The Kroger Co. Anmeldelser 

Bought their brand of plain yogurt. Simple Truth organic yogurt. It had an odd texture, rather gritty with a starchy taste. I failed to see "tapioca starch" as an added ingriedient. I make my own and this is not necessary. Ruined it completly. They were out of Stoneyfield. Next time I'll wait or go elsewhere.

Home chef sent me a box of food I did not order and cannot eat. No way to contact them to return. Gary Jones Anderson IN. Tracking # 8771 0040 6818

The Kroger customer services really sucks nowadays. Earlier there used to be an option in the online account were one can ask for refunds, but that gives now it gives error and ask to call customer service. At Customer service you have to be on the phone for about 30 minutes to request a refund. Today a lady let me wait about 45 minutes while she processing the refund and then hung up on my without confirming that the refund was processed. There has to be a faster way.

Kroger needs to be fined for price gouging! Yesterday I purchased my favorite pound of Private Select (their brand) coffee for a staggering $14.99. This time last year the very same coffee pound cost $8.99. They have almost doubled the price in 12 months! For Kroger ANY EXCUSE is a good one to raise their prices and rip us off! They truly need to be shut down and/or fined for Price Gouging!

Too stressful!

Overcharged for ite
ms and had to wait 30 min in customer service line because cashier couldnt fix it

I had an issue which required a top notch customer relations specialist. Crystal at store # 365 handled that for me. I appreciate her diligence and friendly attitude. Thomas.

Kroger at Graceland has a toxic environment. The manager is uncomplyance with the request of a descriptors employee who has intimidated me numerous times at the self service. I'm white, lady he's black and has shown discrimination. And bullied me

They get 1 star because 0 is unavailable!
We got loaded late and they give us 6.5 hours to get to the delivery point when the GPS says 6 hours.. There were heavy rain and we were holding still for over an hour because of an accident on the road. They were informed 4 hours before arrival. We came an hour late and they now want us to sit 23 hours to "maybe " get offloaded tomorrow or we have to wait a day more!

Kroger banned!

Update: Original time of delivery was the 2nd at 5:45pm the new appointment they gave us the 4th 9 pm.. What a great company they are......... We've been sitting 2.5 day for being 1 hour late which was caused by road accidents (documented)

Ordered $50 worth of groceries online and qualified for free delivery. I received an email saying my order was delivered, but it was nowhere to be found. I never received an email, text or any other information about who was delivering my order. After my groceries were marked as "delivered," I received an email of my receipt and I was charged a delivery fee, even though I made sure at checkout I was qualified for free delivery. I called customer service, and they told me the initial charge I received was not the official price and that the amount on my receipt that I mentioned earlier was everything totaled up later. Knew that was bs right away because the delivery fee was added on there even though I applied my coupon. I got my full refund thankfully, but after this experience, I will not be ordering online from Kroger/Instacart again. I hope you can identify the delivery person responsible and take appropriate action so this doesn't happen to other customers.

Most people in there busting their butts. Prices produce and their policies suck. Feel really bad for most of thier employees in that ratchet store. Go to Walmart prices and products much better. Their meats are gross in Kroger too. I bought ground beef that i swear was horse meat

⭐ 1/5 — ZERO STARS IF IT WERE POSSIBLE

Instacart is hands down one of the most incompetent and unreliable services I have ever dealt with.

I placed a nearly $300 grocery order for my family, using essentially our entire weekly grocery allowance. Instacart then CANCELLED the order without warning and, from what I could tell, without making any meaningful attempt whatsoever to resolve whatever issue they supposedly had.

So now we have NO GROCERIES and nearly $300 of our grocery money tied up while we’re told it can take FIVE DAYS for the money to be returned.

Think about how completely unacceptable that is. A family budgets their money, places a $300 grocery order because they need FOOD, Instacart cancels it, and then the customer gets to sit around for days waiting to get their own money back. What exactly are we supposed to eat while Instacart takes its sweet time releasing nearly $300?

And somehow the billing experience is just as bad. There were overcharges and additional charges appearing after the initial purchase. Between the unexplained charges, cancellation, lack of communication, and virtually nonexistent customer service, the entire operation feels unbelievably careless and poorly managed.

If you’re going to cancel someone’s order, maybe TRY CONTACTING THE CUSTOMER FIRST. Maybe attempt to solve the problem before cancelling hundreds of dollars’ worth of groceries and leaving a family without access to its grocery budget for nearly a week.

Kroger seriously needs to find a more competent and reliable company to handle its deliveries. Associating your name with this level of service only makes Kroger look bad too.

I will avoid Instacart whenever humanly possible after this experience. Lazy service, terrible communication, questionable billing practices, zero meaningful customer support, and absolutely no concern for the situation they leave customers in.

One star only because ZERO isn’t an option.

Great employees
Close to me.
Great produce.
I love it here.

I went to the meat department to get steak and salmon without much knowledge on the items, the gentleman Julian at the counter was knowledgeable and helpful in helping me choose the flavor profiles I was looking for, as well as kind and paitent about my many questions about everything! Overall it was a great experience and I will defenitly be returning!

KROGER'S LIES COME TO LIGHT: I'm so thankful for the post that came across my AOL newsfeed today that spotlighted how Kroger scams people. This was my experience for years, thus why I stopped shopping there. When I was checking out with my items I kept noticing that the price on my ticket for "SALE" items was indeed NOT the sale price but regular price. When I pointed this out the Manager would apologize and make up some excuse for the "mistake" and then make the correction to my purchase to give me sale price as advertised. SHAME ON YOU KROGER ! This is likely the reason why a news article was published the other day about Kroger closing 20 of their stores! BOYCOTT KROGER !!

Trying to find out when a product will be back in stock. The Private Selection Breakfast Blend Medium Dark Roast. All the stores are showing "out of stock". I called Kroger today, 8/25/2026 and spoke with an "Elsa". Wasn't very impressed with this young lady for her lack of information and the lack of ability to obtain information. Was told that she called our store and was told that they told us item is not longer carried in our store. We did ask a cashier, but never a member of management so our conversation wouldn't have been known. The cashier was speculation.....
I guess we will start going elsewhere so we can find what we need for our house. It is a shame, we have been going to same store over 30 years.
The service on the phone left a lot of dissappointment with this customer

On line cake ordering states you pay at pickup. Not true. You need to go IN THE STORE, two days in advance and pay. And, no ability to pay online or by phone. Completely inconvenient and impossible if you're ordering from out of the area. Additionally, website offers flavors not even carried at the store.

Look at other supermarkets, this place is a rip off now, especially on their soft drinks. I can’t believe how much they want. Lunch meats are also ridiculous.

The Kroger representatives who are supposed to be professional and helpful are Not trained to have their jobs. They will behave in a passive aggressive manner and if you try to get a more qualified professional if there even is one the customer service representative will retaliate against you. I would NOT recommend using BOOST as their customer service support is terrible at Best.

My Kroger store at Fm 1463 Springreen Richmond texas. Great customer service by the manager. They’re always available to help. It’s Roland, Pamela just a name a few.