Well made - So comfortable, my son loved his new boots. Love the sheep’s wool lining. Will be repurchasing
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Se, hvad kunderne siger
Muddy Puddles have such great quality items and I appreciate their thoughtful packaging. Made a few purchases recently as getting real value for money with a sale on top I’ve been kitting out my kids... Se mere
Virksomheden har svaret
My outdoorsy Australian grandchildren are the envy of other mums who constantly want to know where their muddy puddle suits are from. I’ve just delivered the next age range for our older grandson and... Se mere
Virksomheden har svaret
Love these wellies! I tried SO many other brands which just did not fit my daughter's feet before finally finding these. Clearly amazing quality, they're a great fit, definitely comfortable & she's wo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Muddy Puddles Ltd.
Skrevet af virksomheden
At Muddy Puddles, we believe there’s no such thing as bad weather—just the wrong kit! That’s why we’ve spent over 25 years creating planet-friendly, high-performance outdoor clothing for children aged 0 to 12 years. From rainy walks to snowy adventures, our gear is made to keep little explorers warm, dry, and comfortable, whatever the forecast.Our thoughtfully designed range includes durable wellies, cosy waterproof coats and jackets, versatile puddle suits, and insulated snow suits—perfect for all-weather fun. Each piece is rigorously tested by real families to ensure it meets our high standards of quality, comfort, and practicality.
We’re passionate about protecting the planet as much as we are about encouraging outdoor play. That’s why we use sustainable materials, such as recycled fabrics and biodegradable packaging, to create products that are kinder to the environment without compromising on performance.
Whether it’s jumping in puddles, scaling snowy slopes, or tackling muddy trails, Muddy Puddles is here to help your little ones embrace every adventure. Join our mission to inspire a love for the great outdoors and keep kids warm, dry, and ready for anything—rain or shine.
Let’s make memories, not footprints!
ONE YEAR QUALITY GUARANTEE
Free replacement on any item that didn't meet your expectations
We take a great deal of pride in the quality of our products and offer our customers a one-year quality guarantee on all Muddy Puddles branded items.If for some reason we have failed to meet your quality expectations, we will exchange your item or give you a credit equal to the value of your original purchase. However, if your dog eats it, a sibling uses it to create a modern art masterpiece, or your Muddy Puddler rips their jacket on a fence, we are afraid that doesn’t count.
We offer this guarantee in good faith, so we do reserve the right to review quality return requests on a case by case basis.
Kontaktoplysninger
Storbritannien
- customerservices@muddypuddles.com
- www.muddypuddles.com
Eco-friendly children's outdoor clothing
4,4
Fremragende
313 anmeldelser
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As always wonderful quality and quick…
As always wonderful quality and quick delivery
26. oktober 2026
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your lovely review and for choosing Muddy Puddles again! We're delighted to hear you're happy with the quality and that your order arrived quickly. We really appreciate your continued support!
Excellent quality!
Well made -
So comfortable, my son loved his new boots.
Love the sheep’s wool lining. Will be repurchasing
26. oktober 2026
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your lovely review! We're so happy to hear your son loves his new boots and finds them so comfortable. It's wonderful to know you're pleased with the quality and cosy wool lining too. We really appreciate your support and look forward to welcoming you back!
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your lovely review! We're delighted to hear you're happy with your boots and finding them so comfy and warm. It's especially lovely to know you feel they're worth the money. Wishing your little one lots of happy adventures in them!
Brand-new but came with a tear that caused leaks
We bought "Puddlestomper Wellies Lilac Floral" wellies from Muddy Puddles for our daughter to use for a school trip that required her to step into a brook. We specifically chose the more expensive Muddy Puddles wellies because we were hoping for better quality. However, her brand-new right boot had a hole in it, which we couldn't see before sending her to school. This meant she had extremely cold water full her boot once the school activity began, and it became a thermal safety issue that caused pain, since the kids had to walk some distance to return to school. It was definitely a hole - we discovered it later when we looked closely - but now she has used the boots so we can't return them. Talk about frustration and disappointment. Edited: updated to add that the company reached out to say they offer a warranty policy. They also gave me a refund.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for your review. We're so sorry to hear about your daughter's experience, especially as the water was so cold. This certainly isn't the quality we expect from our wellies, and we completely understand your disappointment.
