Sofology - Brent CrossAnmeldelser 

Great service

Really poor sales experience in-store. Went in with the intention to purchase a chair I previously saw over the weekend, the sales advisor Sajjad was a real pain to deal with.

After repeatedly telling him that I was not interested in any of the upsell offers for insurance & care products he still persisted over and over insisting it wasn't upsell he was just 'advising me'.

It came to the point where I was about to sign the order document but wanted to read through the terms of sale at which point Saj is now rushing me. To which point, I reminded him I gave him his time to upsell and this was now my time to satisfy myself with the terms of sale before signing which prompted another rant from Saj about how it wasn't upsell.

That was my breaking point and signal to get up and leave. In the end I will look to order online as the consumer protections are far better purchasing online and with cowboys like Saj just have the feeling that if there was some sort of issue there would be no goodwill.

Hopefully the actual purchase will be fine, but we'll see in 15 weeks time!

Helpful staff, good range and display of sofa’s offering great value

customer service at the store was excellent

My husband and I went into Sofology Brent Cross just to have a look, but were assisted by a very helpful gentleman called Philip. He took the time to show us around and walk us through lots of different sofa options, really listening to what we wanted. He was incredibly patient, funny, and made the whole experience enjoyable and stress-free. Thanks to his help, we found the perfect sofa and ended up putting a deposit down the same day. Very good service from Philip – highly recommend!

Advisor was very knowledgeable and spend a lot of time on demonstration on advice us on a battery pack to support the sal.

Raza was amazing with us. Took us through all of the options and gave us his honest thoughts with any questions we had. We didn't feel rushed or pressured in any way.

The sales person as very professional and respectful parson

Raza guided us very well and showed us all our options based on the size of our room and style required. Very professional service and just waiting for delivery now!

Bought my first sofa set from these guys which lasted me 10 years. Still in good condition to be fair. Decided to try them again and bought my new Chesterfield from these guys.

We were greeted at the store by a sales executive Mr Philip who showed us the sofas we were looking to buy. While we were waiting to speak with him again, another person Mr Raza came in and asked us what we are looking for. We told him we had spoken with Philip already. He said its ok and that he can also help us out. So we told him we made a decision and he started on the paperwork. Later Philip came and said he was already speaking with us and was dismissed by Raza saying that’s fine I can can take it from here. We also found him a bit pushy n frankly would have preferred dealing with Philip. We didn’t want to make things awkward and finished the process and thanked Philip on our way out. Philip seemed quite upset about the whole deal which was understandable and he actually apologised to us for having had to witness this. As a customer it doesn’t look good to get involved in staff disputes. Otherwise would have given 5 stars.

Very good , help full

Safi helped a lot

I managed to purchase the sofa set with the professional service of Jimmy. He certainly fixed it for me. It seemed so smooth.

Mr Raza was so kind and friendly with us and offered the best advice

Mariana was helpful and detailed in explaining the sofa construction. she took us through the whole process and reassured we were making the right decision.

Excellent customer service, Mr Sasan helped us and guide us to the best choice and purchase.

Left to browse but loads of useful advice and tips from our salesman Raza even pointing out the choice of leg finish which we wouldn’t have noticed until he pointed it out to us excellent customer service thank you!

The experience in the shop was good but the aftercare is non-existent. Sofa and armchair were delivered on 15th December with some minor scratches and a loose leg, ill fitting £38 'sofaglide' foot caps which have already fallen off at the front. Contacted Sofology the same day via their site, still waiting to hear back almost a month later. Tried calling customer service but no answer after 30 min on hold. Since they do not answer the phone, do not call back and do not want to sort it out over email, I am at a loss as to how to get support with this substandard product.

The lady who served us was very helpful and a really nice person.