Don't hire Sortera skip in the future. We have nightmares with this company in our estate. If theirs skip is over crowded they dump the rubbish on the ground instead approaching the culprits who origi... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Really easy to book, everything is straightforward. Drivers are very professional, both delivery and collection were perfect. Prices are competitive too. Will use again.
Virksomheden har svaret
How great it is to be able to order a skip online. Sortera make it very easy as the website is straightforward and very quick to navigate. Always use Sortera for skip hire as they are also very well p... Se mere
Virksomheden har svaret
Needed a skip on short notice for a garden clear-out. Booking took just a few minutes, and the team sorted the rest out with zero hassle. Delivery and collection were spot on. Highly recommend!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sortera is London’s leading Construction and Demolition (C&D) waste management company. Every day, our team works with thousands of customers across construction, infrastructure, and industrial sectors to deliver safe, efficient, and sustainable waste solutions. We provide a full range of services including skip hire, RORO - Roll on, containers, waste clearance vehicles, wheelie bins and third-party tipping at our 8 transfer stations across London. Our focus is on turning residual materials into valuable resources through reuse, recycling, and energy recovery. At Sortera, we are committed to making a positive impact on the environment and the communities we serve, delivering reliable, professional service at every step.
Kontaktoplysninger
Sortera House 35 First Avenue Montagu Industrial Estate Edmonton , N18 3PH, Edmonton, Storbritannien
- 0330 0 944 944
- hello@sortera.co.uk
- sortera.co.uk
4,2
God
225 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
How great it is to be able to order a…
How great it is to be able to order a skip online. Sortera make it very easy as the website is straightforward and very quick to navigate. Always use Sortera for skip hire as they are also very well priced
9. august 2026
Besvarelse fra Sortera
Thank you for the great review! We’re really pleased to hear you find our website easy to use and our prices competitive.
Mike M
Besvarelse fra Sortera
Thank you for the great feedback!
Mike M
Skip came the next day nice and early…
Skip came the next day nice and early the driver was very good and had to manoeuvre the skip into a very tight position very happy
29. juli 2026
Besvarelse fra Sortera
We’re really pleased to hear that your skip arrived quickly and that our driver was able to position it perfectly, even in such a tight space.
We’ll pass your kind words on to the team.
Thanks again for choosing Sortera, and we look forward to helping you again in the future.
Mike M
was very please that we didnt have to…
was very please that we didnt have to wait for del or exch very quick office staff very polite and helpful
6. august 2026
Besvarelse fra Sortera
Thank you for your kind feedback. We’re really pleased to hear that your delivery and exchange were quick and hassle-free.
We appreciate you taking the time to share your experience.
Mike M
Really easy to book
Really easy to book, everything is straightforward. Drivers are very professional, both delivery and collection were perfect. Prices are competitive too. Will use again.
4. juli 2026
Besvarelse fra Sortera
Thank you for your great review!
We're really pleased to hear the booking process was easy and that everything went smoothly from delivery to collection.
It's great to know our drivers made a positive impression too. We appreciate your support and look forward to helping you again next time.
Mike M
Needed a skip on short notice for a…
Needed a skip on short notice for a garden clear-out. Booking took just a few minutes, and the team sorted the rest out with zero hassle. Delivery and collection were spot on. Highly recommend!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Hello, thank you for your positive review. We are delighted to hear that you found our service to be of the high standard that we aim to deliver. We will be sure to share your kind comments with the rest of the team. Thank you for taking the time to provide your feedback.
Kind Regards
Sharon
Smooth & Reliable
Sortera provided a smooth, reliable service from start to finish. The team were professional, helpful and efficient, making the whole process straightforward. Highly recommended.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thank you for your kind feedback.
We’re really pleased to hear that you had a smooth and reliable experience with Sortera.
It’s great to know the team were professional and helpful throughout the process. We appreciate your recommendation and look forward to supporting you again in the future.
Thank you for choosing Sortera.
Mike M
Booked a skip online very easily
Booked a skip online very easily for my new renovation. The driver dropped the and collected the skip on time.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thanks for the review, we appreciate the feedback and are pleased you were happy with the service and you received the high standard that we always aim for . Thank you for choosing Sortera.
Kind Regards
Sharon
Great company received my skip fast and efficiently.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thanks for the review, we appreciate the feedback and are pleased you were happy with the service and you received the high standard that we always aim for . Thank you for choosing Sortera.
Kind Regards
Sharon
Don't hire Sortera skip in the future
Don't hire Sortera skip in the future. We have nightmares with this company in our estate. If theirs skip is over crowded they dump the rubbish on the ground instead approaching the culprits who originally hired the skips.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Good morning,
I am sorry to hear that you feel the service we provided did not meet our usual high standards.
Please note that overloaded skips are the responsibility of the hirer. Skips must always be loaded level with the sides, as clearly stated on the skip, to ensure that our drivers can collect and transport them safely and in compliance with regulations.
I would, however, be happy to investigate your concerns further regarding the allegation that rubbish was left on the ground. This will allow us to identify what happened in this instance and establish the root cause of the issue you have reported.
Please feel free to contact me at hello@sortera.co.uk with any photographs or additional information you can provide, and I will be happy to review the matter further.
