. habe ich außer der "vielen Dank für ihre Bestellung" und "Geld erhalten" Mail keine einzige Nachricht erhalten. Laut onlineshop wartet die Ware seit dem 26.06. auf Versand. Ganz ehrlich, über drei Wochen braucht ihr um Ware zu versenden? Der Chatbot ist auch unter aller Kanone und antwortet immer wieder mit der Standard Antwort "sie können Ihre Lieferung über unser Portal nachverfolgen". Wie peinlich ist das denn heutzutage. Wird Zeit, dass der Laden Pleite geht. Ich habe meine Bestellung storniert und in einem normalen Onlineshop bestellt.

Als langjähriger Käufer von DJI-Produkten bin ich einfach nur noch tief enttäuscht und frustriert. Das Produkt hält nicht, was es verspricht, aber der eigentliche Skandal ist der Kundenservice. Wozu bezahlt man eigentlich extra Geld für eine zusätzliche Versicherung (DJI Care), wenn man im Ernstfall nur im Kreis geschickt wird und tagelang ohne funktionierendes Gerät dasteht?

Schaut euch einfach mal die Bewertungen hier an – ein Schnitt von 2,2 Sternen kommt nicht von ungefähr! Die Masse an unzufriedenen Kunden zeigt ganz klar, dass DJI massiv nachgelassen hat. Es ist ein Trauerspiel, wie hier mit treuen Kunden umgegangen wird.

Ich kann jedem nur dringend raten, die Finger von dieser Firma zu lassen. Die Konkurrenz schläft nicht, liefert mittlerweile deutlich ausgereiftere Produkte und bietet vor allem einen Support, der einem wirklich hilft. Wer in ein System investieren will, das Zukunft hat – zumal DJI in den USA ohnehin vor einem drohenden Verkaufsverbot steht –, ist bei anderen Herstellern definitiv besser aufgehoben. Nie wieder DJI!

Che dire... se avevo visto prima, le recensioni.... forse, non avrei mai!! comprato nulla!! in questo sito....
Ho acquistato il mio primo drone: DJI neo 2 pro 400€ batterie, joystick, e antenna. La prima cosa il corriere ha lasciato il drone a un altro indirizzo, a un'altra località,. Quindi sono dovuto correre a recuperare il drone. seconda cosa: il joystick è tutto graffiato. Sono rimasto veramente amareggiato e deluso di questo sito,. pensavo che era un nome prestigioso e invece si è rivelato una cosa penosa. Come servizio clienti. Sconsiglio questo sito, per qualsiasi acquisto di qualsiasi apparecchiatura elettronico. Mi dispiace non aver potuto mettere zero stelle. VERGOGNATEVI,!!!!!

Absolutely Ridiculously Pitiful...they don't service alot drones anymore....guess they must be going under fast...give them a big fat Zero if I could

I placed an order for one Kingston Go Plus micro sd card and realized the card was not viable for a dash cam so I cancelled the order within an hour. I took a screen shot of the order details as being 'refunded'. I then received an email that I'll be receiving the item tomorrow which is completely devious. There is not any way to include files (images) that I've taken of the refund. I maintain and have secured all messages from DJI Store who is using AI to entrap others. I've already reported them to my bank card, American Express and shall not pay the DJI Store anything: nothing. This is absolutely sneaky and underhanded in order to entrap others. We will never, not ever go to this website ever again or recommend the DJI Store to any. The time sequence does not match the cancellation of the screenshot I've taken of the refund. Place an order at your own risk! Placed the order on May 26, 2026 and cancelled on May 26, 2026.

I have to honestly say I'm positively surprised by the customer care level. They honored the warranty free of charge, and customer care went above and beyond for my satisfaction. I'm a customer based in Spain, so I can only speak about the Spanish service here. I'd say the after-sales service was a level higher than Amazon's. Actually, I prefer to buy from the DJI shop rather than Amazon because of the level of trust they built with me. I rarely write positive reviews, so that says it all. My last contact was with Alexandra (Soporte técnico de DJI) and it was fabolous. Thank you

UPDATE:
"I am updating this because my interaction with Customer Care Manager, Marvin, has been an absolute joke. Marvin has shown a complete lack of ability to actually resolve this issue and has handled the situation terribly. In his latest responses, he completely ignored my professional counter-proposals and the fact that DJI’s system accepted my money despite me explicitly selecting Gran Canaria, Spain, as my region.
​Instead of fixing the automated shipping errors and the broken record of European warehouse restrictions, Marvin's only 'solution' was to ask me to cancel my active order and place yet another one. He expects me to triple-pay and take the financial risk for DJI's incompetence while they hold my funds hostage. When I called him out on this, he simply gave up, sent a copy-paste apology, and walked away from the discussion.
​I have now officially taken this case forward to be reviewed at a higher executive level. I demand that DJI Global Management or a Senior European Executive overrides Marvin’s local failures and audits Case Number: CAS-32797639-N6C6B4 immediately. My order remains open and active.

