Mayo Clinic Anmeldelser 

I would have given them zero if there was one.
Mayo is overrated by themselves and I don't know who!!!!
I was stung by a scorpion for the third time on August23, 2026 and went to the emergency department of Mayo Clinic in Phoenix seeking medical care.
After a long wait, I was eventually seen by Dr. Kylene Kent. Unfortunately, my experience with her bedside manner was extremely disappointing. I felt that I was spoken to in a demeaning and disrespectful manner. At one point I was told that if I did not agree with her recommended treatment, I would be sent home.
After receiving her treatment, I began experiencing painful spasms in my leg muscles. I became so uncomfortable that I asked my husband to take me home. Before I get home, I developed sever pain, and had to return to Mayo.
I didn't experience any compassion or empathy I expected from an institution with Mayo Clinic's reputation. I left the first time feeling more like a number rather than a patient. The experience was also finantialy difficult, I received a substantial hospital bill, and they did not accept my insurance.
I hope that someone will listen to us and change this corrupted system of Mayo Clinic.

My experience at Mayo Clinic in Rochester has profoundly changed my understanding of what excellent medical care can look like.
I came to Mayo during an extraordinarily difficult period of my life, facing both extramammary Paget’s disease (EMPD) and breast cancer after having already been through a brain tumor. I was frightened, exhausted, and trying to navigate multiple specialists and major decisions at once.
One of the most important reasons I sought care at Mayo was its highly specialized experience treating EMPD, an extremely rare cancer for which expertise and surgical technique matter enormously.
Before coming to Mayo, the options available to me locally were very different. I had been counseled toward wide local excision and came away believing that I should expect recurrence and potentially a devastating long-term prognosis. No one in my area could offer me the highly specialized, multidisciplinary, margin-controlled approach Mayo has developed for this disease.
When I researched Mayo’s outcomes, I discovered something that gave me hope for the first time: Mayo physicians have helped study a Mohs approach using CK-7 immunostaining in which only 2.3% of primary EMPD tumors in that published series had a local recurrence — meaning 97.7% had no observed local recurrence. Mayo has continued to refine this approach specifically for female genital EMPD through collaboration among Mohs surgery, gynecologic oncology, plastic surgery, and other specialties when needed.
That expertise is ultimately what brought me to Rochester.
My own EMPD surgery required an extraordinarily long Mohs procedure, followed by reconstruction, but my team continued until I had completely clear margins. Hearing that I had 100% clear margins after everything I had feared remains one of the most meaningful moments of my life.
What distinguished Mayo, however, was not simply the expertise of individual physicians, although that expertise was extraordinary. It was the way the entire system worked together around me.
Dermatologic surgery, gynecologic oncology, plastic surgery, breast surgery, medical oncology, radiation oncology, advanced practice providers, and coordinating physicians communicated in a way that made complicated care feel organized rather than fragmented. I repeatedly experienced specialists who understood not only their particular portion of my treatment, but also what I had already endured and what the next member of the team needed to know.
Just as importantly, I was treated like a person.
My physicians and advanced practice providers took time to educate me, answer questions, respect my decisions, and acknowledge the emotional burden of multiple serious diagnoses. Several called me personally with results or updates. Others sat with me, held my hand before surgery, shared humor or pieces of their own lives, and made frightening experiences feel human and manageable.
My breast cancer was treated with a breast-conserving approach that preserved far more than I had expected physically and emotionally. Throughout both cancers, I felt that the people caring for me were thoughtful about not only eliminating disease, but also preserving quality of life, dignity, function, and my ability to make informed decisions about my own body.
I have repeatedly found myself thinking that somehow the exact person I needed appeared at the exact moment I needed them.
Mayo gave me something I had been struggling to find elsewhere: a genuine sense of safety in medical care.
I arrived frightened about what these diagnoses might mean for the rest of my life. I left knowing that I had received care from people who had devoted significant expertise to understanding diseases as rare as mine and who were willing to work across specialties to give me the best outcome they could.
I am profoundly grateful for the expertise, compassion, interdisciplinary collaboration, and humanity I experienced there.
Mayo Clinic has earned my deepest trust.

Simply too big and not enough support staff. Established patient , can’t get a nurse or Dr. via phone Friday afternoon.

