Sofology - Dundee Anmeldelser 2.334

Took his time and explained all different options and material choices for us and showed us as much choice we could have 👍👍👍

Great interaction very friendly

Customer service was amazing staff who served me is a credit to your company

Derek was very helpful, we knew what sofa we wanted but he was great at helping us with the different options available

Derek was fab! Not pushy, friendly and great with our 2 year old.
Answered all of our questions professionally.
Had a bit of a laugh with him actually. Made the buying process very easy

Brilliant s patience

Great service, good choice of sofas

Great store! Derek who dealt with us was fantastic, very knowledgeable and super friendly. Would recommend!

Derek was really helpful with our purchase, talked us through every step,excellent service

Fantastic!!!
That's really all that needs to be said as everything went as expected. The delivery date was sent within a few weeks of purchase . It arrived when I was advised it would. Even the delivery guys were lovely. Great experience all round so thank you to them all.

Cameron was honest and very polite, good customer service

Salesman was very informative, gave us all the information we needed and discussed the care kit for our sofa to get the best from it.
The team let us look around after a first greeting and were close by when we needed some questions answered. We didn’t feel hassled and felt they were there but not in top of us. Which was great.
Our salesman’s first name has gone out my head but his last name was McDougal. He was great, made us at ease and talked through every step with us. Great service from start to finish.

Friendly salesman. Listened carefully to what we were looking for, then pointed us in the right direction.

Brilliant
Just a great service

I had a fantastic Experience in the Dundee store. The sales guy who looked after me was Matthew. He went way beyond with all his help. He knew his stuff. I was looking at several sofas and the guy was so knowledgeable and patient with me he knew everything about all sofa in there store. I was a bit off a pain to be honest, with all the questions I was asking. I was looking for a corner sofa with all the cons, speakers, vibrate options, lumbar support as I have a lot of problems going on with my back, so needed a sofa that can help support me better than most sofas. I also wanted a reclining seat built into my sofa and a console part with cup holders and storage. I was in the shop for over 2 hrs and the whole time the guy was helping me. He has fantastic knowledge of every sofa and the place. He was able to give me exactly what I was looking for by using his skills to put together the right sofa for me and to the exact style of what I wanted. Matthew is a polite and professional guy who helped me over and above. nothing was too much bother for him. I felt really comfortable around him and assured of him knowing the knowledge he had.

I did buy my dream sofa with the thanks to him pulling everything together for my perfect sofa. Can’t thank him enough for all his help, and a fantastic Experience he defiantly is the guy to go to if your looking for a new sofa, he knows his stuff.

Thanks again Matthew. 👏👏👏👏
PS hope I have the name right.🙃

Easy to deal with , staff member was excellent 👍

Very helpful and informative.

Derek welcomed us in the Dundee store, not pushy, full of knowledge, helped where required. Great banter

Changing my 5 star review, which I was asked to leave. On receiving the order confirmation I realised two sofas had been ordered in the wrong fabric, different to the fabric for the chair. Did as advised and contacted Sofology within 48 hours. Told I would be contacted in 72 hours. Contacted the store who told me I was too late and would be charged for any “change”. The store assistant entered all the fabric details on a tablet so not sure what I “changed”. Tried again with Customer Services who repeated that I would be contacted in 72 hours. Waited 72 hours. Heard nothing. Called again to be told I would hear from the Admin Team by close of business on the third day. Pointed out this is not the same as 72 hours and we’re now up to 80.5 hours! Still waiting to “change” the fabric ordered. Very disappointed with this service and we haven’t even got past the order stage yet!

Always great service in sofology cool shop loving all the styles something for everyone 🤩