Radley London Anmeldelser 

Great loved the items ordered.cant believe closing.our family favourite of ours for years .shame to see it going.was easy to order .fast delivery.

Bag had an issue and reached out to Radley unsuccessfully. Never got a response. I knew the online shop was closing down but for the price I expected better service. I did contact them a few months before officially closing but still no response. Very poor experience.

My husband bought me the Rathbone AW25 for my birthday in May for me to use for work. By August the strap had snapped and made it unusable. My husband has tried contacting customer support as a bag at almost £200 should last longer than 3 months. No response on emails or the WhatsApp number.
I have had Radley bags and luggage for nearly 20 years, but if this is now the level of quality and service, I won’t be buying one again.

Great Quality product bought at sale price.
Delivery as stayed

Loved the brand
Usually shop in store.

I bought a bangle online, it's faulty and they told me to contact their 3rd party who deals with their jewellery. At first I thought this was odd since my contract with Radley directly. I was right because the 3rd party referred me back to Radley, who then ignored me after I sent 2 more emails.
I am now going through this dispute with my credit card!

Always good products and good comms and delivery

I hate to say it, but to be real the free shipping offer didn't apply at checkout like it claimed which left me chasing them for weeks! Would think twice before using again!

I’ve always had great service from Radley, it’s sad to see the fold.

I returned the bag to Radley the same day I received it ask the colour was not as shown on the website. Despite their claim they reimburse your credit card up to 10 days of return, I have not had mine and it is now 14 working days since it was posted. I have emailed the company and sent them proof of posting, but am now getting no replies. As they have been taken over by another copy I feel they are hanging onto my money.

Just sharing my experience, you know customer service just kept looping me through a chatbot which wasted a good 20 minutes of my time. Would think twice before using again.

Beautiful handbags at exceptional prices. Packed well and received quickly.

Love radley. Always have from when I was younger. Quality has always been amazing and their products always last. So sad it’s closing

Hi I would like to return 2orders which are with in 14 day refund policy
Radley is not replying from
Any platform,phone or email
Items are quite expensive so I don’t want to post and not getting any money back
My several parcels got returned but I didn’t get any refund .Radley customer service please advise thanks

Excellent quality throughout. The bag is beautifully made with premium materials, and the packaging and presentation really reflect the high standards of the brand. My wife has been buying Radley products for years, and their quality has always been consistently outstanding.

Third review on customer service
Serious Complaint

Order No: 14010304511
Placed on 27/7 with a total cost of £97:47
1) Sloane Mews cross body snow bag delivered and £47:97 paid
2) Percy Grove medium cherrywood bag £49:50 NOT received and subsequent email from Radley stated ‘ not in stock, you will NOT be charged’

Order No; 14010324593
Placed on 8/8 £44:55 paid
Percy Grove Medium Mouse bag

Complaint:
Can you explain why there is now a pending charge of a further £47:97 appearing on my account today?

Urgent response required

Beautiful bag and very quick delivery, I got it as a gift for my mum and she loved it . Will be ordering again 😊