I had burning ear pain since 2022 and after going to dozens of specialists, a top surgeon in California diagnosed me with geniculate neuralgia via phone consult. It was the only diagnosis that made any sense and I needed surgery, but at the time I lived in Chicago and was getting ready to move to Florida so couldn’t travel to Cali for surgery. I was finally accepted for an appointment at Mayo Clinic in Jacksonville for a neurosurgery consult last October. They scheduled me with a neck surgeon when I needed to see a brain surgeon- obviously didn’t review my medical history at all. I got in with a brain surgeon a month later. He was the department chair and acted like he was knowledgeable but he didn’t seem to believe my diagnosis because it was so rare. He wanted me to see another neurologist and ENT before surgery when I had already seen 3 of each over the previous 3 years. I finally told him I wanted surgery because I was tired of suffering and we were just trying to reinvent the wheel. He agreed to do an exploratory MVD, but didn’t want to section the nervous intermedius, which is considered standard of care for my diagnosis. I asked him if he could section the nerve preop a couple of times and he said he would think about it, but when I woke up from surgery he said he just padded it with teflon. I was in the hospital for nearly 4 days and the care sucked. My pain was not properly treated. I complained of 9/10 pain from day 3 onwards and all they did was give me steroids and muscle relaxers, which did nothing. They wanted to wean me off injectable opioids to get me out ASAP. They were often late getting me my pain meds so I dealt with windup pain. They promised I would see PT every day I was there but I saw them only once. They promised the social worker would meet with me to discuss care needs but she only came for 5 minutes the day before I left. They were too busy to get me out of my hospital bed to walk around so they shot me up with heparin to stop DVTs. The nurse injected incorrectly and I got a huge hematoma, which they denied when I questioned. I developed a superficial clot in my cephalic vein from the nurses injecting into an inflamed IV line and they made me get 2 expensive mri scans to diagnose it but did nothing to treat it. When I finally got discharged, it was rushed. They threw whatever was on the countertop into my suitcase without checking, which included IV tubing, bedsore pads, IV catheters, etc. I got my postop pain meds from their pharmacy and they wrote an rx for 7 days of oxycodone but only gave me 3 days worth, then charged me to pick up the rest since it was an “early refill.” After the surgery my pain continued to worsen. I expressed my concerns to my surgeon and he could not explain why. He claimed he did a textbook MVD on me and made it seem like it was my fault. A month postop my pain continued to get worse and I expressed possible failure of the procedure. No remorse whatsoever but the P.A. just said it wasn’t guaranteed to work. Three months postop I developed severe occipital neuralgia. I saw a second opinion surgeon in Tampa and he said my occipital nerves were probably damaged from the procedure. He also asked me why the doctor failed to section the offending nerve and all I could say is I asked him to. I had an MRI scan done at USF in Tampa and the alleged Teflon sponges that had been used were apparently very tiny, so if there were compressions, they were probably made worse by the scar tissue that developed. I can get the correct surgery done but the chances of it working now are slim due to scar tissue build up. The doctor at Mayo said he could always go in and take out the nerve if needed. Now I’m in the worst pain of my life and have suffered a crap ton of medical trauma. I’m trying to sue.

I’m quite certain I owe my life to Mayo Clinic. I wish I would have gone to them sooner.
My journey with cancer began in October, 2025 when I found a lump in my neck. Then came an ultrasound, then a needle biopsy, then came an infection from the needle biopsy, then came pneumonia, then came CO2 poisoning from unnecessary supplemental oxygen, then came a misdiagnosis of a faulty heart valve (turns out my valve is fine) and finally, after too many months, we got a diagnosis of squamous cell carcinoma somewhere in my head or neck. They weren’t sure which. To say that the surgeon was sharpening up his knife as if he were ready to carve a Thanksgiving turkey is an understatement. And after this proposed surgery that seemed exploratory, at best, chemo and radiation were a given, necessitating me losing my hair and my teeth.
No thank you.
And then we went to Mayo Clinic. From the first visit, we knew we were in the right place. They were able to find the cancer causing all the trouble with no surgery, and it was determined that my prognosis was excellent with just radiation, no chemo. I’ve completed my treatment and all looks good. And I still have my hair and teeth.
There’s actually much more to my story, but this is the gist of it.
Go to Mayo Clinic if you have head and neck cancer. They’re tops.

