Sofology - Rugby Anmeldelser 1.522

From walking into the showroom, to leaving after my purchase, I have been enormously impressed with Sofology as a company and with the incredibly helpful, knowledgeable and delightful staff employed there - in particular Lloyd, who is such a credit to the company. It seems absolutely nothing is too much trouble. Any questions were answered with patience and reassurance. I am a very satisfied customer regarding the buying process and look forward to my furniture being delivered. Great!!

Very painless experience, helpful not pushy good all round

Staff were friendly and available but not hovering or pushy. Once we had decided they were very helpful.

Special mention to Lloyd, who took our order. He was very personable and professional.

Sales team were extremely helpful and friendly. The insurance was explained clearly and in full, my only disappointment was when the invoice was sent through there was a cost of £129 added for home delivery! This was totally unexpected as there was no mention of this cost at all, if it was in the small print it was not pointed out nor did I see it. For this reason only I’m am rating low as I feel that I was miss leaded and not informed of the actual costs upfront. I am awaiting a response from Sofology.

Beautiful sofas and great service!

The sales lady at Sofology on Eliots fields in Rugby (wish I had taken her name!) was brilliant.
None of the usual pushy sales techniques or following us round the store, but warm and friendly and gave information when we wanted it.

Very nice and lovely. They answered all our questions and very understanding.

Friendly, helpful

From the moment I walked into Sofology in Rugby I had a good feeling, and after visiting a couple of other furniture stores, which seemed more interested in obtaining their commission, I returned to Sofology to purchase an electric recliner.
The sales assistant, Lloyd, was fantastic. On my first visit he pointed out where to look and left me alone to try out various chairs, and only approached me to give me info on a couple of chairs I was interested in.
I ended up returning and purchasing one of the chairs, with Lloyd’s help, and he explained that they do not receive commission from sales. He was extremely friendly and very thorough with his information and advice.
I’m very happy with my choice and look forward to its delivery.

Great very helpful young man ,in your Rugby store. Called Jason

The staff at the Rugby store were fantastic talking my wife and I through our purchase of the sofa we had decided to buy.
What I was not happy with is having to pay £129.00 to have the sofa delivered, this extra cost is something I find difficult to understand when spending so much with your company.

Went back within the 48 hours allowed if you want to change your mind. Saw the same young man. (Lloyd). He was happy to make the changes we wanted and it was done smoothly and in a courteous manner.
Many thanks

Very helpful salesman gave all the information we needed to make our purchase

Amazing servcie from Lisa and Jason at the Rugby store today!
Helped us with picking the prefect sofa for our new home.
Thank you both so much!

We enjoyed our Sofology experience. Fran, our sales advisor at Sofology, Rugby, was excellent. She gave honest answers to any questions raised and was helpful in recommending the best sofa and chair covers for our situation. We had not originally considered buying from Sofology, but the suitability and quality of the products and service stood out.

Really happy with the service and customer experience

Superb customer service provided by Jody in the Rugby branch on two visits to the showroom over the festive period. Listened to what we wanted, made suggestions, wasn't pushy and remembered what we had originally wanted when we returned several days later to make our final decision. Hope that she is a reflection of the production and delivery side of the company.

We visited 5 company's today all the the sales people were knowledgeable and very helpful but it comes down to affordability we were quoted 7and 5 thousand for very similar products we came to your showroom last on the verge of going home and was very happy that we did we got exactly what we wanted for substantially less than we had been quoted. Your salesman was very helpful and explained everything definitely come to you again

Great help and support in store, no high pressure sales just great knowledge and friendly helpful staff

Fran was amazing. She took the time to find out what we needed and was not pushy when selling. This makes a refreshing change!

We also liked the way the colour swatches were displayed and the way the diagrams of configurations of furniture were displayed. Makes it easy to work out your options at a glance

Overall a very good experience!

Fran was very professional and informative not putting any pressure on us.