Ottolenghi Anmeldelser 

Disrespectful for the Bicester restaurant not to observe a 2 minute silence at 11am on 11th November.

The Sour Cherry and Custard Panettone and the Almond Croissant Granola are absolutely wonderful. The Panettone is so fresh you really must try it!

Ordered some lovely bits from them from their Christmas websites but two of their hampers are so overpriced on analysing the contents and checking with their on line prices , I regret purchasing them. Hampers are supposed to be a great gift experience and they seem to have charged a ridiculous price for the naff white gift box as that's the only thing I can come up with.

We used Ottolenghi catering for our daughter’s wedding last weekend. I have given 1 star for turning up and 1 star for smartly presented staff. The canapés were ok except for the meat one. The beef was leathery even though in canapé sized pieces. The main meal was family style. The food arrived in dribs and drabs, often without serving utensils. One part of the table would be given food and the rest of the table would be waiting 15/20 minutes for anything to arrive. The food didn’t arrive in courses. It arrived one dish at a time with large gaps between. One salad dish would arrive and then 15 minutes later another. The salads were very cold so completely tasteless. The seared broccoli was a real low point; large chunks, stone cold, tasteless and hard as rock. I like my vegetables al dente but these were just really badly prepared. The main courses arrived after another delay and again in dribs and drabs. Some of the main courses dishes were barely warm. By this time, evening guests were arriving, the band was itching to get started being mindful that they wanted to finish by midnight and guests were giving up any hope of a dessert. The dessert was a pre-portioned tiramisu so I have no idea why we waited about 20 minutes to half an hour for it. This was probably the most important day for us since our own wedding and Ottolenghi catering was a total disaster; poorly prepared, poorly served and totally disorganised. This was only a small wedding (100 guests) so should have been an easy gig for a professional catering company. I would caution against using Ottolenghi for a toddler’s tea party, let alone a wedding or other important event. Value for money is of secondary importance when it comes to a wedding, it just needs to be right. Ottolenghi catering provides poorly prepared food in a chaotic and disorganised manner. Don’t waste your money on it.

Ottolenghi Red Wine is, without question, the worst wine I've ever tasted. It has no body, no character, and almost no flavor. It's thin, bland, and completely forgettable. For the price, I expected something enjoyable, but this was a huge disappointment from the first sip to the last. I wouldn't recommend it to anyone and won't be buying it again.

It started ok . My wife was getting the odd Ottolenghi recipe via Substack, but it rapidly went downhill being drowned by other cooks and recipes from Substack that we weren't interested in. Then in December last year we were billed, without our permission, 105$A by Ottolenghi.
We believe it was very poor value since we got only half a dozen recipes after initially paying 35$A to start.
Over the last 6 months we've tried to get a refund but always getting nowhere , just buck passing. All links to cancel and get a refund didn't respond.
They said because our subscription was cancelled (which we did to get the refund by their instructions) we're still waiting.
They (Substack) said it was Ottolenghi's fault, then Ottolenghi said it was Substack issues . All the time being handled and emailed again and again by an AI agent. We could not speak to a human to resolve this even after trying their email and demanding to speak to one.
So beware of this scamming platform Substack and Ottolenghi and their AI platform.
They just hope you tire of trying to get a resolution. Yes, we have the receipt and transaction details but they both just ignore any responsibility.

Had incredible customer service from a lovely employee named Virag. They went far and above to make sure my order delivered to California was expertly cared for and delivered safely. Bravo to Virag!

We had an amazing experience yesterday at Ottolenghi Bicester Village. The food was fabulous, and our waiter couldn’t have been more hospitable or helpful. A definite 5/5 experience.

I love the Deli on Pavillion Road, all the staff are so lovely, the food is divine and they do the best hot chocolate in town!

When we walked in , very polite staff. They welcomed us in and took us to the table . We ordered our food and drinks came in less than 3 minutes . Our food came in less than 10 minutes. It was my nephew’s birthday yesterday and Oskaras gave us a free slice of cake which was amazing . Toilets very clean . Would recommend to come . Thank you very much Oskaras who gave us all the foods , drinks and the cake you was amazing !