I am an out-of-state patient who visited for testing. I paid a deposit in advance based on the provided estimate. I was assured that I would receive a discount due to my out-of-network status and lack of coverage at Mayo. However, after the services were rendered, the promised discount was not applied. I contacted billing but received neither assistance nor concern. I am extremely dissatisfied with this dishonest process and intend to file a formal complaint with the Minnesota Attorney General.

My 28 yo son has small fiber neuropathy. He has had an extensive workup but continues to have pain. I am a physician and sent a complete history with all his previous workup including labs and previous treatments. Referral requested. Neurology refused to see him.

This is a 28 year employed, insured hard working individual and basically Mayo Clinic refused to evaluate him. I was always under the impression that Mayo Clinic prided themselves in tackling the most complex cases. They basically gave up on a 28 yo young man.

Not very impressed.

Run dont walk. They are retaliatory.
They rob you blind do nothing.

The billing dept here is horrible. Always ask for estimates, and then even the estimates they give are 2-3 X the amount estimated. Its the worst i have ever seen with any medical business that i have ever dealt with. Regular blood tests, Over $1300?? MRI over $7000, even though estimate was $1500. How is this even legal? But because they are a medical facility they get away with it. I will be changing my primary and all medical to other Jacksonville partners. It's too bad as i love my Primary doctor, Not his fault.

WORST EXPERIENCE I EVER HAD!! I HAD TO PUSH AND BEG FOR TESTING I NEEDED .WHEN THOSE TESTS CAME BACK ABNORMAL THEY PUSHED ME OUT THE DOOR . HORRIBLE COMMUNICATION AND TEAM WORK ! PLEASE DONT WASTE YOUR TIME LIKE I DID. NOBODY KNOWS THERE HEAD FROM THIER BUTT.

Terrible all about money ! Repeat repeat unnecessary testing . Get a real attitude when you voice enough is enough. They disregard a patient rights totally . Disrespectful to patients. There whole patient care has went downhill terribly since the 90’s !! Trying to basically run the ship with NP, PA and residents and when you are told by NP they know more then a Cardiac Surgeon and ER doctor was enough for me lose all confidence and respect for that individual. Mayo period has be come so money thristy they have lost all its founding fathers compassion and respect for all patients care and dignity. They are becoming a sinking pothole. Surprisingly they must not understand they have a whole lot competition that is doing much better job of caring about the patient has a whole not just the $$$ they can squeeze out of them .

Mayo Rochester has many resources and talented doctors how ever as a mobility patient I found the entire place a challenge. If your anxiety isn't peaking by the time you drive the construction project and get parked, it will be after you complete your cross country track meet to get to where you need to be. My experience from 6 Monday chemo treatments was as follows. Arrive at 730am and walk 20 minutes from the parking garage to the Hilton building for blood draw. Usually done with blood by 8am. Walk 8 minutes to 7th floor of Gonda building and wait until 10 minutes to 9am to sign in for urine sample. Usually done by 930. I wait in the waiting area until 11am at which time I sign in for a 1pm chemo treatment. Then I wait in the reception area until 115 to 130 when they call me back for my treatment. Treatment is done and I am back in my car approximately 230pm. They only draw blood at one building and collect urine in a different building. Lots of distance for mobility patients. They do provide transport via wheelchair if you want additional wait times in your day. Someday I walk it and other days I will get a transport for the initial long first appointment and walk the rest for exercise. By treatment 4 my stamina declined and it really became a challenge. Something to consider, your mileage may vary.

I came to Mayo Rochester just 3 years ago for cancer treatment for my husband, and while the care was wonderful and compassionate, he did pass away 2 years ago.
Fast forward to 2026 and I am coming here with my boyfriend also for cancer treatment, and the difference is night and day. Staff are barely competent and defensive; almost everyone has a not-my-job attitude; and services are subject to long delays and wait times, even for cancer!!! The surgeon was not prepared for the surgical consult on April 24, is not versed in state-of-the-art robotic surgery, and only completed med school 11 years ago. I expect up-to-date skills from Mayo. 3 years ago I would have given 5 stars; today I would give 1 star. So I gave an average of 3 stars.

