The material of my white lace skirt is soft and beautifully made. The white bikini top is a little too revealing for my liking and it doesn’t have padding. The white bikini bottom is great quality. Ov... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Looks like they do this regularly pretending there are marks on the bottoms so they can’t refund your money back so just be careful!!!
Virksomheden har svaret
Amazing quality , so good for petite girls ,when usually clothes run big and aren’t actually size fours , very flattening and came quick
Virksomheden har svaret
Absolutely obsessed with Koko Bay! I’ve tried loads of swimwear brands over the years but Koko Bay honestly stands out for quality, style and comfort. The material feels super luxe and supportive, pe... Se mere
3,8
God
375 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra KOKO BAY
Hey Ruby,
Thank you for taking the time to leave us a review.
We are happy to hear our pleased with the quality of your items. We appreciate your support.
Koko Bay
The material of my white lace skirt is…
The material of my white lace skirt is soft and beautifully made. The white bikini top is a little too revealing for my liking and it doesn’t have padding. The white bikini bottom is great quality. Overall good experience. 🤍
4. november 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Viktoriya,
Thank you for taking the time to leave us a review.
We're so pleased to hear you love the quality of your lace skirt and bikini bottoms. We really appreciate your feedback on the bikini top and will be sure to pass this on to our team.
Thank you again for your support!
Koko Bay
Looks like they do this regularly…
Looks like they do this regularly pretending there are marks on the bottoms so they can’t refund your money back so just be careful!!!
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hi Grace,
Thank you for taking the time to leave a review. We're sorry to hear you're disappointed with the outcome.
As outlined in our returns policy, we’re unable to accept returns that arrive in a worn or unsellable condition due to hygiene reasons. In this instance, our team identified staining on the returned item and provided photographic evidence for your reference.
As swimwear must be returned in an acceptable condition to be eligible for a refund, we’re unfortunately unable to approve the return in this case. We appreciate your understanding that these guidelines are in place to maintain our hygiene standards for all customers.
Kind regards,
Koko Bay
Amazing customer support is very very…
Amazing customer support is very very good I ordered a item to
The wrong adress and they sorted it right away
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Madeline,
Thank you for your lovely review!
We’re so glad our team could help resolve the address issue quickly and get everything sorted for you. We always aim to make your experience with Koko Bay as smooth as possible, and we really appreciate your support!
Koko Bay
Amazing quality
Amazing quality , so good for petite girls ,when usually clothes run big and aren’t actually size fours , very flattening and came quick
15. oktober 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Lily,
Thank you for your lovely review!
We’re so pleased to hear you love the quality and fit of your pieces. We know how important it is to find clothes that fit just right, so it’s great to hear you’re happy with your order.
Thank you for shopping with us.
Koko Bay
MISSING REFUNDS
MISSING REFUNDS! Awful customer service. Sent back two orders (71519 & 71235) both returns were received/accepted on September 13. It’s now October 6th. I’ve emailed twice and been ignored. No money received, no communication, clearly not interested in repeat business!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Darran,
Thank you for taking the time to leave a review.
I’ve just had a look into this and can see that the refunds for both orders have already been processed.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Koko Bay.
obsessed is a understatement
obsessed with the swim suit it’s my first time getting from koko bay and all i can say is WOW love the material
26. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Leema,
Thank you so much for your lovely review!
We’re absolutely thrilled to hear you’re obsessed with your swimsuit and love the material.
It means so much to us that you chose Koko Bay for your first order, and we hope you enjoy wearing it as much as we loved creating it!
Koko Bay
Terrible customer service with this…
Terrible customer service with this company - I returned items over 2 weeks ago having difficulties with their team over email from the get go(not responding) on the 17th September they sent an email to say my return has been received but only for one order when I returned 2 in the same parcel. I then emailed to chase this up and they’re asking me for my tracking number as they now can’t locate it ?? This is absolutely ridiculous and appalling service. I expect my money to be refund and my emails to be responded to. It’s sad really that you have all influencers promoting your items yet you treat customers so terribly. Refund my orders !!!
29. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Megan,
We’re sorry to hear you’re unhappy with your experience and understand your frustration.
To clarify, returns can take up to 14 working days to process once received. Your first return was logged on 17th September, so this falls within the processing timeframe. As a gesture of goodwill, we have already issued the refund for this return.
Regarding the second order, our system currently only shows one return as received. While you have advised that both orders were sent in the same parcel, we have no record of the second order being received, which is why our team requested the tracking information.
Our returns system is automated and cannot recognise multiple orders in one parcel unless this has been agreed with our team beforehand.
I have asked our team to reach out directly to investigate the second order and see how we can help resolve this.
We’re sorry again for the frustration caused.
Koko Bay
Everytime i purchase an item from…
Everytime i purchase an item from kokobay i am impressed each time, the quality is amazing and each thing i have bought looks exactly like the picture.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Caitlyn,
Thank you so much, we’re so happy to hear that you’re always impressed with your purchases from Kokobay.
We really appreciate your continued support!
Koko Bay
Loved my zebra skirt such a unique item…
Loved my zebra skirt such a unique item made from good quality material! Excited to shop from here again😁
23. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Lily,
Thank you so much.
We’re so happy to hear you loved your zebra skirt and were impressed with the quality.
We really appreciate your support and can’t wait to have you shopping with us again!
Koko Bay
As shown and quick delivery
As shown and quick delivery! I just wish they specified the material type in the product listing. I’m not a fan of nylon, but the bikini fits really nice.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Magdalene,
Thank you for your lovely review.
We’re pleased to hear that your bikini fits really well and that you were happy with the quick delivery. We also appreciate your feedback regarding the material information and will take this into consideration when updating our product listings.
Koko Bay
Without a doubt the best!