As we walked in we were greeted by Irini. She was very friendly, polite and accommodating, A great front of house. The food was excellent. Absolutely will be returning.

This is an awful customer experience due to poor communication when orders are incomplete. The packaging & delivery is poor - with no support from customer service, no consistent email correspondence and a clear disregard for the customer. Not what I would expect from this brand. Poor quality asdurance from a Top Chef who is making a lot of money at the expense of others.

Shop not busy on a Saturday lunchtime in December in Hampstead. Felt rushed to order. Bought a small piece of salmon for £10. It was dry and without flavour. Obviously poor quality too. 3 cookies for £10. Over salted and sweet. Definitely overpriced and relying on name. Better food to take away in Greggs

what a shame!
Yotam is one of my go to chefs for recipes. I have always thought of him as being a man of principal. Unfortunately this is not reflected in his online shop administration staff. I ordered a Christmas hamper and was definitely not offered any choice of delivery date. I have now received a hamper, which was a present for my granddaughter, containing foods best before the end of November. My complaint resulted in me being called a liar and the suggestion that I give the £120 hamper to someone as an early Christmas present. Merry Christmas, Ottolenghi!

Overpriced and quality is better elsewhere

I had lunch with 2 visitors from Australia on Sunday 8 June in the Spitalfields branch. I have been there a few times over the years and each time I go, the prices increase and the quality of the food decreases but my visitors were keen to go there. I suggest that you don’t order the green bean salad or the broccoli salad - both were tasteless so we didn’t eat them. Minor comment but important - the knives are very blunt and not suitable for cutting some of the food so we had to ask for steak knives. We complained (sweetly) to two of the staff about the green bean salad and the broccoli salad. They listened, made some vague excuses and said they’d pass our comments to the kitchen. Given the fact that all 3 in our group didn’t eat those salads, we thought the least the restaurant could have done was offer us a free dessert but no discount or complimentary drink or dessert was offered. The food and drinks are overpriced and I doubt I will be returning as it was very disappointing.

Ottolenghi Isslington. 2.06.25

Lazy lunch for 5, 21/2 hrs of Fab food, Fab service and a very laid back but professional atmosphere.

All members of the party (two just arrived from Oz) said how much they enjoyed the experience.

Unlike some other reviews, the portion size was more than adequate, the service attentive yet not invasive. Help with the menu, advice re some of the items, all in all a positive experience, we will be back.

My second order from the Ottolenghi website, and as before I’m quite happy with my goods. I bought some cookies for my partner who has a very sweet tooth: tahini and sesame seed, passion fruit, and pistachio and white chocolate. Delicious and so wonderfully light and crumbly! However I would like to see bakery items of this quality packaged more suitably than nasty single-use plastic bags/container. It really isn’t appropriate these days, high profile companies and well-known chefs etc should be taking the lead in actively choosing more sustainable and environmentally friendly packaging. It’s difficult to understand a complaint which will make the effort to use recycled/recycleable padding in the shipping boxes yet still use cheap plastic for the good themselves. PLEASE take this on board as the constructive feedback it is intended as. Those of us who live very rurally don’t have access to plastic recycling facilities. I have removed one star solely for this issue. As for the ordering/delivery experience, absolutely cannot fault this at all, ordered Monday (Bank Holiday), arrived Wednesday afternoon, fully traceable straight from my Apple Pay app. The tote bag I ordered is extremely good quality, a very decent size, heavy duty and well-made. I’m looking forward to my next order.

Twice I've been to he Hampstead Branch and both times the staff have been appalling.
This time the scone my Husband chose was not good and the portion of cream was non-existent
Never again.

Very disappointed.Was looking forward to Mother’s Day lunch at Ottolenghi in Richmond .The menu was very limited.Only cold chicken which was very dry, salmon or a vegetarian option with very basic salads.All four of us were very disappointed as previously looking at the menu it did mention other dishes like a lamb dish .All the dishes were cold !!
So in all honesty it was not the best choice for a Mothers day lunch
The bill was just short of £200 with one bottle of wine and 2 beers.
I know that they are new but this is the makings of a renowned chef who I have followed and whose recipes I have cooked at home.I have been told that my Ottolenghi recipes have been amazing .
How have they got this so wrong .