Maison Margiela Anmeldelser 

Ordered a cardholder , it came damaged. Send them photos and videos, they were silent for a month . Than offered me an exchange which I couldn’t accept because this item was a gift . Terrible customer service, unable to solve such a small issue. AVOID !!

I had an excellent service from Yen Nee at the vivo city outlet . She is knowledgeable, attentive and sweet in introducing the product . Her positive attitude made all the difference and is highly recommendable.

Excellent customer service: I inquired thru the MM official website contact form for the product info of the tabi ballet flat and received the reply within two days confirming the info on the website was not entirely correct and they were working on the corrections. I placed the order after the confirmation and received them (with expected color and model as confirmed by the customer service) within 2 business days (Express delivery was also free for the price!). Meanwhile the website info has also been corrected based on my feedback.
Not sure about other negative reviews on the customer service, but in my experience, the customer service (two ladies replied) of MM has been probably the best so far, in terms of fast response, polite and clear wording, and reliability (correct product received and actual correction of website info).

Sample fragrance set. Atomiser on By The Fireplace just didn't work. Contacted customer service and sent video clips of failed bottle. Completely ignored. It's been two months. Avoid the house.

Ce site est une arnaque faites très attention, les produits sont très bas de gamme contrairement au photo, une fois le produit reçu plus moyen d'avoir de contact pour effectuer un retour et donc un remboursement, concernant le remboursement il impose des frais énormément sur les retours pour vous décourager... C'est une CATASTROPHE !

I am extremely disappointed with both the quality of my MM6 Maison Margiela boots and the response I received from customer service.

I purchased a pair of MM6 Maison Margiela boots (model S66WU0113) on 10 October 2023 through a retailor. The boots have been worn only a handful of times and have otherwise been carefully stored. Despite this minimal use, the upper material has begun peeling and deteriorating significantly.

What makes this particularly concerning is that the soles still show very little wear, clearly demonstrating that the boots have barely been used. Less than three years after purchase, a luxury product at this price point should not be experiencing this type of material failure.

I contacted Maison Margiela directly and provided photographs showing both the deterioration and the excellent condition of the soles. Rather than addressing whether this level of deterioration is normal for the materials used or offering any goodwill assistance, I was informed that they could not provide support because the purchase was not made directly through Maison Margiela.

The only option offered was a referral to an independent shoe repair service. I found this response especially frustrating because the issue is not normal wear and tear that could reasonably be addressed by a cobbler. The material itself appears to be breaking down and peeling despite very limited use. In those circumstances, it is difficult to understand how a repair service would provide a meaningful solution, and the recommendation felt more like a way of closing the case than genuinely addressing the problem.

What makes this even more disappointing is that, after researching the issue, I found numerous reports from other customers describing similar peeling and deterioration problems with Maison Margiela footwear. While I cannot speak to those individual cases, it suggests that my experience may not be isolated. Given the number of similar reports that appear to be publicly available, I would have expected a more proactive and customer-focused response. Instead, my concerns were effectively dismissed and redirected to a third-party repair service for what appears to be a material failure rather than ordinary wear and tear.

Luxury brands justify premium prices through quality, craftsmanship, durability, and customer care. In my experience, these boots have fallen far short of those expectations. I find it difficult to accept that footwear of this price and positioning would begin to deteriorate after such limited use and careful storage.

J'ai acheté sur le site Maison Margiela une paire de chaussure Gats Replica - au bout de 5 mois à peine mon fils a constaté une déchirure à l'intérieur de la chaussure faisant apparaitre le cuir. Je porte réclamation auprès du service Client de Margiela qui reconnait un défaut et je reçois le 30-12 un échange. A peine 6 mois après le même défaut des deux côtés. Je réécris au service client qui m'annonce cette fois que c'est une usure normale et donc pas d'échange. C'est une honte. Des chaussures de luxe qui ne tiennent même 1 an. Le Service Client refuse de me dédommager alors que la garantie légale est de deux ans. Acheter un produit Maison Margiela ne sert donc à rien - service Client = zéro, qualité du produit = zéro. Je suis très déçu surtout pour mon fils qui se retrouve avec des chaussures dont la doublure est trouée de chaque côté. J'attend encore une proposition de la marque !!!!!!!

J'ai passé une commande (plus de 100€) il y a 3 semaines et toujours aucune livraison. Le colis est soit disant partir le 3 juin mais pas de numéro de suivi, et pas de mise à jour de l'envoi.
Je les ai contacté une première fois, ils m'ont répondu que le colis était expédié et que j'avais du recevoir par le transporteur un n° de suivi, mais je n'ai jamais rien reçu.
Puis j'ai envoyé un 2ème mail, et je n'ai jamais eu de réponse!!
Site pas fiable. Je ne recommande pas!

Franchement c’est sympa mais les prix c’est pas excellent et quand on demande des renseignements sur tailles on nous réponds pas mais j’adore

(Note: Translated with AI for clarity, but the frustration and technical analysis are 100% mine.)

