Mars The Label Anmeldelser 

I had a bit of a worry that my parcel wouldn’t arrive for my event on time but I contacted customer services & Jo helped me out straightaway. She got my parcel shipped out the same day to arrive the next day, thank you so much 🩷

The dress I bought from MTL was stunning, but unfortunately it did not just suit my body! I requested a return to which it stated it gave me 14 days to return once it’s been delivered. I ended up having a personal issue that stopped me from having the return sent and when I contacted them by email, they were super understanding and considerate of my situation. Felt very lovely and whilst professional, also personal which was lovely to get. Ola was super in sorting my issue out and managed to extend my returns policy for me so that I can ship the dress back for my refund. They’re response time is prompt compared to other companies I’ve dealt with. Very happy! X x

I’ve attempted to place an order with Mars The Label multiple times, and every single order has been automatically cancelled within seconds. I’ve tried different email addresses, phone numbers, and payment methods, and have even contacted my bank to confirm there are no issues with my cards.

I reached out to customer service hoping they could identify the issue and help resolve it, but unfortunately, they haven't been able to provide a solution or escalate the matter. I've never even successfully placed an order with this company, yet I'm being prevented from purchasing anything with no clear explanation as to why.

It's extremely frustrating that a brand can repeatedly reject potential customers and then offer absolutely no meaningful assistance when they reach out for help. I was genuinely interested in purchasing from Mars The Label, but this experience has completely put me off the brand.

Die Rücksendung ist katastrophal.
Man muss selber zahlen nirgendwo steht eine Adresse wohin.
Ich habe es versentlich an das belgische Zentrum geschickt und bleibe jetzt auf den Kosten aller Kleider sitzen.
Von 5 Kleidern war 1 schön.
Das habe ich aucg behalten.

Shipping was great. We have bought 3 dresses here. Sizing seems small but check charts. Extremely responsive customer service. A zipper was an issue on a dress and Yenzi with The Mars Label team handled it immediately. Yes. I recommend. Thanks to Yenzi.

Fabulous customer service from Jo
Helped me out when I received a faulty order, super fast response and had my replacement on the way super fast. Thanks so much again 🙂 xx

Ich warte seit dem Freitag 06.11.2026 Paket dieser Mantel hat seine über 200€ gekostet und es hieß laut Seite schneller Versand aber seit zwei drei Tagen befindet sich das Paket nur an einem Ort ich hoffe das es ein Fehler im System ist verspätet eingegeben oder aktualiert . Ich hoffe das es die nächsten zwei Tage da ist sonst erwarte ich mein Geld zurück oder eine Anzeige .

Everything was so easy, and done so effectively! Jo was super helpful! Will definitely be purchasing again!

Great help from yenzi!

Ola was so helpful and kindly looked in to all possible options to help me and resolved my issue very quickly!

Extremely disappointing experience with Mars The Label. This was my first order, which I specifically purchased for my birthday. I received a corset that appeared previously worn, with black marks all over the inside, loose stitching and a faulty zipper. To make matters worse, I was sent completely incorrect yellow capris instead of the Off White Brielle Capri Bottoms I actually paid for.

Although I received a partial refund of $107.10 CAD for the corset, I am still fighting to receive my remaining refund for the incorrect pants. Mars The Label is asking me to return an item I never ordered. I don’t think it’s fair that I am expected to go through additional steps to resolve a mistake entirely made by your company. I paid $218.50 CAD for an order that arrived with a faulty corset and completely incorrect pants. I did not receive what I paid for, and I am requesting a full refund of my original purchase amount. I do not wish to go through the inconvenience of returning an item I never ordered. I would appreciate this being escalated to management, as I don’t believe the customer should have to bear the inconvenience of repeated fulfilment errors.

Edit* - they resent their generic email again asking me to return it, if I didn’t receive the item I ordered why am I paying for it and then having to go to through the hassle of returning it

Loved my outfit and Great communication with the help of Jo!

Really disappointing experience with Mars The Label. Being charged £7.98 in shipping and returns fees when returning an item is absolutely ridiculous. What makes it worse is that their returns policy doesn’t clearly explain that your original shipping fee will also be deducted from your refund. Completely unfair and poor transparency. Put yourself in your customers’ shoes! Needless to say, I won’t be shopping here again.

Ordered a set over £100, it didn't fit and I've requested a refund 15 days after receiving it , customer service were terrible denied me a refund , how as a business can you think it is acceptable to deny people a refund for only 15 days ?! I think it's disgusting and I will not be purchasing from here again , only want your money don't actually care about you as a customer .

Had an issue with an order, Ola dealt with it very quickly, I was very happy with the customer service.

Amazing customer service from Anais, really fast reply and quick resolution.

My daughter loved the dress we ordered, quality is great. Bella from customer care was very responsive in helping with an issue with my order & sorted it all out quickly and effectively, thank you

Lovely company and lovely clothes. They did arrive with pulls in my dress so I brought that up with them but Hadika has no issue with helping! They replied so quickly and got things sorted straight away with a partial refund❤️

I have y received my order but your asking me to review it

Never had a problem with Mars the label. However if you could make your dresses a lil longer x