Outcast Clothing Anmeldelser 

Ordered over 300$ in clothes and received complete wrong order for my vacation. No customer service line just an email that barely responds. Expensive clothes that i’m not gonna be able to wear for my vacation. Will not shop again

Love u kween Hoda. Tysm for replying so quick and being a helpful icon

Fast and helpful assistance from customer service!

I had a in issue with a product and emailed regarding the matter the team were quick to help and happy with service

J'ai fais ma commande le 27 Octobre. Il est écrit qu'il faut compter 1 a 3 jours pour que la commande soit préparée et au bout d'une semaine, la commande n'est même pas envoyée !
J'ai pris la livraison express mais cela n'a servi a rien vu qu'ils ne sont même pas capables de vous préparer le colis !
J'essaie de contacter les service client mais ils ne font absolument rien pour m'aider. Je regrette d'avoir commander chez eux !

They replied very fast to both my emails and gave me two different resolutions to solve the issue. They were very kind and helpful, shoutout to Sarah.

I’ve always had a great experience with Outcast, but this time around my package got lost in transit. I contacted customer service through their website and they responded that same night resolving the whole situation! They were so kind and amazing, I highly recommend!

This company is so dodgy, poor quality of goods for price you pay and do not offer refunds. Maybe they should have their returns policy attached or pinned as a priority when ordering items rather than hidden away because it’s absolutely tacky products and quality of goods. And you get no positive correspondence what so ever, all you get told is store credit available and no refund possible which is disgustingly appalling!!!!

The best customer service!!! I accidentally ordered the wrong size and I emailed them before the item was shipped and they responded right away!!! Thank you Susan!

Amanda was very helpful and answered my questions!

They were super sweet really overall great customer service and they actually reply fast when you email !! even tho i got the wrong size that was on me lol the dress material and in general looked so good in person recommend buying here again

Very helpful!!!

Never buy from this brand, firstly they do not provide a refund for any order, they will give you store credit option only, secondly even that they do not provide, i have been trying to contact their support team for my refund/store credit since it has been over 15 days since they picked up the return, i have received absolutely zero response from their team, i haven’t been given any updates on my refund and they have just ignored all my complaints and calls. The quality they give you is so so poor for the price you’re paying. Absolutely disgusting service and quality. Never ordering from here again.
UPDATE: they gave a store credit after dodging me for days only when i said i would contact my bank and get a pay back credited, after they gave me a store credit, i ordered a top and its been over 16 days i have received no updates on it, such a disappointing and awful experience yet again.

This is like worest outcasts the sell very cheap clothes and no response for call no refund the amount which i payed 3869 please don't by from this scam vibsit s

Customer care is pathetic. Non cooperative. No clarity. Not reachable most of the times

Staff are always so friendly and very quick to reply via email. Never had an issue before

I basically ordered a dress in the month of july around end of july and August end was my birthday month. I have been waiting over a month for them to ship it.
I was patient.
Then they kept saying that the so called piece which they kept advertising was having some tailoring making issue. And I kept seeing the ads the whatsapp messages that kept prompting me to buy that dress. One month passed by tried whatsapp support they kept delaying tried their instagram DMS they answered kept telling me that the dress will be delayed I still waited every week they'd tell me they'd ship next week it's been oved two months I was patient with them so I call the support line and the lady on the line just tells me that I HAVE OPTED FOR A REFUND.. like!? This is the first time I'm speaking to them and she's like no refund was initiated I was like I want the dress I don't mind waiting but they went on saying you can take a refund we can't fulfill this order. Now when I'm finally asking for a refund in the third month.
They are like refund was initiated but technical issues it's not happening give us your BANK DETAILS.
I gave them my BANK DETAILS.
STILLLL NO RESPONSE!
Actually disappointing. And what's worse is that the SAME DRESS THEY MENTIONED "THEY CAN'T FULFILL ORDERS FOR" is being advertised as a recommended dress keeps coming on my feed. Absolute ragebait! Absolutely disappointing.

Quality of clothing matches with what you’re paying. I recently had an issue with a final sale item that they made an exception & allowed me to return so I really appreciated that! Love shopping here for special events & vacations!

I had a really positive experience with Outcast! 🩷

I recently had to return a top because I had ordered the wrong size, and the whole return process was handled very smoothly. The Customer Care Team was kind, helpful and always available to answer my questions and keep me updated.

A special thank you to Amanda, who was particularly lovely and helpful throughout the process! 🥰

My return was successfully processed and I received my store credit, which I’ve already used to repurchase the same top in a larger size!

I’m really happy with the service I received and with how everything was handled from start to finish. I’ll definitely be shopping with Outcast again! 💕✨

Haven’t ordered yet, but the customer service is super nice and replies so quick!