We'd also like to reassure you that all Muddy Puddles products come with a one-year quality guarantee, so even if an item has been worn, you can absolutely get in touch with us if you believe it is faulty. We would never expect you to simply accept a faulty product because it has been used.
Our customer service team will be in touch with you directly now to put things right. We're very sorry again and hope we can restore your confidence in Muddy Puddles.
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your lovely review! We’re really pleased you found our website easy to use and that your order arrived so quickly. 😊
The Muddy Puddles Team
Amazing Quality
Beautiful patterns, prints and amazing quality! My boys love their warm wet suits and winter boots. Would you consider making them for adults as well? 🤭
24. september 2026
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for the lovely review! 💛 We’re so happy to hear your boys are loving their puddle suits and winter boots, and the adult versions are definitely something we get asked about a lot! 🤭 Never say never… ☺️
The Muddy Puddles Team
Whistl
Silly, inexperienced 'customer service'. Awful. Sneaky and low low behaviour. Only remove comments. Not going to work.
3. september 2026
Besvarelse fra Muddy Puddles Ltd.
Thank you for your review. We are aware of the concerns that have been raised by some residents in relation to Whistl’s operation at Astley Business Park, and we sincerely hope that a resolution can be found for everyone affected.
We just wanted to clarify the position as it relates to Muddy Puddles. Muddy Puddles has never been based at, or operated from, the Whistl mail and parcel depot at Astley Business Park.
We are a small, family-owned business of nine people, and our stock and fulfilment operation is based in Wrangaton, Devon.
We originally partnered with an independent fulfilment company called Clientbase Fulfilment in Paignton, Devon, in 2015. Whistl acquired Clientbase in 2020, and we continued working with the same team at the same location until June 2026, when our fulfilment operation moved to Whistl’s Wrangaton site, also in Devon. From Wrangaton, our parcels are collected by Royal Mail and DPD and routed through their respective networks. The Astley Business Park site is a Whistl mail and parcel hub and is not part of either the Royal Mail or DPD network, so our parcels do not pass through the Astley site.
We fully recognise how sensitive this situation is for residents living near the Astley Business Park, and we are monitoring developments closely.
We would just emphasise that Muddy Puddles itself has no involvement with the Whistl mail and parcel hub at Astley Business Park or its operation.
Best wishes,
The Muddy Puddles team
Muddy Puddles uses Whistl
Muddy Puddles uses Whistl for their distribution. That’s not clear on their website. They seem to want to hide it from their customers. Whistl has a "Super Hub" at Astley Business Park which has turned into a daily nightmare for local Tyldesley and Astley residents. The massive 24/7 warehouse operation has choked narrow local roads with heavy goods vehicles, filling the suburban air with diesel pollution and shattering nighttime peace with constant air brakes and reversing bleepers. While the community bears the brunt of this heavy industrial disruption, Muddy Puddles continues to use Whistl for its children's outdoor clothing distribution. They’re shameless in their continued use of Whislt, especially when the brand markets itself on eco-friendly values and ethics. They know about the disruption being caused by Whistl, yet continue to partner with them. It’s a massive breach of trust for their shoppers.
I’ve tried telephoning Muddy Puddles but they’re not answering the phone and not replying to emails.
BEWARE
- Muddy Puddles removes reviews -
- Removal attempt 1
Like with others, Muddy Puddles has reported my previous reviews. They first queried my identity and authenticity of my experience. Trust Pilot reviewed documentation which included ID, emails and call recordings. Trust Pilot checked this documentation and verified my review was authentic.
- Removal attempt 2
This didn’t stop Muddy Puddles, who then reported my review again. They have claimed “defamation”. I provided evidence to Trust Pilot and they determined that it's not defamatory. Therefore, they put my review back online.
