Specs Collective Anmeldelser 

141
•
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and was... Se mere

Bedømt til 5 ud af 5 stjerner

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... Se mere

Bedømt til 5 ud af 5 stjerner

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Brillegrossist
  2. også i
  3. Tøjbutik

Skrevet af virksomheden

Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

141 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(141)

20 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I definitely recommend it

I would definitely buy eyeglasses with them again. As an international customer, I received updates throughout the entire process, from dispatch to arrival. It took just one week to get my Matsuda glasses. Price and quality are unbeatable.

13. oktober 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Took forever to get and they arrived…

Took forever to get and they arrived clearly used not packaged how they should be and no case!? I’m very upset for this price point expect much more!

6. oktober 2026
Uopfordret anmeldelse
Specs Collective-logo

Besvarelse fra Specs Collective

Thank you for your feedback. We're sorry to hear about your experience and want to address your review.

The Khaite x Oliver Peoples 1967C collaboration includes a branded soft case rather than a hard case, and all orders for this frame come with one. A hard case is not part of the manufacturer's packaging for this style. The frames were also not pre-owned. We received them directly from Oliver Peoples and inspected them here before they shipped.

On the wait, this frame has been exceptionally popular and is listed as backordered on our website. We emailed an expected timeframe shortly after the order was placed and kept you updated through to delivery.

We're sorry these did not meet your expectations. We have a 20-day return policy and the order can be returned for a full refund. We wish you the best in finding frames that work for you.

Bedømt til 5 ud af 5 stjerner

Oliver was awesome

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and wasn't possible and advised me to get next day air based on time lines and that was what got them here on time just as he predicted. Thank you, Oliver!

24. september 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

I did buy a pair of Akoni sunglasses at…

I did buy a pair of Akoni sunglasses at a good discounted sale price, understanding it is a final sale price with no return option, however i did not expect the high quality lenses to arrive with minor scratches and some residue of possibly a sale sticker that left scratches on the part of the frame as well..

18. september 2026
Uopfordret anmeldelse
Specs Collective-logo

Besvarelse fra Specs Collective

Thank you for the feedback, and we're sorry this is the first we're hearing of it.

Final sale pricing covers returns by preference, not condition. Every frame should arrive new and undamaged, and if one does not, we replace it. We've reached out to you directly to take a look and get a clean pair sent out.

Bedømt til 5 ud af 5 stjerner

This is a company you can trust 😁

This is a company you can trust. I placed an order for 3 frames, and it was shipped and delivered on time. Communication and responses were fast. Just an FYI to new buyers, it is best that you email them to make sure that they have the frames you want in stock and ready to ship.

19. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible experience

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused to pay more than the agreed checkout price, they canceled my order.

If you can’t honor your own checkout prices, don’t accept the order. I won’t be doing business with Specs Collective again.

7. august 2026
Uopfordret anmeldelse
Specs Collective-logo

Besvarelse fra Specs Collective

Thank you for taking the time to share your experience. We were able to locate and review your order and the full email correspondence.

A bug displayed your prescription lens selections at checkout without adding their charges, so the payment collected covered the frame only. We flagged the discrepancy in your order confirmation the same day you ordered, explained the cause once we found it, and apologized.

We never demanded additional payment to fulfill your order. We offered three choices: complete the prescription order at standard pricing with your discount applied, keep the frame at exactly the price you paid, or cancel for a full refund. What we declined was the request to provide custom prescription lens work at no charge. And we did not cancel your order — the cancellation was made at your request, and your payment was voided in full within hours.

The checkout error has been fixed. We're sorry the mistake happened at all, and we wish you the best.

Bedømt til 5 ud af 5 stjerner

I am VERY impressed with the efficiency…

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than expected. The acetate makes them especially comfortable. The Titanium pair is also comfortable and VERY light. They are advertised as narrow, but fit me well. They are Matsudas and they came in the Matsuda Boxes with all the Manufacturing paper work. Specs Collective is the best.

22. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quality

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I was sent a whole case of 12 instead of just the one I had ordered. When I started unpacking the box I realized that I had just purchased a very fine item packaged very specially, it was very enjoyable! When I finally arrived at the glasses I knew that these were the finest pair I have ever owned! I’m really thinking about buying another pair right away.

6. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent delivery, premium packaging, and beautiful frames

I had a great experience ordering from Specs Collective. My Balmain Brigade-V frames arrived quickly, safely packaged, and exactly as expected. The presentation felt very premium, and the gold and black design looks even better in person. The product quality, packaging, and overall delivery experience were all excellent. I also appreciated the smooth order updates and clear communication throughout the process. I would definitely recommend Specs Collective to anyone looking for stylish, high-quality eyewear with reliable service.

25. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Original order was discontinued

Original order was discontinued. Oliver called me and we changed to a different color same frame. Arrived today and they are super. Put my lenses in and I’m good to go. Thanks for all the help Oliver!

27. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great experience working with Spec Collective!

I’ve worked with Spec Collective several times, both to purchase specialty sunglasses and to have them repaired. Each time, they’ve been responsive, knowledgeable, and easy to work with. The customer service has been consistently excellent.

21. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Buyer Beware

Purchased a pair of Matsuda frames. Received the frames without a certificate of authenticity. It was clear that they have sent these frames out a number of times based on the the address labels they covered up. I immediately called and they said they would send me one???!! Very suspicious. You do not sell Matsuda frames without the certificate of authenticity. Specs Collective would not reimburse me shipping for misrepresenting Matsuda. Will never recommend this company.

1. december 2025
Uopfordret anmeldelse
Specs Collective-logo

Besvarelse fra Specs Collective

Thank you for your feedback. We're sorry to hear about your experience and want to address your review.

We are an authorized Matsuda retailer, which can be verified directly with Matsuda - North America. When you brought the missing certificate to our attention, we immediately offered to have Matsuda send it to you directly or include you on an email confirmation of our authorized retailer status. We also offered a full refund if you preferred to return the frames, which you chose to do and received promptly.

We use new packaging materials for every order. Any additional labels on the box would have been applied by the shipping carrier during transit, which is common practice when packages are routed or processed through their facilities.

We try our best to structure our business in a way that makes purchasing frames online easy, but also have to balance costs. While customers are responsible for return shipping, we offer free shipping on all orders to the U.S.

We stand behind every product we sell and work exclusively with authorized brands. We wish you the best in finding frames that work for you.

Bedømt til 1 ud af 5 stjerner

No delivery

I ordered frame on Nov 04 but no delivery by Nov 29,2025 without reasonable response.
It is the worst case.

29. november 2025
Uopfordret anmeldelse
Specs Collective-logo

Besvarelse fra Specs Collective

Hello Kyung, thank you for taking the time to review our business, and I sincerely apologize for your experience with this order.

Your order had to come from Canada to the U.S. and unfortunately got stuck in customs. A replacement was then shipped, but was lost in transit by the carrier. We take full responsibility for this situation and have processed a full refund for your order.

This was an extremely unusual series of events and does not reflect our normal service standards. We truly regret the frustration and inconvenience this has caused you.

If you have any further questions or concerns, please feel free to reach out to us directly.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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