I’ve ordered from Koko bay so many times and the quality is always unmatched. The pieces and so simple yet so elevated, I always feel so comfortable in the bikinis especially as a fuller cup gal!
2. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Charlotte,
Thank you so much for your continued support!
We’re so pleased to hear you’re always happy with the quality and that you feel comfortable and confident in our bikinis. It means so much to know our pieces work so well for fuller cup sizes.
We can’t wait to have you shopping with us again!
Koko Bay.
My delivery came and items are gorg and…
My delivery came and items are gorg and exactly as they look on the website, will defo be buying more!
7. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Nicole,
Thank you so much for your lovely review!
We’re so happy to hear you love your items and that they were exactly as expected. We really appreciate your support and can’t wait to see you shopping with us again.
Koko Bay
Horrendous experience with Koko Bay
Horrendous experience with Koko Bay. Purchased a dress standard delivery. It never arrived. Eventually I approached Evri who advised me that they had received the parcel but the address had been printed incorrectly, so they had returned the parcel to Koko Bay. I emailed Koko Bay directly enclosing a screenshot of this email. Not expecting there to be any difficulties, I reordered the dress with express delivery (as I was going away) - the dress arrived but was hugely oversized and required returning. Koko Bay replied to me (eventually) regarding the first order stating they sent the parcel and shouldn’t be liable for refund. After a few back and forths, they were saying they would not refund me until they received the item back. This was extremely frustrating given that I never received the item in the first place, and it was clear it was lost. The service I received was terrible and quite rude. Eventually, and only after threat of pursuing matters further, did I receive a refund for the item that I never received (several weeks after first contact). However, in the background, the dress I did receive and return was not refunded to me. I received an email confirmation from Koko Bay saying that the return had been delivered to them successfully and i would receive a refund. No refund came. I chased this up and was told I would receive a refund notification. Eventually, one came, but refunding the delivery cost only and not the cost of the dress? Eventually got refunded after some chasing. Extremely disappointed and horrendous experience. Would never recommend and have no intention of ordering from them again.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Emily,
We’re sorry to hear you were disappointed with your experience.
We must follow a process whereby Evri confirms to us when a parcel is lost. At the time, Evri had not provided this confirmation, so we were waiting for their confirmation before proceeding. Once this was confirmed, we issued the full refund without waiting to physically receive the parcel back.
There was also some confusion regarding the second order. From the email correspondence, the team understood that you were requesting a refund for the original order, as well as the express delivery charge on the replacement order. Both were actioned accordingly.
Your return from the second order has now been received and processed, and the full refund has been issued as part of our normal returns process.
We apologise for any confusion caused and appreciate your patience.
Koko Bay
So nice
So nice! delivery was fast, fit and quality was amazing. will def order again xx
8. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Louise,
Thank you for your lovely review.
We’re delighted to hear that you were happy with the fit, quality and speedy delivery. We really appreciate your feedback and look forward to welcoming you back again.
Koko Bay
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I honestly couldn’t be more grateful to Koko Bay for the amazing customer service I received. I made a mistake when selecting my shipping option, and I was worried that it might mean my parcel wouldn’t arrive in time for my holiday. However, Koko Bay were absolutely brilliant and sorted everything out for me straight away, even upgrading my shipping option to make sure I wouldn’t be left disappointed.
They kept me reassured and informed throughout, and the fact that they went above and beyond to help me at the weekend really meant a lot.
It’s such a relief knowing my parcel should now arrive in time for my holiday, and I genuinely can’t thank Koko Bay enough for being so helpful, understanding and responsive.
Fantastic service. I wouldn’t hesitate to recommend Koko Bay! ❤️⭐⭐⭐⭐⭐
5. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Toni,
Thank you so much for your wonderful review! We’re so glad we could help get everything sorted in time for your holiday. It was a pleasure assisting you, and we really appreciate your kind words and recommendation.
We hope you have an amazing holiday!
Koko Bay
Ran out of Stock after they told me my item was dispatched
I purchased an item online, my payment was accepted and my order was confirmed. A few days later I got confirmation via email that my item was ready to be dispatched. I then received an email saying that they were out of stock and had to cancel my order. When I purchased the item via the website, it said that they had ample stock, in every size. I find it difficult to believe that they ran out of stock. They then let me know that I could wait for a couple of days until they restock, I asked them for an estimated date to which they replied ‘we don’t have any dates yet for when the item will be restocked’ which was entirely misleading. Will not be purchasing from this company again.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hi Lena,
We’re sorry for the disappointment. Unfortunately, we had run out of stock of the item in the size you purchased, so we were unable to fulfil your order.
The dispatch email is sent automatically when a shipping label is printed, ready for the parcel to be packed and sent. Our team would have then identified that the item was unavailable and contacted you to let you know.
At the time, the team did not have a confirmed restock date, so we were unable to provide an estimated date.
We’ve been unable to locate your order from the information in this review, but if you’d like us to look into this further, please reach back out to our team with your order number.
We apologise again for the inconvenience.
Koko Bay
Really helpful customer service
Really helpful customer service. Great quality clothing too.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Ellie,
Thank you so much for your lovely review!
We’re so pleased to hear you found our customer service helpful and are happy with the quality of your clothing. We really appreciate your support!
Koko Bay
Fast delivery and great quality
Fast delivery and great quality
2. september 2026
Uopfordret anmeldelse
Besvarelse fra KOKO BAY
Hey Kimberley,
Thank you for your feedback!
We’re delighted to hear your order arrived quickly and that you’re pleased with the quality. It means a lot to us that you chose to shop with us.
Koko Bay
Besvarelse fra KOKO BAY
Hey,
Thank you so much for your lovely review!
We’re so happy to hear you love your items and really appreciate your recommendation.
We hope to see you shopping with us again soon!
Koko Bay
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.