Muddy Puddles posted a public reply to my review stating “The Astley Business Park site is a Whistl mail and parcel hub and is not part of either the Royal Mail or DPD network”. I responded by updating my review with a social media handle showing a video of a Royal Mail vehicle making excessive noise at the Whistl Astley warehouse site. Noise so excessive it’s walking up children trying to sleep in their beds.
- Removal attempt 3
That didn’t stop Muddy Puddle through, this time they “flagged for containing harmful or illegal content”. Trust Pilot disagreed and allowed my review to remain online. I am disappointed, this is awful practice for a company that should welcome genuine feedback.
Muddy Piddles must be furious.
- Removal attempt 4
They finally tried reporting it for “advertising or promotional content”. Unfortunately I had specifically mentioned a social media handle thats linked to residents living next to the Astley warehouse. At the request of Trust Pilot, I have now removed that social media handle from my review and re-published it back.
It does make me wonder, how many low-star reviews has this company had removed in the past? They seem livid about them.
My request is simple. I politely ask Muddy Puddles to stop using Whistl whilst they are waking up children every night. News reports show residents in Astley have only slept up to 4 hours a night since Whistl moved into the new “Cruise Liner” sized warehouse that’s positioned right next to houses and a primary school.
Muddy Puddles is aware of the shocking issues in Astley and yet continues their business partnership with the distribution company.
Muddy Puddle claims to put “people and environment first” but doesn’t actually mean this statement. They’ve gone silent on the topic and done nothing except distance themselves from taking any meaningful responsibility.
- reply to Muddy Puddles public reply
One of your business partners has been proven to be waking up children from their sleep. Whistl is causing up to 207 recorded incidents of excessive noise that’s louder than the maximum noises stated in planning applications. An independent acoustic report has been published showing this. You have chosen to continue working with this unethical partner, even after seeing the evidence.
If you found out your wellies was being made by a supplier using child-labour, but the supplier was doing it at a different factory, would you “hope a resolution can be found for everyone affected” and then carry on working with the same supplier? It is my opinion, based on your tone deaf response, that you certainly would.
Muddy Piddles is certainly livid.
- Removal attempt 5
4th Sept 2026
They’ve contacted TrustPilot again asking for additional personal information. They’re now wanting my email address, all under the premise they “want to better understand my feedback”. I’ve provided them my email and will await their contact - which will be shared publicly.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for your review. We recognise the concerns being raised by residents regarding Whistl's operation at Astley Business Park and sincerely hope a resolution can be found for everyone affected.
For clarity, Muddy Puddles does not use and has never used the Astley site. Our stock and fulfilment operation is based in Wrangaton, Devon. From there, our customer parcels are collected by Royal Mail and DPD and routed through their respective networks. Our parcels and returns do not pass through the Whistl Astley hub.
Since becoming aware of the concerns at Astley, we have raised them directly with Whistl's senior team and are continuing to follow developments closely.
We have provided the factual information about Muddy Puddles' fulfilment arrangements and don't have anything further to add at this time.
Best wishes,
The Muddy Puddles team
They’re using Whistl
I have experienced poor customer service. Muddy Puddles are no longer answering their phones because customers have found out they’re using Whistl for their fulfilment. Whistl has a giant facility, taller than some cruise ships, directly next to homes and a primary school in Astley. Instead of listening to their customers, and making the ethical choice to help stop children from being woken up, they are ignoring customers with genuine concerns. Please stop using Whistl. Please remove your B Corp certification - you clearly no longer qualify for one and don’t deserve it.
** UPDATE
Thank you for your reply, but I think you’ve missed the point. Customers are unhappy that you’ve not been transparent and upfront with your business connection to Whistl. You advertise you’re ethical, you believe in doing the right thing and your focus is on children and their wellbeing. You’re earned B Corp!
Unfortunately the Little Mudders in Astley are not even getting a good nights sleep.
For this reason, you’ve lost my support unfortunately. My family has always supported you (and absolutely loved your quality and designs) but that’s all come to an end. I cannot buy from a business linked to Whistl - supporting them, on any level, is not right. You shouldn’t be B Corp certified anymore now you’re aware your supply chain isn’t ethical. Your distribution partner is destroying the lives of the residents of Astely. Stop working with Whistl.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for your review. We are aware of the concerns that have been raised by some residents in relation to Whistl’s operation at Astley Business Park, and we sincerely hope that a resolution can be found for everyone affected.