I am updating this to warn potential buyers about the absolute nightmare and broken practices of DJI Support. For a global multi-billion dollar tech giant, their internal systems, logistics competence, and customer care are deeply broken.
​My history with DJI started with a replacement drone that was supposed to be fully refurbished and tested, but suffered a catastrophic hardware failure and crashed instantly within 1 second of takeoff without me even touching the controls. That was followed by months of customs chaos.
​Now, I have spent weeks dealing with a microphone order mess since May 8th. Despite explicitly selecting my correct region as Gran Canaria, Spain, in the official DJI Store app, their system accepted my money but their management failed to handle the shipping logistics—completely missing the fact that DJI cannot legally ship equipment with batteries to my location from their European warehouse.
​To make matters worse, DJI is actively running localized promotional advertisements in the app to customers in Gran Canaria for items they legally cannot deliver here. When their system glitched, their support team's only 'solution' was to demand that I cancel my current open order and place yet another new one. Expecting a customer to triple-pay and take the financial risk for DJI's internal incompetence and locked vouchers just to fix a mistake made by DJI is completely unacceptable. I will not pay a third time because your automated store and logistics are broken.
​I demand that DJI Global Management or a Senior European Executive audits my active case history under Case Number: CAS-32797639-N6C6B4, overrides these local failures, and contacts me directly with a real solution. Look up my case and reach out.

Nie wieder Kauf im Laden Oberhausen.

Beratung vor Ort bringt nichts, wenn am Ende ein ungeeignetes Produkt verkauft wird und man danach komplett allein gelassen wird.

Rückgabe nach nur 10 Tagen? Keine Chance – null Kulanz, null Verständnis. Stattdessen wird einfach dem Kunden die Schuld gegeben.

So geht man nicht mit Kunden um.
Spart euch den Stress und kauft direkt online.

I bought the DJI Osmo 360 from the online shop. It was on sale, so I got it for over £100 less than regular list.
I placed the order on the Sunday just before the sale was due to end on the Monday. I got a call from a USA number on the Monday telling me that there will be a delay of about a month..,This turned out to be wrong as I received an email later that evening to say that my purchase was being dispatched, complete with tracking details. Wednesday arrived and the parcel started moving along the network. 3 pm it arrived ...perfect item , great, if somewhat confusing service.

J’adore cette marque pourtant leurs système de livraison est désastreux. Je n’ai jamais reçu ma commande à 549€ et DJI refuse de me rembourser. Ne vous faites pas avoir Amazon est plus fiable. Je suis excédée j’avais économiser pour me payer cette caméra et DJI ne respecte pas les lois et leurs obligations.
Faite attention!!

Bought the osmo pocket 3 today and had a pleasant shopping experience.Staff YZ is very helpful explaining all features and comparisons of different products. He definitely recommended which device suits our needs for our trip. 5star for shopping experience and staff services 👌🏼👌🏼👌🏼

DJI shows products as available when they are actually out of stock, they deceive customers. I sold my working equipment to buy a new one, but it is out of stock even though the website shows otherwise. Now my project is at risk. Be careful.

2 x Ware von DJI bestellt.
1. DJI Neo 2 Digitaler Sendeempfänger
2.DJI DJI Neo 2 Intelligent Flight Battery

Beide Bestellung wurden am Folgetag per DHL EXPRESS versandkostenfrei versandt.

Kommunikation per email einwandfrei.

Lieferung nach drei Werktagen in zugestellt.

Perfek!

siamo alla terza settimana per il caso CAS-30090008-F1X1C0 e dopo vari trasferimenti da un team ad un altro mi propongono 70 euro per una telecamera action2 persa per colpa del supporto magnetico mentre ero in bici, e quindi introvabili. ai sensi dell'articolo 128 e seguenti del D.LGS 206/2005 Codice del consumo in particolare per il supporto magnetico originale DJI che per un difetto strutturale, la camera action2 si sgancia e va perduta senza avere la possibilita' di accorgersi dato che ero in bici. Dopo tre settimane, invece di propormi una sostituzione, mi vogliono dare 70 euro di coupon . Inizialmente accetto, ma dopo giorni mi dicono che il coupon e' in lavorazione e che ci vorra' del tempo. Credetemi un azienda cosi' poco seria non me la sarei aspettata. PEr una camera del valore di 259 euro, da tre settimane mi sballottano da un team ad un altro con scuse di vario genere. Consiglio a chiunque legga questa recensione di non comprare mai DJI.

​Die Software/App-Hölle: Die Kamera verbindet sich nicht, die App stürzt ab oder man muss sich erst mühsam registrieren, bevor man überhaupt ein Bild sieht