Everything was great from start to finish. The service was fast, friendly, and very well organised. I felt looked after throughout the whole experience, and the team exceeded my expectations. Highly r... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sam was very nice and took the time to explain everything about the sofa. She was kind, helpful, and assisted us from the very beginning. We looked at many different furniture shops, but we decided to... Se mere
Virksomheden har svaret
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... Se mere
Virksomheden har svaret
Greeted on entering the store, but no pushy sales staff. But when ready for information on certain sofas it was given . We dealt with Junior who was very informative and was given a quote on wha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- også i
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelforretning
- Møbelpolstringsbutik
- Møbeltilbehør
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, Storbritannien
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible service
Terrible service. Told us the sofa would be delivered in 12 weeks. Had to chase sofology after 12 weeks to be told delivery would be another 5 weeks. No one contacted us to tell us this. We have had to chase. Not good enough. The only solution they could offer was if we wanted to cancel?? We already waited 12 weeks!! Could not even offer to reimburse the delivery cost! Very unhelpful service! 1st and only time ordering with sofology! Will go back to trusted DFS in future.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - New Malden
Hi there, we are disappointed to hear that you might not have had the best experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk.
Besvarelse fra Sofology - New Malden
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Shalin had exceptional service
Shalin had exceptional service. Made me and my mum feel very welcomed and he also was very well informed on sofas.
1. oktober 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful team
Nip was very helpful and went out of his way to explain everything and ensure that we got the product we required. Thank you Nip
4. oktober 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Sammi was the best!!
Sammi was polite, professional and very friendly! We loved discussing the different sofa options with her and appreciated her extensive knowledge on the sizes, colours and materials on offer.
2. oktober 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
We dealt with Nina at new Malden store…
We dealt with Nina at new Malden store she was very helpful and knowledgeable.
Very impressed that you have 14 day delivery this isn’t offered by other sofa companies.
28. september 2025
Besvarelse fra Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Go to Junior in New Malden
Go to Junior in New Malden - really goes above and beyond in his customer service and supporting you in making a decision that is right for you. Not pushy at all in his sales technique. Fantastic experience.
28. september 2025
Besvarelse fra Sofology - New Malden
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great sofa's, great staff
Junior is somebody I would want to help me out whenever I make a big purchase, great knowledge on colour, material, size, lighting and positioning, let me move around the cushions and borrow some from other sofas. He was very cheerful, easy to understand and a nice person to review sofas with. Highly recommend.
22. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great service - Very helpful staff and friendly staff
Very helpful staff and good service. All very knowledgeable and happy to give you time to think about your purchase. Very friendly and buying the sofa bed was a very pleasant experience.
25. september 2025
Besvarelse fra Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
Very welcoming and supportive with my…
Very welcoming and supportive with my choice
20. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful
22. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Junior was excellent
Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.
22. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice saleswoman Sami
19. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for your review. Another great review for Sami, we will make sure to pass this on! Have a nice day.
Nip was such a great help in store
Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!
14. september 2025
Besvarelse fra Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
The assistant was very helpful…
The assistant was very helpful understanding of what we wanted very informative and knowledgeable about the product.
10. september 2025
Besvarelse fra Sofology - New Malden
Thank you for awarding us 5 stars :-)
Besvarelse fra Sofology - New Malden
Thank you for awarding us 5 stars :-)
Besvarelse fra Sofology - New Malden
Thank you :-)
Besvarelse fra Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Attentive well-informed sales
Attentive and well-informed sales assistant helped us choose the chair and the leather that suited us best.
13. september 2025
Besvarelse fra Sofology - New Malden
Thank you for sharing your experience :-)
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