We just wanted to clarify the position as it relates to Muddy Puddles. Muddy Puddles has never been based at, or operated from, the Whistl mail and parcel depot at Astley Business Park.
We are a small, family-owned business of nine people, and our stock and fulfilment operation is based in Wrangaton, Devon.
We originally partnered with an independent fulfilment company called Clientbase Fulfilment in Paignton, Devon, in 2015. Whistl acquired Clientbase in 2020, and we continued working with the same team at the same location until June 2026, when our fulfilment operation moved to Whistl’s Wrangaton site, also in Devon. From Wrangaton, our parcels are collected by Royal Mail and DPD and routed through their respective networks. The Astley Business Park site is a Whistl mail and parcel hub and is not part of either the Royal Mail or DPD network, so our parcels do not pass through the Astley site.
We fully recognise how sensitive this situation is for residents living near the Astley Business Park, and we are monitoring developments closely.
We would just emphasise that Muddy Puddles itself has no involvement with the Whistl mail and parcel hub at Astley Business Park or its operation.
Best wishes,
The Muddy Puddles team
Just the worse delivery
Just the worse delivery. Loud and obnoxious keeping prophet awake all night.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for your review. We are aware of the concerns that have been raised by some residents in relation to Whistl’s operation at Astley Business Park, and we sincerely hope that a resolution can be found for everyone affected.
We just wanted to clarify the position as it relates to Muddy Puddles. Muddy Puddles has never been based at, or operated from, the Whistl mail and parcel depot at Astley Business Park.
We are a small, family-owned business of nine people, and our stock and fulfilment operation is based in Wrangaton, Devon.
We originally partnered with an independent fulfilment company called Clientbase Fulfilment in Paignton, Devon, in 2015. Whistl acquired Clientbase in 2020, and we continued working with the same team at the same location until June 2026, when our fulfilment operation moved to Whistl’s Wrangaton site, also in Devon. From Wrangaton, our parcels are collected by Royal Mail and DPD and routed through their respective networks. The Astley Business Park site is a Whistl mail and parcel hub and is not part of either the Royal Mail or DPD network, so our parcels do not pass through the Astley site.
We fully recognise how sensitive this situation is for residents living near the Astley Business Park, and we are monitoring developments closely.
We would just emphasise that Muddy Puddles itself has no involvement with the Whistl mail and parcel hub at Astley Business Park or its operation.
Best wishes,
The Muddy Puddles team
Failing in their standards
You can’t claim to “meet rigorous social and environmental standards which cover five key impact areas of governance, workers, community, environment and customers” whilst at the same time using companies with unethical practices as your distributer.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for getting in touch. We are aware of the concerns that have been raised by some residents in relation to Whistl’s operation at Astley Business Park, and we sincerely hope that a resolution can be found for everyone affected.
We just wanted to clarify the position as it relates to Muddy Puddles. Muddy Puddles has never been based at, or operated from, the Whistl mail and parcel depot at Astley Business Park.
We are a small, family-owned business of nine people, and our stock and fulfilment operation is based in Wrangaton, Devon.
We originally partnered with an independent fulfilment company called Clientbase Fulfilment in Paignton, Devon, in 2015. Whistl acquired Clientbase in 2020, and we continued working with the same team at the same location until June 2026, when our fulfilment operation moved to Whistl’s Wrangaton site, also in Devon. From Wrangaton, our parcels are collected by Royal Mail and DPD and routed through their respective networks. The Astley Business Park site is a Whistl mail and parcel hub and is not part of either the Royal Mail or DPD network, so our parcels do not pass through the Astley site.
We fully recognise how sensitive this situation is for residents living near the Astley Business Park, and we are monitoring developments closely. As the matter is still ongoing, we believe it is important to allow the process to reach a conclusion before making any decisions. We are therefore not in a position to update customers on any potential changes to our fulfilment arrangements at this time.
