Communication was excellent from start to finish, they were friendly, reliable, and honest about the condition of the sofa. The sofa was exactly as described, clean, and in great condition. The whole... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 4A, Forbury Retail Park, RG1 3JD Reading, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amber gave me excellent service, went above and beyond expectations in terms of helping me find a sofa that would fit my space, given that I am quite far from the store we did this remotely. I also pr... Se mere
Virksomheden har svaret
A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spen... Se mere
Virksomheden har svaret
I thought I knew what I was looking for however the expert guidance and no pressure help made the decision easier. I found the showroom and available options fantastic, especially the lifestyle range... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Unit 4A, Forbury Retail Park, RG1 3JD, Reading, Storbritannien
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Professuonal Service
I had a professional lady (Sarah) guide me through the sales process. Very helpful
29. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
Happy with my choice
First of all, the staff is very kind and helpful, thank you Sarah!
We ordered Portabollo sofa bed which will be delivered in about 10 weeks.
30. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
The staff at Reading shop are a…
The staff at Reading shop are a lovely team and could not be more helpful and obliging, well done Reading Team! Untill we receive our sofa cannot give a review on that but I will definitely do one when we get delivery.
23. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great showroom experience
Great showroom experience. Offered a coffee before I had decided to purchase anything. No pushy sales people either.
29. november 2025
Besvarelse fra Sofology - Reading
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service , kind reception and overall great customer experience
Eve , was amazing with the sale , made us feel welcomed from start to finish , she explained everything beautifully, we recommended this service. 5*
29. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very easy place to buy a sofa
Very easy place to buy a sofa. Friendly without being overbearing and then helpful and clear to arrange the purchase (thanks Ali!) Would definitely recommend
28. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Do not buy sofas from them!
I've received three sofas. Two of which were received damaged. I emailed over pictures of the damage within a couple of days of delivery only to be told, the pictures had to be of every side of the sofa, close up of the damage, a picture of the batch number and an explanation of how the damage occured.
They made it very complicated. However I still complied. It's been two weeks and I'm still waiting for a response. I've followed up with them and I'm still waiting.
It's been nearly a month since I had the sofas and getting some replacement sofas is becoming very drawn out. Awful customer service!
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Reading
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Friendly customer service
Friendly customer service, not pushy like in some other furniture stores. Would definitely recommend.
22. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Besvarelse fra Sofology - Reading
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service and sofas.
Yasir was very helpful and provided excellent customer service. This is the second set of sofas we are buying from Sofology. The first lasted long and kept its structure and support.
23. november 2025
Besvarelse fra Sofology - Reading
Thank you for sharing your feedback! We're thrilled that Yasir provided excellent customer service and that your first set of Sofology sofas lasted long while maintaining their structure and support. We appreciate your loyalty as a returning customer. If you have any questions or need assistance, please reach out. We look forward to serving you again!
Very welcoming staff
Very welcoming staff. Complete information regarding product no hidden extras. Didn't feel obliged to purchasing.
Fast and efficient from start to finish.
EXCELLENT
20. november 2025
Besvarelse fra Sofology - Reading
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good salesperson Eve
21. november 2025
Besvarelse fra Sofology - Reading
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Eve. She is indeed a valuable member of our team, and we're glad she could assist you effectively. Your feedback is greatly appreciated.
The gentleman that we bought our suite…
The gentleman that we bought our suite from was very helpful. What I liked most was that he didn’t pressure us at all and let us choose at the same time giving advice when asked. Also very polite.
This is our second suite and look forward to seeing our new furniture. Thankyou.
17. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sarah was incredibly helpful and helped…
Sarah was incredibly helpful and helped us find the perfect couch with the correct back support. Great experience.
20. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Took delivery of two &Two and half …
Took delivery of two &Two and half sofas on 14/11/25 when delivery driver had gone I noticed they were faulty.I immediately contacted the after care team
I now have to wait for someone to come out and inspect the item even though I have sent them photographs of the faulty
I am extremely disappointed about the service I have received
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Reading
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Debs
We were welcome as soon as we walked through the door we had a look around they weren't straight on top if us all the time which was good we were allowed to browse
15. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service.
16. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge
The Knowledge, helpfullness and friendliness of the person dealing with our need to find what we wanted
11. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great staff
Great staff, Sarah helped us through the whole process really easy great price for sofa and chair my mum is elderly Sarah was very patient and even got a cup of coffee.
You can set account up do you track the order so brilliant
15. november 2025
Besvarelse fra Sofology - Reading
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.