The clothes are great for a start, but what made this special was the customer service. I messed up a return so went onto the customer service email. I explained what went wrong and Sofia swooped into... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a problem with Royal Mail delivery that didn't arrive. Emailed and got prompt reply from Lily She constantly sent emails updating me on progress and resolving the situation. I have ordered befo... Se mere
Virksomheden har svaret
I ordered a tuxedo, which arrived promptly. The jacket was stained, presumably from a previous try-on. I contacted their customer support and Sofia could not have been more helpful; I had a return lab... Se mere
Virksomheden har svaret
I purchased a top from this company, but unfortunately it wasn’t for me so I had to send it back Lily,/ and Faye the customer service Lady was absolutely really really helpful. She guided me thr... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Kontaktoplysninger
Water Lane 40, SK9, Wilmslow, Storbritannien
- customerservice@sosandar.com
- www.sosandar.com
4,7
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great clothes, great customer service
The clothes are great for a start, but what made this special was the customer service. I messed up a return so went onto the customer service email. I explained what went wrong and Sofia swooped into action straight away. She cancelled the return and helped me with correcting what I needed to do. She was super friendly and gave really lovely support.
17. september 2026
Uopfordret anmeldelse
I purchased a top from this company
I purchased a top from this company, but unfortunately it wasn’t for me so I had to send it back
Lily,/ and Faye the customer service Lady was absolutely really really helpful. She guided me through what I had to do with the Q code.
And sent me emails and spoke to me over the phone with such kindness
Very helpful indeed
I will be shopping again in future with the company. It’s such a lovely brand.
And Lily has made my experience with this company perfect
17. september 2026
Uopfordret anmeldelse
I had a faulty skirt and Faye and Lily…
I had a faulty skirt and Faye and Lily were amazing -they were both really helpful
They provide a very positive shopping experience for the company if there ever is an issue
Thank you
12. september 2026
Uopfordret anmeldelse
I contacted customer service by email…
I contacted customer service by email regarding a delivery issue with my parcel. This was dealt with immediately by an agent named Charlie who was very helpful. Great customer service
18. september 2026
Uopfordret anmeldelse
Spoke to Lily on their chat help line
Spoke to Lily on their chat help line, answered my question. The item was £295.00 I needed to know if it was fully lined including Sleeves before I ordered. Now I have the correct infirmation I’ll go ahead and order
18. september 2026
Uopfordret anmeldelse
Faye responded to my inquiry very…
Faye responded to my inquiry very quickly and was so helpful very pleased with the service
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re delighted to hear that Faye responded so quickly and was so helpful with your enquiry.
We’ll be sure to pass your kind words on to Faye – she’ll be thrilled!
Love,
Team Sosandar x
Customer service quick and helpful
Customer service quick and helpful
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re delighted to hear you found our customer service quick and helpful.
We really appreciate you taking the time to share your feedback and support Sosandar!
Love,
Team Sosandar x
Nice items
Nice items. And a very helpful Customer Support - thank you very much, Faye!
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re delighted to hear you’re happy with your items and that Faye was so helpful with your query.
We’ll be sure to pass your kind words on to Faye – she’ll be thrilled!
Love,
Team Sosandar x
I had a fault with a dress
I had a fault with a dress that i had only worn once. Faye on live chat sorted this out for me and the issue was resolved immediately. Thanks to Faye for being so efficient
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re sorry to hear your dress developed a fault, but we’re delighted that Faye was able to resolve this immediately and make the process so easy for you.
We’ll be sure to pass your kind words on to Faye – she’ll be thrilled!
Love,
Team Sosandar x
Sofia was extremely efficient in…
Sofia was extremely efficient in response to a query I raised with Customer Service. Excellent service from Sosander once again
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re delighted to hear that Sofia was able to respond so efficiently to your query and provide such excellent service.
It’s wonderful to hear you’ve had another great experience with Sosandar. We’ll be sure to pass your kind words on to Sofia!
Love,
Team Sosandar x
Returns issue
Faye was so helpful with my returns issue I had.
Looked into the details and processed the transaction immediately. I wish all customer services were that good!
