It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... Se mere
Virksomheden har svaret
Lokation
Skift lokationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... Se mere
Virksomheden har svaret
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... Se mere
Virksomheden har svaret
Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Storbritannien
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This was a really straight forward and…
This was a really straight forward and quick trip into the Birstall retail park store to pick and buy our sofa.
Jess was great!
14. marts 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Besvarelse fra Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Scott went above and beyond was very…
Scott went above and beyond was very friendly and made our purchase very easy.
14. marts 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
New sofa for garden room
Yameen was very helpful with choosing a new sofa and we are very happy with the choice we have made.
14. marts 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Yameen. Have a great day 😊
Mervin made the purchase easy and…
Mervin made the purchase easy and answered any questions we had . Friendly and professional
12. marts 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
Besvarelse fra Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great experience
7. marts 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Besvarelse fra Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
You could have a look before we decided…
You could have a look before we decided without being pushed
8. marts 2026
Besvarelse fra Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
The staff have been brilliant with us…
The staff have been brilliant with us changing our minds, they’ve been patient and very helpful, especially haleema who has gone above and beyond for us. She even did a bit of Ai for us so we could visualise our new sofa, just waiting for it to be delivered now,
7. marts 2026
Besvarelse fra Sofology - Leeds
Sounds like your visit was a great one Sharon, thank you for choosing Sofology!
Ade was knowledgeable and helpful
Ade was knowledgeable and helpful. He helped us choose exactly what we needed. Thanks Ade!
5. marts 2026
Besvarelse fra Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Customer service.
The young man Yameen was very polite, he was very helpful and spent a long time with us,he did not rush us and put us under no pressure to buy.
2. marts 2026
Besvarelse fra Sofology - Leeds
Thank you for sharing! 😊 We’re delighted to hear Yameen provided such a polite and helpful experience, taking the time to make you feel comfortable is exactly what we aim for. 🛋️✨
Replied to the 1st request but here…
Replied to the 1st request but here goes:-
Your co;league Saj was excellent. Very helpful, knowledgeable and no pressure the highest complient
2. marts 2026
Besvarelse fra Sofology - Leeds
Thank you for your wonderful feedback! 😊 We’re delighted to hear Saj was so helpful and knowledgeable, and that you felt completely at ease. We really appreciate the high compliment! 🛋️✨
Mislead and forced to make an order
Bought a sofa in store with a finance agreement and was told that I could ammend my order within 48 hours. Assuming this encompassed cancelling the order I went along with it, however when I rang to cancel my order after changing my mind they told me I couldn't. After numerous calls (they were quite evasive to my questioning) I eventually found out I could cancel it but I would have a fee of 40% of my order. Why? I have no idea because I could ammend my order in anyway you could imagine, even buy a completely different sofa! So they locked me into an order for no reason but because they could. To make things worse, I found out that it was because I ordered in store and not online! Worst service ever, never going back here again.
28. februar 2026
Besvarelse fra Sofology - Leeds
We are sorry that you remain unhappy Tommy. We do make it clear at the point of sale that the orders are none cancellable once they are processed.
Mirvin
The sales assistant Mirvin was exceptional and went above and beyond to ensure we were satisfied with our choice. Mirvin was knowledgeable and confident in the advice he provided and ensured both the choosing and ordering of the sofa was streamline.
28. februar 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Ade was amazing and seen to all our…
Ade was amazing and seen to all our needs such a helpful person i would go again just to deal with him again! Very helpful
28. februar 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Always happy to visit sofology
Never get disappointed when you visit Sofology. Staff is very friendly, helpful and do above and beyond to help you in all the way they can. It’s sad to know they are not selling decor accessories anymore.
28. februar 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Besvarelse fra Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Absolutely terrible experience with…
Absolutely terrible experience with Sofology.
Order Number: 3911156-2
I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.
To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.
Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.
Very disappointed and would not recommend.
22. februar 2026
Besvarelse fra Sofology - Leeds
We are so sorry to hear that this has been the case Yasir, we are looking into this now and we will be in touch shortly.
Great service
We visited to browse the range then came back to place an order. Brandon helped us both times and was really helpful, knowledgeable and patient.
23. februar 2026
Besvarelse fra Sofology - Leeds
Hi there, thank you for your review. Another great review for Brandon, we will make sure to pass this on! Have a nice day.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.