“LET THE PATIENT BEWARE”
“LET THE PATIENT BEWARE”.
Three Medical Doctors in my home city
diagnosed me with a one in a million
incurable/untreatable neurodegenerative
progressive brain disease. After carefully
researching several of the well regarded
medical clinics in America—I decided (with
considerable consultation with my MD/Phd
niece) to travel 3,000 miles to Rochester,
Minnesota to the Mayo Clinic because we
thought that it would be the best clinic.
To be succinct—it was a dreadful decision.
The clinic has the façade of excellence but
the reality is sharply different from the
propaganda and the image perpetrated by
the Mayo Clinic public relations industrial complex and
its well funded PR agencies that perpetuate
the erroneous narrative that Mayo Clinic is
somehow great.
In retrospect—I should have gone to The
Cleveland Clinic or New York Langone or
UCLA Geffen or another clinic.
My interactions were initially with the
neurology department and the genomics
department and the radiology department.
While there are some seemingly dedicated
medical professional there ( including nurses
and technicians) the reality is that the clinic
is accepting way way too many patients and
spreading itself way way too thin.
You could say that The Mayo is spread too
thin).
I wasted a week of my life and thousands of
dollars and some emotional suffering et
cetera.
If you’re reading this far I urge you to
research other facilities and clinics and don’t
just accept the cliché and idea that Mayo is
the best.
They are a very crass and transactional
institution and very much interested in profit
and expansion despite claiming to be a
nonprofit organization.
In summation: The myth of Mayo being great
is profoundly overstated and misleading. The
Mayo is spread way too thin and there are many much better options.

The level of care from beginning to end is absolutely incredible. Dr Terry Jue was thoughtful and very professional and thorough. He took all the time one could ever hope for and left me with the most wonderful feeling that my health is in the best care.
I've been treated many times for more than 30 years at Mayo and could not be happier. Dr Terry Jue is a credit to the medical profession and to the amazing Mayo Clinic and Hospital.
Thank you for caring for me and my family over all these years.
Terry M

I ordered teeth online and when I received these they were in pieces, no instructions and not as advertised.
To me this is worse than poor service.

I do not recommend that clinic. They did not perform a depht of study of my case.
I asked them to check my both artificial hips hips positions with their robotic mako stryker. The surgeon said he did not use it.
It was written in thd website mayo clinic uses it. The surgeon did not make effort to study well my case

Mayo Clinic has failed many people I know, they dont know how to treat the simplest things. Not to mention their website is full of dangerous misinformation and outright propaganda.
Will never again use Mayo Clinic for any illness, unless I want to get scammed

I called for an appointment several months ago. First I had the wrong insurance. I changed insurance. The people on the phone always told me something completely different every time I called. Then I needed to talk to Urology, who would not set an appointment, but told me that internal medicine would. I then filled out a 10 page application for an appointment. I have a genetic disorder that has been difficult to treat. Both of my doctors know, but can’t treat me covered by the same hospital insurance of the retired doctor that previously misdiagnosed me. It was their recommendation that I call. After this huge application was completed with my doctors, the Mayo Clinic sent another letter telling me no. I have abnormal blood cells, fatigue and dizziness to the point that I can’t drive. The Mayo Clinic representative who sent me to Urology told me that because I have a rare disease, I should be expected to be treated this way. A rare genetic disease can’t be treated in the ER, but I end up there every few weeks with a bunch of abnormal blood test results, pain pills that I can’t take because they make me sicker and a pat on the head. I understand that no one really cares, esp the Mayo Clinic. I know that I will probably die of this disease. The hospital that misdiagnosed me has offered to pay. I’m so sick now I don’t even have the energy to hire an attorney. My child will inherit that. Why would anyone want to come to this country? They are going to let me die this way. I've learned so much about the system.

My stay at Mayo Clinic for my surgery wih Dr. Richard Hayden and Dr. Diaz and their team was great. Their team of nurses like Jahaira an Cassidy Kim were very helpful. my case manager Mercedes was so great as well helped me so much. The entire ENT department was incredible honestly. I just can't thank them enough.