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi
Thank you so much for your wonderful review! We’re delighted to hear that Faye was so helpful and was able to look into your returns issue and get everything processed so quickly. It’s fantastic to hear such lovely feedback about the service you received, and we’ll be sure to share this with Faye. 💕
Love, Team Sosandar x
Lily was most helpful and solved my…
Lily was most helpful and solved my problem quickly and efficiently.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi
Thank you so much for your lovely review! We’re delighted to hear that Lily was able to help and resolve your issue quickly and efficiently. We’ll be sure to pass your kind feedback on to her. 💕
Love, Team Sosandar x
Had a problem with Royal Mail delivery…
Had a problem with Royal Mail delivery that didn't arrive. Emailed and got prompt reply from Lily
She constantly sent emails updating me on progress and resolving the situation. I have ordered before and no problems so would definitely recommend.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi
Thank you so much for taking the time to leave such a lovely review! We’re sorry to hear about the issue with your Royal Mail delivery, but it’s wonderful to know that Lily kept you updated throughout and was able to get everything resolved for you.
We really appreciate your continued support and recommendation, and we’ll be sure to pass your kind feedback on to Lily. 💕
Love, Team Sosandar x
Excellent customer service again...
Excellent customer service again...
Faye dealt with my issue swiftly and to a very satisafactory outcome.
Thank you
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Thank you so much for your lovely review! We’re delighted to hear that Faye was able to resolve your issue swiftly and to your satisfaction. We’ll be sure to share your kind feedback with her. 💕
Love, Team Sosandar x
Excellent Customer Service:
Excellent Customer Service:
I had reason to contact Sosandar regarding a quality issue with a dress i had purchased. I received a prompt response with a suggested solution which was perfectly executed by Sofia in Customer Services.
Thank you
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re sorry to hear you experienced a quality issue with your dress, but we’re delighted that Sofia was able to resolve this so promptly and ensure everything was handled perfectly.
We’ll be sure to pass your kind words on to Sofia – she’ll be thrilled!
Love,
Team Sosandar x
Lovely clothes and very prompt customer…
Lovely clothes and very prompt customer services, I had an issue with a discount code, emailed customer services and Faye fixed it for me within minutes.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you for your lovely review! We’re delighted to hear you love our clothes and that Faye was able to resolve your discount code issue within minutes.
We’ll be sure to pass your kind words on to Faye – she’ll be thrilled!
Love,
Team Sosandar x
Great service from Faye when I had an…
Great service from Faye when I had an issue with a dress I bought.
Love the clothes and the service you get. Makes a lovely change! Thanks
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi,
Thank you so much for your lovely review! We’re delighted to hear that Faye was able to help with your dress query and provide such great service.
It’s wonderful to hear that you love our clothes and appreciate the service you receive – we really do value your kind words!
Love,
Team Sosandar x
Lily was a great help in resolving my…
Lily was a great help in resolving my issue with a discount code in a speedy and professional manner.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Nicola,
Thank you so much for your lovely review! 💕 We’re delighted to hear that Lily was able to resolve your discount code issue quickly and professionally. We’ll be sure to pass your kind feedback on to her — we know she’ll be so pleased to hear it! ✨
Thank you for choosing Sosandar! 💗
Team Sosandar x
First time on using this company
First time on using this company. Needed some advice and got through straight away on the phone. I spoke to Faye who was extremely helpful and my query was sorted instantly. Thank you.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Pam,
Thank you so much for taking the time to leave us such a lovely review! 💕 We’re so pleased to hear that you had a great experience with us, especially on your first order. It’s fantastic to know that Faye was able to help you straight away and get your query sorted so quickly. We’ll be sure to pass your kind words on to her! ✨
We hope you enjoy your Sosandar pieces and look forward to welcoming you back again soon! 💗
Team Sosandar x
Impeccable customer service
I had an issue with a missing button and the customer service was impeccable. Faye came back to me within 30 minutes and presented two different solutions to solve the problem. Could not be happier with how it was handled. Thank you!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Sosandar
Hi Natalie,
Thank you so much for your wonderful review! 💕 We’re so pleased to hear that Faye was able to help with your missing button so quickly and provide you with options to get everything resolved. It’s fantastic to hear how happy you were with the service you received, and we’ll be sure to pass your lovely feedback on to Faye! ✨
Thank you for choosing Sosandar, and we hope to see you again soon! 💗
Team Sosandar x
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.