We would just emphasise that Muddy Puddles itself has no involvement with the Whistl mail and parcel hub at Astley Business Park or its operation.
Best wishes,
The Muddy Puddles team
I bought a lightweight raincoat for my…
I bought a lightweight raincoat for my 3 year old grandson & I’m delighted with it. It looks great! So colourful, stylish and effective and he loves it
Will definitely buy this brand again
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your wonderful review. We are so delighted to hear your grandson loves his raincoat and that you're so pleased with it too. We are really happy you will choose Muddy Puddles again. Wishing your grandson lots wonderful, colourful, outdoor adventures🌈☔
We've been through a lot of raincoats…
We've been through a lot of raincoats there were the most durable we have had and actually didn't pay a huge price, some other brands do charge considerably higher for waterproofs
5. september 2025
Besvarelse fra Muddy Puddles Ltd.
Thank you for your lovely feedback. We’re so pleased to hear our raincoats have been the most durable you’ve tried, and that you’ve found them good value too. Making long-lasting waterproofs at a fair price is really important to us. Thanks for choosing Muddy Puddles
Poorly thought through design
I found the 3-in-1 scampersuit very poorly thought through: the fleece layer doesn’t zip onto the shell layer so you need to pull two sets of zippers; it’s hard to get on because the fleece sticks to clothing; fleece is really a silly fabric for waterproofs because it gets damp and soggy so easily, especially the hood where you can’t even remove the fleece lining. The shell layer fabric also scuffs easily - we’ve had ours for a few weeks and the knees already look worn. I’m reverting to Scandinavian brands like Lindex and Reima that have really thought about designing for bad weather!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you for sharing such detailed feedback. We’re really sorry to hear that the Scampsuit hasn’t met your expectations, that’s not the experience we want for families.
Our designs are carefully developed and tested for outdoor play in wet, changeable weather, but we know every child and family uses them differently. Your comments on the layering, fabrics and wear are very helpful and have been shared with our product team as part of our ongoing review process.
If you’d like, our customer care team would be happy to talk this through and see how we can help further.
Our daughter absolutely loves the muddy…
Our daughter absolutely loves the muddy puddles clothing lines. They fit well, seem great quality and always arrive promptly. All of our heavily used outdoor baby clothing is from muddy puddles. Couldn’t recommend them highly enough.
3. september 2025
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for this lovely review. We’re delighted to hear that your daughter loves her Muddy Puddles clothing and that it’s proving such great quality for everyday outdoor play. It means a lot to know you rely on us for her most-used outdoor kit.
Everything arrived quickly
Everything arrived quickly, great products and size and fit accurately described. Would highly recommend using Muddy Puddles.
25. november 2025
Besvarelse fra Muddy Puddles Ltd.
Thank you for your feedback. We’re really pleased to hear everything arrived quickly and that the size and fit were just as expected. Thanks so much for the recommendation, it’s truly appreciated.
Besvarelse fra Muddy Puddles Ltd.
Thank you very much for your wonderful feedback. We’re so happy to hear your daughter loves the clothes
Excellent products at reasonable price.
Excellent products at reasonable price.
Fast delivery
9. januar 2025
Besvarelse fra Muddy Puddles Ltd.
Thank you very much. We’re so pleased you love the products and the quick delivery.
Big hit down under
My outdoorsy Australian grandchildren are the envy of other mums who constantly want to know where their muddy puddle suits are from. I’ve just delivered the next age range for our older grandson and his little brother is in his old suits which are still in perfect condition. What can I say, they are brilliant at keeping the kids dry, warm and comfortable. I might need to invest in a bigger suitcase as have their new winter coats ready to take over next March! Thanks Muddy Puddles for well thought out gear which looks great and performs brilliantly.
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Muddy Puddles Ltd.
Thank you so much for your wonderful feedback — we are so pleased to hear our suit is a big hit down under! It’s lovely to know your grandchildren are staying warm, dry, and comfortable, and that our suits are still going strong for the next little adventurer in line — we love a good hand-me-down!
Wishing you safe travels (with that bigger suitcase!) when you next head over, and thank you again for your kind words and continued support.
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