Kind regards,
Sharon Logan
Sales Support Manager
Sortera UK
Poor customer communication
Friendly and polite delivery drivers. Jago at customer services dealt with my complaint efficiently and finally organised our skip collection.
What should have been a very simple process in ordering a skip and having it collected, proved to be 8 phone calls on my part. The bottom line is that there was poor communication between the call centres and depots and no communication or updates to customers.This resulted in a poor customer service experience. Customers are expected to follow terms and conditions and so should Sortera.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thank you for taking the time to share your feedback, and we are pleased to hear that our driver was friendly and polite and that Jago was able to deal with your complaint efficiently.
However, we are sorry that your overall experience fell short of the standard you should expect from us. On this occasion, it is clear that we did not communicate effectively enough between our customer service teams, depot operations, and with you as our customer.
We fully appreciate how frustrating it must have been to make multiple calls to arrange what should have been a straightforward collection.
We are currently in our busiest period of the year, and while our teams are working extremely hard to support all our customers, we recognise that this can put additional pressure on our processes. Unfortunately, on occasions like this, we do not always maintain the level of communication and service we aim to provide. This is something we are actively working to improve.
Your feedback is valuable, and we will use it to review our processes and ensure we continue improving the way we communicate with customers during busy periods.
Thank you again for your patience and for recognising the efforts of Jago and our driver.
Mike M
Customer Success Director
Disappointed so far - family doing up our own house
So far, out of the 5 skips/replacements, 3 have failed to show up on the date we booked. We are a family doing up our own home and have been so disappointed with service so far. Everyone very nice, but we hire labourers based on Sortera exchanging skips when they say they will. Causing us a lot of hassle.
27. juni 2026
Uopfordret anmeldelse
Top service once again will not use…
Top service once again will not use anyone else for my skips
Email confirmations, notifications by email and phonecall when on route
Great help from Peter with delivery this morning and big thanks to Stephanie for always delivering brilliant service with arranging our skips
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thanks for the review, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.
Kind Regards
Sharon
Top draw service form beginning to end.
Top draw service from beginning to end. Refreshing to get such a great service. A very helpful man guided me through booking the skip online whilst on the phone to me! Legend. They were able to fit me in the next day for a wait and load (having been let down by another skip company who just didn’t turn up). There was a 4 hour window for delivery but on the day I got a text and then the driver called me about 10 mins before he arrived. He was so nice and helped me with some of the heavy bags, also a legend! They totally took the stress out of getting rid of an 8 yard skip load of rubble. I don’t plan on doing my front garden for another 20 plus years but if I need a skip in the meantime, I’ll be straight on the phone. Thank you!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thank you so much for the lovely review, it genuinely means a lot to us all! We know how stressful it can be when you're let down mid-project, so we're really glad we could get everything sorted smoothly.
I'll make sure your kind words are passed on to the team, they'll be absolutely chuffed to be called "legends"!
Mike M
Avoid them
Avoid them, when arriving on site they will not call you or use door bell like normal person, instead they will be using horn to disturb all residents around. Then on friday evening instead going home on time you will be waiting for their "wait and load" skip to be collected because driver decided to do another job meanwhile and left the skip in the middle of front gate so we can not shut the front gate and secure the site for the weekend. Worst experiance i ever had
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thank you for bringing this to our attention. We are sorry to hear about your experience, as this is not the standard of behaviour we expect from our drivers. Please can you contact me directly on 0330 0944 944 as I would like to discuss the matter further
Kind regards,
Sharon Logan
Great communication all round
Great communication all round, excellent friendly drivers. Highly recommended service.
25. februar 2026
Besvarelse fra Sortera
Thanks for the review, Jonathan we appreciate the positive feedback and are pleased you were happy with the service . Thank you for choosing Sortera. Kind Regards Sharon
Besvarelse fra Sortera
Thanks for the review, Rejaul, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.
A proffesional well priced skip…
A proffesional well priced skip company, prompt pickup, great drivers
12. februar 2026
Besvarelse fra Sortera
Thank you for the positive review, Simon. We really appreciate the feedback and are pleased you were happy with our service. Thank you for choosing Sortera.
Home skip
Ordered a skip on line which was delivered promptly the following day, and collected promptly on collection day. Very efficient service with good communication. Would highly recommend and use again. Very impressed.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thanks for the review, Claire, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.
Kind Regards
Sharon
Driver rude to woman, blocker her car
Their driver pulled up behind a woman who was trying to park outside her house. He blocked her manoeuvre and then got out the van and was rude to her. She was a woman with a toddler and the guy was aggressive then told her to move and put a skip outside her house. When asked he didn’t provide any documentation or permit for the skip and there was no parking suspension signs. Awful behavior - avoid!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Sortera
Thank you for bringing this to our attention. We are concerned to hear about your experience, as this is not the standard of behaviour we expect from our team.
We take both customer service and public safety extremely seriously, particularly in situations involving residents and families. The behaviour you’ve described does not reflect our company values, and we will be investigating this matter internally as a priority.
As we have been unable to identify this specific case, we did attempt to reach out following your review, but unfortunately without success. We would still very much like to understand the situation fully and review what happened.
Please could you contact us directly via email at hello@sortera.co.uk so we can investigate further and take the appropriate action?
Kind regards,
Mike
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