Macy's Anmeldelser 

I would do a review if I received my merchandise but its that the delivery service Macy's use for delivering my item is piss poor. I bought a bottle of cologne from Macy's on September 12, the scheduled delivery date was September 16, which never happened! Macy's third party delivery service is Veho & they started that my package ended up in the wrong facility & it would be September 18. It is now 7:10pm on September 18 still no package & nobody knows when my item will be delivered. I normally order from Macy's with no issue but now I will have to reconsider buying from them. Macy's you can thank Veho your delivery service! They are piss poor when it comes to delivery & I deserve my money back!

Had text infofming me that my matrress would be delivered today between 9 and 11 am it did not show up so I called they told me the delivery date was changed today and did not tell me. I guess I was not worth the trouble of a call

I have been a Macys customer for over 50 years Recently I placed an online order for a gift for my daughter in laws birthday The items arrived quickly- I didn’t see her until a week after her birthday The outfit was too big- I ordered a smaller size When I went to return the original gift I was told it was past .30 days from when I ordered and they wouldn’t take it back Also that the seller had a shorter return policy No Where was this stated when I ordered the items.! Customer service was actually a bit nasty when I called and said the same Macys has lost a good customer I shredded my credit card They could care less I’m out $100!

Awful location! This location has no items available, not to mention the location is dirty and has rats. The beauty advisors were not helpful. This store has no fragrance choices and offered no samples with a large purchase.

⭐ 0 STARS — Unfortunately, Google requires me to give at least one.

Extremely disappointing experience with Macy’s. I received a package that was completely empty. The item I paid for was not inside. I contacted Macy’s expecting them to investigate and make it right, but instead I was essentially told I was out of luck because they had to “look out for their best interests.”

So apparently, when Macy’s sends a customer an empty package, their solution is to protect themselves and leave the customer stuck with the loss.

I then contacted the credit card company because I used my Macy’s card, only to find out that it’s handled by the same company. Unfortunately, I was given essentially the same response.

This is absolutely unacceptable customer service. I paid for an item and received an empty box. I shouldn't have to prove that I didn't somehow steal my own purchase. Macy’s should be investigating what happened with the shipment instead of automatically making the customer responsible.

After this experience, I will think twice before ordering anything from Macy’s again. They made it very clear that protecting their own interests comes before taking care of the customer.

I called Macy's customer service for a question about a chair I was interested in. The gal i talked to sounded condescending, and kept talking over my question. This is not good customer service. Enough said

Ordered high end makeup brush | BEWARE very slow 10 day delivery, via USPS, AND they charge a $10 return fee, so now have to take it back to a physical store | NO MORE MACY ORDERS

Horrible company. Spent $840 on a plush Serta mattress but the bed is rock hard and not soft at all. I gave it 60 days to break in and it hasn’t softened at all. Now they’re only refunding $592 of the purchase so I’m basically losing $300 for them selling me a faulty crappy bed. They’re also hiding negative reviews. I’ve tried to leave a 1 star review on the bed 3 times and it says it will post within 48 hours but it’s been several weeks. If you look at other mattresses specifically you can see on the main page of search results it will show it has a 1 or 2 star rating but then when you click on the actual listing, it will say that it has no ratings so they’re 100% hiding bad reviews which js extremely shady. Horrible business practices and horrible company. No wonder they’re failing. They have no shame

Being watched by 4 worked and being asked for help a lot. Not a relaxing and pleasant experience a lot. Left the store.

DO NOT USE Macys.com!
A package due to arrive in 5 days still hasn't shipped 2 weeks later. There is NO help once Macy's gets your MONEY! I'm not surprised Macy's is failing.

First of all when I stopped using my Macy’s credit card to order things online and try to use my debit card I would get a message that said my address was wrong. The reason for this was because my interest rate is through the roof.I called customer service to confirm it was right. I then tried to schedule a date for a payment and she told me I couldn’t make a payment on that day because it was the day after it was due, I said so you’re not willing to take it a day late and she said no. Last but not least, I have asked for my interest rate to be lowered, she said no. I’ve been a platinum member for a long time. will pay off card and never shop there again. Been shopping at macy's for over 40 years. Won’t even go at Christmas time to look at the window in New York City . Not a class store anymore.

Don't order here. You can't get any help. Order was shipped to a store instead of my home. Now I have to wait weeks for it to show up there and be cancelled and hopefully returned and my money credited. My money is tied up all of this time and I can't reorder it someplace else. No more I am done with this place. Customer service is awful.

I alwavs buv a lot of thinas from vou in Sacramento on Roswell, never had anv problems, but here I bouaht 3 perfumes from vou for $513, the woman who took the payment took $513 from me twice, and no one has returned them to me vet, she wouldn't let me keep my phone number because 1 have an account. later 1 went back to replace some perfumes, the guy immediately refused me. but later he still replaced them, the store is great, but I am amazed at such unprofessional service, the guy who sold it got into an argument with my girlfriend because she simply didn't like the perfumes he recommended. Le BinőyBanocb TYT.
170 O'Farrell St. San Francisco, CA 94102

Are you going to give me back my $513?

