Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... Se mere
Virksomheden har svaret
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... Se mere
Virksomheden har svaret
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Storbritannien
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customerservice from the store in…
Great customerservice from the store in New Malden.
21. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Plenty of stock from which to choose
20. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
We were very impressed with the staff…
We were very impressed with the staff ,specialy Nip he had an impressive knowlege about the sofas we wanted explain and helped us to make the great choices !was very kind, patience with our many questions and changes Very proffesional !Definetly he deserve a pay rise!We are happy with our choices and can't wait to have it home !special thanks to Nip for everything !
19. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nip. Have a great day 😊
The experience was relaxed I didn't…
The experience was relaxed I didn't feel pushed into a sale staff there were great answered any questions with honestly and was very helpful with options great shop.
19. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Professional!!!!
18. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
It a Great not a pushy service
It a Great not a pushy service, very knowledgeable sale person!
17. april 2026
Besvarelse fra Sofology - New Malden
What an amazing review, thank you so much for taking the time to write this 😊
Excellent customer service
What made the experience great was how supported we felt throughout. The team was amazing, and Ayas in particular stood out. He provided excellent customer service and was consistently patient and understanding. He took the time to explain everything clearly, which really helped put us at ease. His knowledge and expertise were evident, and the recommendations he gave were very helpful. He was approachable and pleasant, and made the whole experience feel smooth and reassuring. We would definitely recommend this store. Thank you Ayas!
12. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you for your review. Another great review for Ayas, we will make sure to pass this on! Have a nice day.
Easy & efficient
Ordering the sofas was very easy. I went into the store to place the order. The sales assistant was polite & helpful & the process was straightforward. I received clear well documented emails outlining the order, cost & proposed delivery times.
All in all, it was very efficient.
8. april 2026
Besvarelse fra Sofology - New Malden
Thank you for awarding us 5 stars!
Friendly knowledgeable salesman…
Friendly knowledgeable salesman “Junior” not pressured at all .
3. april 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
not given the terms & conditions
we were not given or had explained the terms & conditions, with the result that when we went in on the thursday after placing an order on bank holiday monday we found out that we could not change the colour as the 48hrs had expired. We would be charged an extra 25% to change
This is very bad PR as the sofa would not arrive for 12 weeks
6. april 2026
Besvarelse fra Sofology - New Malden
Hi, we’re sorry to hear you’re disappointed with your experience. We do allow a 48-hour window to make any changes to an order before it’s processed. This is outlined in our terms and conditions, which all customers are asked to review and agree to before placing an order. We understand this is frustrating, especially with the lead time involved, and we appreciate you taking the time to share your feedback. If you do need to discuss anything further, please don't hesitate to email us with your order details to social.media.complaints@sofology.co.uk.
Besvarelse fra Sofology - New Malden
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent service
Excellent service. Nina was very helpful and she was able to provide all the information we needed while also leaving us at ease to browse the shop. The sofa I bought is gorgeous and comfortable. It also feels very high end and sophisticated.
4. april 2026
Besvarelse fra Sofology - New Malden
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Our sales assistant was knowledgable…
Our sales assistant was knowledgable and understanding, taking the time to listen to why we needed from a sofa, asking about restrictions and layout of our room, and showing us candidate sofas we would otherwise have not considered.
There was no hard sell, and we were able to buy the perfect sofa.
Our sales assistant was called Junior, and he was excellent
28. marts 2026
Besvarelse fra Sofology - New Malden
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Junior. Thank you for taking the time to leave a review 😊
Was able to look around in our own time…
Was able to look around in our own time without being hounded by a sales person.
29. marts 2026
Besvarelse fra Sofology - New Malden
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Besvarelse fra Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very professional and attentive staff
22. marts 2026
Besvarelse fra Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Left alone to try out the different…
Left alone to try out the different sofas but good information given when I needed it.
20. marts 2026
Besvarelse fra Sofology - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
A good collection of sofas
A good collection of sofas - swatches displayed easier to see fabrics - sales assistant explained what was on offer and different options in terms of power assisted leg rest etc - Not pushy at all or too "salesy"
Better quality than some competitors for similar price. We managed to get waht we wanted with a few extras, for the same price as a standard sofa
19. marts 2026
Besvarelse fra Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
From moment we stepped into store our…
From moment we stepped into store our needs were listened too. Extremely knowledgeable sales lady, making whole experience very good.
17. marts 2026
Besvarelse fra Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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