I had the best experience with their customer service - Maria - and she put my mind at ease when my parcel went missing. She stayed in constant communication with me, and was fast and kind in her resp... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After taking the Luis Striped shirt to my local dry cleaners the deterioration of the piece is very bad. The buttons all popped out and the material around the next has become extremely hard like c... Se mere
Virksomheden har svaret
I ordered a beautiful dress on the 1st of November and realised that I had ordered in wrong size. I replied to the confirmation email that I received from Sister Jane and they immediately replied back... Se mere
Virksomheden har svaret
Obožavam proizvode Sister Jane. Pogotovo haljine. Sviđa mi se njihova originalnost sa dozom vintage energije :-) Dostava je uglavnom vrlo brza iako skupa za EU. Trudim se izabrati svoju veličini... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sister Jane is a London-based fashion brand, creating unique, vintage-inspired designs. Never the quiet one, we combine whimsical eccentricity with a distinctive style signature. Pieces emphasise unique, unexpected details that are colourful, fresh, and trend-led, while carrying a retro nod.
Kontaktoplysninger
London, Storbritannien
- hello@sisterjane.com
- www.sisterjane.com
4,5
Fremragende
710 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service from Maria.
Great customer service from Maria.
12. november 2026
Uopfordret anmeldelse
Thank you 5 star as usual.
12. november 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Shirin,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Great customer service
Great customer service, so so friendly and helpful. Beautiful dresses.
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi BM,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Excellent customer service from Anna
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Caroline,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Great customer service provided by Anna
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Siobhan,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
I ordered a beautiful dress on the 1st…
I ordered a beautiful dress on the 1st of November and realised that I had ordered in wrong size. I replied to the confirmation email that I received from Sister Jane and they immediately replied back. Unfortunately they didn't have the size I required and they immediately refunded my account. Thank you Sister Jane.
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Catherine,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
It's nice for the service.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi xinyi,
Thank you for the nice review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
The best customer service!
I had the best experience with their customer service - Maria - and she put my mind at ease when my parcel went missing. She stayed in constant communication with me, and was fast and kind in her responses. It was so reassuring and has made me love the brand even more!
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Lilly,
Thank you for the thoughtful review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Bad Quality
After taking the Luis Striped shirt to my local dry cleaners the deterioration of the piece is very bad. The buttons all popped out and the material around the next has become extremely hard like cardboard and has started to split. Overall a badly made jacket. I have also noticed from my other orders that items can have an unfinished quality to them with loose threads and messy hems.
ADDED - the order number for the shirt was S-140956
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi scott,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience, and we’d like to get to the bottom of it.
After investigating, we haven’t been able to match the Luis Striped Shirt (Luis Striped Lightweight Jacket) to an order that has been delivered to you. The only order we could find containing this item was placed on 24/10/2026 and hasn’t yet been dispatched, or delivered. Is it possible the item was purchased from another retailer?
If you are able to contact our customer service team for any issue you have experienced with an item you purchased from us, we are happy to assist to resolve it.
We take great pride in the quality of our designs, and we truly appreciate your feedback, as it helps us continue to improve both our products and our service. We want our customers to enjoy their pieces for years to come.
Kind regards,
SJ x
Great products and Great Customer…
Great products and Great Customer Service!! Maria was incredibly resolutive and kind, it was an absolute pleasure.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Anna,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Instanttttt delivery after my urgent…
Instanttttt delivery after my urgent request, amazing!
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Yichun,
Thank you for the kind review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
I’m such a huge fan of SJ and not just…
I’m such a huge fan of SJ and not just because they have amazing clothes but they have an even more amazing team working behind the scenes! Anytime I’ve reached out to the customer service staff with a question, they not only get back to me quickly but also with comprehensive answers that help me decide what to buy. I’m one of those shoppers that will not go back to a store no matter how nice their stuff is if I don’t feel like they value their customers. That’s never happened with me at SJ and I know it never will. Each person that I’ve ever spoken to has been lovely, patient, and so professional. I’d like to say a special thank you to Maria as well for being absolutely wonderful and for helping me with my latest purchase. 💜
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Gigi,
Thank you for the gorgeous review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Super fast service
I’m always asking questions as I try to work out what to buy for a wedding. Super fast customer service.
11. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Megan,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Outstanding customer service
Absolutely love my dress and the customer experience was amazing. They went above and beyond to help me. Couldn't recommend them more
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi ERIN,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Diabolical customer service without any…
Diabolical customer service without any care for their customers
I bought two dresses from Sister Jane for the first time in February 2024, I was pregnant at the time so ordered bigger sizes than my usual 10. Unfortunately, my waters broke spontaneously and I had to be rushed into hospital, where I lost my baby. As a result, I missed the cut off date for their 14 day return period. Despite outlining what had happened to Sister Jane, they would not make any exceptions to their rigid 14 day returns policy. They would not consider a refund, or even a credit note, and instead offered me 10% off my next purchase. Safe to say I have not taken them up on this measly, insulting offer and I will never contemplate shopping there ever again.
Fortunately, I have just managed to sell the second dress on Vinted, which reminded me of what a terrible experience I had with this awful company.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Zena,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the circumstances you experienced at the time of your order, and we extend our sincere condolences for your loss.
We understand that, in such deeply difficult circumstances, returning an order within our usual timeframe may not have been possible. We’re sorry that you felt our response did not reflect the care and understanding you needed at the time.
Our returns policy is in place to ensure consistency and fairness for all of our customers, although we do appreciate that there are circumstances where these timeframes can be difficult to meet. This is why we always encourage our customers to reach out to us within the return period if they are facing any issues or delays so that we can assist accordingly where possible.
We appreciate your feedback, and we will take it into consideration as we continue to review how we handle exceptional circumstances and support our customers.
Kind regards,
SJ x
Excellent customer service…
I placed an order and needed a piece within a few days due to travel. They made sure my order went out right away and I was able to pack my outfit for my trip. Can’t wait to wear it!!!! Thank you!
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Amanda,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Oh my lord
Oh my lord, girlies do not order a dress from here. Luckily I was with friends when my order arrived for our friends' wedding so we could laugh off how terrible the quality of the dress was together. I was absolutely rinsed; the material in the image looked completely different to the Temu Midsummer Night's Dream costume I received in the post. Lord knows I deserve a refund, but lets see. Christ.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Juliet,
Thank you for taking the time to share your feedback and experience. We’re truly sorry to hear that the dress you received did not meet your expectations.
We always aim to ensure that our garments reflect the quality and appearance shown on our website, so we’re sorry to hear that you felt there was such a difference between the images and the item you received.
We can see that you have been in touch with our team regarding a return, and our team has guided you through the return process to help resolve the matter.
While we have sold this item extensively and we have not received similar feedback from customers who purchased this dress before, we genuinely appreciate you bringing this to our attention, as feedback like this helps us continue to review and improve both our products and our customer experience.
Kind regards,
SJ x
Excellent customer service received
Excellent customer service received, I ordered the wrong size and realised as soon as I’d paid. I emailed straight away and received a response as soon as office hours opened the following day.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Emma,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Le service a ete tres réactif
Le service a ete tres réactif!
Parfait, j'adore leur marque
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Helene,
Thank you for the kind review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
What a fabulous collection ...the items…
What a fabulous collection ...the items I chose I needed to return for sizing but Jodie could not have been more helpful ...I will definately be buying again ...maybe the fab Chanel type tweed Jacket ...
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Sister Jane
Hi Deborah,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.