Placed an order meant to arrive Aug 31, then received an email saying it will be delayed and now arriving Sep 3rd. The email also states that it’s now too late to do a return, but I can refund it once I receive it. This doesn’t work, and is concerning because I’m leaving the country on the 4th, should it be further delayed, it will sit on the porch. I contacted Macy’s chat - and had the most frustrating experience with Poojay. I could not see what I was typing halfway through. I had to keep turning my iPhone, and still mostly could not see my own typing, nor the send button. She told me to call instead after I’d spent 20+ minutes in the chat. What a terrible glitchy chat system for one, and two, don’t give me a delivery date if it’s not accurate.

I’m very disappointed with my recent online order experience with Macy’s. I placed an order for a Ralph Lauren shirt for a birthday gift, my card was charged for the purchase. The following day, I received an email stating that Macy’s was unable to verify my purchase information. I did not change any information, and I regularly order from Macy’s without issues.

Unfortunately, this is becoming a pattern. Macy’s charges customers for items and then later sends an email stating that the item is unavailable or the order cannot be fulfilled. This is extremely frustrating.

Macy’s customer service has noticeably declined, and the company is not providing the level of service I have come to expect. I have been a frequent customer, but experiences like this are making me reconsider where I shop. I will no longer be a frequent Macy’s customer.

Macy’s is no longer a go to of mine. The clothes are not great quality, and customer service is horrendous. I cancelled my card and will no longer shop there.

I wish I could give zero stars. It’s the worst customer service ever. I called them multiple times because the carrier misdelivered my package, and I have footage proving he didn't deliver it to my building and left someone else's package under my name, but Macy’s didn't care. They denied the refund or to reship my order again. Even the shipping company said admitted that it is the carrier’s fault.

WARNING — TERRIBLE MACY’S GIFT CARD EXPERIENCE. THINK TWICE BEFORE BUYING ONE!

I have never experienced such a frustrating and unacceptable customer service experience over a simple $100 gift card.

I purchased a $100 Macy’s gift card, and when I tried to use it, I was told that the gift card was not valid. I immediately contacted Macy’s customer service expecting a simple resolution. Instead, I was given a runaround that has now lasted weeks.

I was told Macy’s would investigate the issue and send me a replacement gift card, but that I might have to wait 30–45 business days. Then after over 30 days I received an extremely confusing email stating that a replacement gift card was being mailed and should arrive within 7–10 days, while another part of the same email said the order had been returned. No clear explanation. No useful information. Just confusion.

I waited. And waited.

After approximately another four weeks, I still had not received the replacement. I had to call Macy’s AGAIN and explain the entire situation all over again. This time, I finally spoke with a manager, only to be told that a “final decision” had been made and that if I wanted the case reopened, I would need to provide my date of birth and the last four digits of my Social Security number.

Seriously?

I paid Macy’s $100 for a gift card. The gift card doesn’t work. Macy’s has failed to provide a usable replacement, and now I’m being asked to provide additional sensitive personal information just to try to recover money that I have already paid for.

I am extremely uncomfortable providing this information under these circumstances. Macy’s should be able to verify a gift card purchase through the transaction and account information associated with it without making the customer feel pressured to hand over sensitive personal data.

What is even more disturbing is that I have found other customers reporting similar gift card problems. At this point, this does not feel like a one-time customer service mistake. It raises serious concerns about how Macy’s handles gift card customers when something goes wrong.

The amount is “only” $100, but that is my $100. I should not have to spend hours on the phone, wait weeks, receive contradictory emails, repeatedly explain the same problem, and then be asked for sensitive personal information just to get what I already paid for.

Macy’s has completely failed me as a customer.

If you are considering purchasing a Macy’s gift card, BE CAREFUL. A gift card is supposed to be simple: you pay for it, and you use it. Based on my experience, if Macy’s gift card system fails, you may be the one left dealing with the consequences.

I expected accountability, transparency, and basic customer service from a company as established as Macy’s. Instead, I received delays, confusing communication, and an unresolved $100 loss.

Very disappointing. Macy’s has lost my trust, and I will think twice before giving this company my business again.

Disgraceful packaging and product! Scratched shoes in a wrecked box held together with tape.

I paid for a brand new product at Macy's, and what I received was an insult. The box was literally wrecked, all scraped and taped together with multiple strips of clear tape to prevent it from falling apart.

To make matters worse, when I opened it, I found that the Madden shoes were completely scratched and damaged, as if they had been returned multiple times or taken from a clearance table. It's unacceptable that a store like Macy's has such poor quality control and ships orders in this condition. I demand a full refund.

If you prefer to post this as is, or if you'd like me to add any other details, let me know and we'll adjust it immediately.

Paid extra to have jewelry express delivered. Was not here even close to the time. Customer service took an hour, and they were rude. It is sad how this once great company has fallen. I will never shop here again, I can't believe I trusted Macy's in the first place now.