If I could give 0 stars, I would. The recent Supreme x MM6 drop exposed just how shockingly amateur Maison Margiela’s online store really is.

During the drop, the site crashed for 40 minutes. When it finally loaded, it happily took my payment and confirmed my order. The absurd part? The website continued to show the item as "in stock" for another 10-15 minutes, taking payments from thousands of people for items that didn't exist.

Nearly 24 hours later, I received a cold email stating my order was cancelled. When I pressed Client Care, they literally admitted in writing that they accept "overlapping orders." In plain English: their system blindly takes your money, holds your bank funds, and then someone has to manually cancel your order the next day when they realize the physical stock isn't there.

A brand charging luxury prices shouldn't have a website that operates worse than a local mom-and-pop shop. If they can't even handle basic order processing reliably, do NOT trust them with your personal data or credit card information. I have already submitted a formal GDPR request to have my account and all my data completely wiped.

If they ever host another hyped collab drop in the future, don't even bother trying. Their infrastructure will just melt down and trigger the exact same oversell disaster.

For the tech-savvy buyers:
As a software engineer, analyzing this architecture is painful. Their components are completely decoupled: the frontend says "in stock" while the payment gateway happily accepts money for phantom inventory. With zero queue system and no transaction management, it’s the ultimate "push to production and pray" mentality. Honestly, it’s impressive how their backend managed to fail the CAP theorem all at the exact same time.

So far so good. I bought sunglasses online and had payment issues and customer service in Italy were there and helpful. Bought a few times at the richelieu shop m. They were very nice. On the other hand, I bought a bag and bomber jacket at Arletty and they had major production issues. Bag glued and not stichted and dried up. Bomber jacket (mm6) zipper impossible to use.

J'ai voulu annuler la commande. Elle n'était pas encore prête. Au téléphone on m'a dit qu'ils le feront. Ce qui n'est pas vrai. En revenant le colis, j'ai pu constater qu'il n'y a aucune expérience client. C'est comme recevoir un colis Amazon. Su simple papier carton pour rembourrer et la boîte à chaussure comme ça. Même net à porter et mytheresa soigne les envois avec une belle boîte et du papier de soie. Donc je ne recommande pas. Autant aller sur les sites multimarques pour avoir une meilleure expérience au déballage. Alaia sont pareils. Ils ne prennent pas le soin d'emballer soigneusement les colis. Au prix et l'image de luxe, c'est pas terrible. Voilà premier avis en français.

If I could give zero stars I would. They say they only help with orders placed within 30 days. Absolutely insane worst customer service of all time

The Maison Margiela online customer service is exceptional. The team went out of their way to help me when a well known luxury online retailer sent me an Margiela item with missing parts. I can’t praise them highly enough and will shop direct only from now on.

Maison Margiela® Fragrances SUPER GREAT Customer service! solved my issues in 2 seconds...

Worst experience ever. Received an email that a product was back in stock. Spent a week and a half trying to order it online. Called customer service twice and was told the "inventory hasn't been released". Continued to try and finally got the order placed! Next day got a message that the order was cancelled. Went to website and ordered again, cancelled again the next day. Called customer service and was told it was out of stock. Customer service is absolutely pathetic. With such a "high quality" brand you would think that they want to help their customers, NOPE.

Absolutely worst customer service...sent me 1 item that wasn't even on my order of 4 items. Sat on hold on multiple phone calls and no response to multiple emails. We'll see if the replacements come, so far it's been an awful experience. DO NOT place an order with them if you can help it - buy from Sephora or elsewhere if you absolutely want to purchase their items.

I bought a pair of shoes on July 17 ande send the shoes back for a size exchange on July 19. After the firm had revived my order it took 20 days of communication back and forth with me not getting my size exchange and decided to cancel my order. To cancel my order it took 24 days before I saw my money. Worst costumer service I have ever experienced, and being a high end brand, this shouldn’t be a problem

Mother’s Day present not promised and it’s been over a week andi am
Finally reaching out to my bank because I attempted twice everyday since last Monday-Friday. And over 6-8 emails lies
Re: order # MAM_00392139 placed on 5/12/24 over 6-8 calls last 21 minutes each and sadly the customer agents are so nice, apologetic it almost seems like they being abused

We bought the Laces ring at the Margiela store in Paris (rue Richelieu) in December 2023. After two weeks of normal wearing the ring had deteriorated badly; there seems to be something structurally wrong with the enamel and it peels off. We contacted costumer service by phone for a replacement or refund, and were asked to return the ring, which we did in February 2024. Since then two months have lapsed, we haven't heard back, didn't receive a refund or replacement. I get the same standard reply to my email enquiries ("We are monitoring this case daily, and our retail department has reassured us regarding a quick closure of our verifications"). To be fair: customer service is responsive, but only to say and do nothing. One of my worst shopping experiences ever.