Staff were very helpful and no pressure on you to decide, took time and showed us different styles,fabrics and pro's,and con's of each
Virksomheden har svaret
Lokation
Skift lokationUnit A, 226 Purley Way, CR0 4XG Croydon, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service from Evilina. She kindly took her time to confirm all possible needs regarding the comfort and design of the sofa I was looking for. Thank you.
Virksomheden har svaret
Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... Se mere
Virksomheden har svaret
The staff are lovely they don’t push a sale; the advise Wioleta gave was amazing my dog loved her. I gave the wrong email address by mistake which effected my application for finance and Kareem the ma... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sofabutik
- Møbeltilbehør
- Møbelforretning
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Møbelpolstringsbutik
Skrevet af virksomheden
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktoplysninger
Unit A, 226 Purley Way, CR0 4XG, Croydon, Storbritannien
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful staff throughout the process
29. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team were really helpful
The team were really helpful, especially Monica & Umut who were great. Very relaxed environment to shop for a sofa, which is very rare!
1. december 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
2 seat sofa
Helpful, friendly staff. Didn't feel rushed into making a decision. Easy to order and hopefully delivery will be on time!
28. november 2025
Besvarelse fra Sofology - Croydon
Thank you so much for your lovely feedback! We're really glad to hear that you found our team helpful and friendly, and that you felt comfortable taking your time to make the right decision.
It’s great to know the ordering process was easy for you, and we’ll do everything we can to ensure your delivery arrives right on schedule.
Thanks again for choosing us, we really appreciate it! 🌟
Besvarelse fra Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Mr Abi the salesman was really helpful
28. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Abi. Have a great day 😊
Umat is A Gem
Umat is a genuine customer service representative and we appreciate him. He greeted us when we entered the door with a smile and gave us time to peruse the products. When we found what we wanted he took us around and showed us some similar items so we couls get a feel and when we made our decision he sat with us and sold us some more options and discussed particulars like insurance and care products. This is what you need in a business, its not only about thw sale but making time for the customer no matter how long it takes. He did not rush us and ai appreciate that.
25. november 2025
Besvarelse fra Sofology - Croydon
Thank you so much for sharing this lovely review! We’re delighted to hear that Umat made your visit such a positive and comfortable experience.
It’s wonderful to know he took the time to show you different options, explain the details, and support you through your decision without ever making you feel rushed. We’ll be sure to pass along your appreciation.
Thank you again for choosing us! We're here anytime you need assistance. 💛
Advisor in store was extremely helpful
20. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing customer service
Amazing customer service, Gordon was really helpful, explained the process and showed the range of options and hence we were finally able to place the order . Thank you so much.
27. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Umut was really great and helpful he…
Umut was really great and helpful he was very patient explained everything in great detail,
25. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.
The salesperson was quite good
22. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Umut was very attentive from the moment…
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable.
Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of attentive/helpful and relaxed. He allowed us plenty of time to shop around but was in the vicinity when we needed. When we explained what we wanted, he only showed us options directly suitable and did not attempt to divert our attention. He gave us alternatives but stuck to the brief.
He then supported on all questions asked and was clear and sure on all answers.
23. november 2025
Besvarelse fra Sofology - Croydon
Thank you for your feedback regarding your recent visit to Sofology Croydon. We're glad to hear about your positive experience with Umut, who provided a great balance of attentiveness and relaxation.
We take pride in our friendly service, and it’s wonderful that Umut understood your needs and offered suitable options without pressure. Your kind words will be shared with him and the team.
We're pleased you had a five-star experience and look forward to welcoming you back. If you have any questions or need assistance, please reach out.
Thank you again for your feedback.
Because Monica made everything very…
Because Monica made everything very easy and helpful
22. november 2025
Besvarelse fra Sofology - Croydon
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
My experience was great and I was…
My experience was great and I was helped very well by the team
22. november 2025
Besvarelse fra Sofology - Croydon
Thank you for sharing your experience at Sofology Croydon. We're glad to hear you had a great visit and that our team assisted you well. Your feedback is valuable, and we're pleased to have met your expectations. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon!
Gordon is the man!
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Croydon
Thank you so much for taking the time to leave us such a fantastic review!
I purchased a double power recliner…
I purchased a double power recliner which I received in September but now one of the recliner motors has failed after a couple of months use. To make matters worse I’m told it could be up to 13 weeks for a replacement to arrive and be fitted. After waiting 13 weeks for the sofa to be delivered originally I’m stating to wonder why I bought from them.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Sofology - Croydon
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Great experience!
We had a great sales rep his name is was Umut , very helpful with great knowledge in regards to style and design. There were lots of styles to choose from and great quality!
17. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Our assistant Abi
Our assistant Abi, at the Purley Way shop was helpful and informative. gave us space and time to browse then efficiently led us through the ordering process.
Thank you Abi
17. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you for your review. Another great review for Abi, we will make sure to pass this on! Have a nice day.
Gordon , what great guy
Gordon one of the sales man clinched it for us after shopping around.What gentleman so polite, wealth of information and not pushy. He gave us the information and the space and time to make our own decision.
24. oktober 2025
Besvarelse fra Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gordon. Have a great day 😊
Besvarelse fra Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very helpful and patient
Very helpful and patient. Monica was great help and told us everything we needed to know.
14. november 2025
Besvarelse fra Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.