Napiers the Herbalists Anmeldelser 

Besvarelse fra Napiers the Herbalists

For 18 timer siden

Hi Mihaly,

Thank you for taking the time to leave a review. It is lovely to hear that you like our products and appreciate their quality.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 2 dage siden

Hi Michael,

Thank you for taking the time to write. I'm glad the replies came quickly and that your delivery arrived without any trouble. We hope you enjoy your order.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 2 dage siden

Hi Alexandra,

Thank you so much for the kind words and for recommending us. It's lovely to hear you were happy with both the service and the product. We hope to see you again soon.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 1 dag siden

Hi Kate,

Thank you for the kind words about the oil and moisturiser, and for flagging the catnip mice. It's useful to hear, especially from someone who has bought them for years.

We'd love to go back to the old recipe, but the lady in the Hebrides who made them for us has retired. The old ones were also made with a thinner material, which may well have made them more stimulating for cats. We're sorry the new ones haven't had the same effect on yours.

All the best,
Arjun
Napiers Customer Service Team

Besvarelse fra Napiers the Herbalists

For 2 dage siden

Hi Rebecca,

Thanks for your review. I'm pleased the delivery reached you quickly and was well packaged, and even more so that the product is soothing for your eyes. Take care of yourself.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 2 dage siden

Hi Penny,

Thank you for leaving a review. It's good to know the website was easy to use and that your order turned up so quickly. We appreciate you choosing Napiers.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 3 dage siden

Hi Pushpa,

Thank you for taking the time to write this. I'm really glad your medication reached you within 24 hours, and that our team member tracked down the order after the PayPal hiccup. I'll pass your kind words on to her.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 4 dage siden

Hi Mal,

Thank you for your patience, and sorry again for the wait. We've now had an update from DPD and can see what's happened.

Your parcel went out for delivery on 5th and 6th November, but on both days they couldn't reach you and the delivery wasn't completed. A return to sender request was then logged on 9th November, though it shows as back on the vehicle for delivery this morning, 10th November.

Please keep an eye out for it today. If it doesn't arrive, or you'd like us to arrange a fresh delivery or a refund, just get in touch at advice@napiers.net with your order number and we'll sort it out straight away. We will try to call you in the meantime.

All the best,
Arjun
Napiers Customer Service Team

Besvarelse fra Napiers the Herbalists

For 3 dage siden

Hi there,

Thanks for letting us know. It's lovely to hear your short call with one of our herbalists was useful and that ordering was simple afterwards. I hope the recommendations serve you well.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 3 dage siden

Hi there,

Thank you for the review. I'm so pleased the video consultation with our practitioner was informative, and that you're already feeling more like yourself after following her advice. Do get in touch if you'd like any further guidance.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi Teresa,

Thank you for taking the time to leave a review. It's lovely to hear the product lived up to expectations and that it arrived well packaged and on time. We really appreciate the recommendation too.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi Torild,

Thank you for your review, and I'm glad ordering was easy and your parcel reached you quickly. I completely understand your point about the cost of sending abroad. International postage is something we keep looking at, and I've passed your comments on to the team.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi Kezzabelle,

Thank you so much for this. It means a lot that you see us as ethical and that you often recommend us to your friends. Word of mouth like that really helps a small business like ours, so we're very grateful.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi Daniel,

Thanks for leaving a review. I'm sorry your order took longer to arrive than you expected, and I've passed that on to our team so we can look into it. I'm pleased you're happy with the product itself.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi John,

Thank you for the kind words. Good to hear ordering was easy and everything arrived promptly.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 6 dage siden

Hi Janice,

Thank you for your review. I'm glad ordering was straightforward and your delivery came quickly. You're right about the glass bottles, we use them because they help protect our supplements and are kinder to the planet than plastic. I hope you get on well with them.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

For 7 dage siden

Hi Ms Hall,

Thank you for your kind words. We're so glad our team made you feel welcome. Hope to see you again soon.

Warm wishes,
Arjun
Napiers Customer Service

Besvarelse fra Napiers the Herbalists

6. nov. 2026

Hi John,

Thank you for taking the time to leave a review. We're so pleased to hear you found the product superb.

Warm wishes,
Arjun
Napiers Customer Service