
Besvarelse fra Pole Junkie
Hi Anne,
Thanks for taking the time to provide feedback to us.
We have checked your order details and we are really sorry to hear about your experience and that the kneepads weren’t the right fit. We completely understand how disappointing that must have been.
As part of our returns policy, we’re unable to accept items back once they’ve been worn, even briefly, as we need to ensure the highest standards of hygiene and safety for all customers. We know this can feel frustrating, and we’re always looking at ways to make our sizing guidance as clear as possible to help avoid situations like this.
We truly appreciate your feedback. It helps us improve both our communication and service. If you ever shop with us again, please don’t hesitate to reach out to our team before placing your order—we’ll be more than happy to help with sizing advice to make sure you get the perfect fit. <3
Best wishes,
Team PJ x







