KKday Anmeldelser 

Dangerous experience, we feared for our lives

My girlfriend and I booked a mountain tour in Taiwan through KKday, but the experience was terrifying. Our guide was also the driver, and her driving was extremely dangerous. She often drove around 30 km/h above the speed limit on narrow mountain roads and sharp turns. She even overtook other vehicles where it was clearly forbidden, just before dangerous bends.

This was not just uncomfortable driving, we genuinely felt our lives were at risk. KKday needs to seriously review its safety standards and the drivers they work with.

予約枠が空いていて予約したにも関わらず数日待たせた上で、代替提案もなしに勝手にキャンセル返金となりました。
数日前なら他にも予約枠が空いていたのに最低最悪なサービスでした。二度と利用しません。

Very good experience joining a trip to Great Ocean Road on 9/7. The driver Michael provided excellent service 👍

I bought 2 tickets to see the Diff 2026 Da Nang show in Vietnam with watersports park. I did not realised that kkday did not check the seller for honesty and scam. 1. the ticket was over charged and even the main Diff site dropped the price as it as over price and poor experience. We paid £56 ppl for a seat, sat for 4 hours in heat 34c no shade, sweating like mad, and sitting on a metal bumpy bench with long grove. in case some leak water and drain all the way, crazy design. The worst part, we paid for a ppl show and they put a high barrier fence to stop ppl falling, well, dont raise the platform 3x higher then the vip stage. They over sold the tickets, sun world and ppl force a seat, push, shovel, and argue, staff telling to seat down but they cannot see, i had to use 2m mobile stand to capture the ppl show and gaze into the sky as the barrier blocked the view. the free wc was a box without one side and put in a hole. the water basin was a big barrel of water and you dip your hand to wash. it was a terrible experience and the firework had no theme, just like the oldfashion in UK, and fire rockets into the sky for 2 session of 20mins firework. Even the staff on day1 was bored and played with mobile game.
The water sport park, was not heated indoor pool as stated and tons of kids, this was 2nd June, they are not going to school. And it was Tuesday. The onsen was fake, it is just hot water, it does not burn your eyes and it was dirty ie tiny bits floating in the water. The only good part was the food in buffet that was nice. I am complaining to ask for refund for overcharge and poor experience and fake points ie not onsen

韓国で１日ツアーを利用しました。とてもよかったです。ガイドのハッピーさんは日本語、中国語ができて韓国語も少しできました。大型のバス移動で、座席が広くフットレストもありソファーどのようで、とてもくつろげました。運転手さんも安全運転でスムーズに移動してもらえました。お二人ともとても感じの良い方で良かったです。

Do not bother with this company. We tried to get urgent visa to Vietnam through them and everything was great until it was not. Basically the visas arrived 2 days after we arrived and that was 5 days after we paid 4 hour visa transactions. Lucky we hedged our bets and used 2 companies. Also their airport service is a waste of time after 5pm as they are not there or even answer the phone after 5pm. Don’t even think about a refund

I booked 2 tickets for Japan Rail. Immediately after my card was swiped I received a message that the tickets were sold out and that I would get a refund in 14 working days. After waiting for 27 days and not seeing any refund, I wrote to them only to be told that refund has been made but that details cannot be revealed and to check with my bank. After another email to KKDay, I was given the date and time refund was made. Contacted my bank and got the refund after 3 days.

ドライバーオカさん
4月21日バリ島ウブドから北部観光に案内してもらいました．日本語上手く話していただきとても楽しいツアーになりました。

フランスで空港からホテルまでの往復送迎を依頼しました。

帰りのホテルの送迎の車が探せど探せど見つからず、連絡したのですが、見つけることが出来ず、ホテルのスタッフのかたにドライバーさんに電話してもらったところ、既にドライバーは、帰ってしまったとのことです。

送迎料金は、全額返金出来ないとのことです。

私は必死にホテルの前を駆けずり回って、送迎車を探していたのに、待ちもせずに帰ってしまいました。

帰りの飛行機に間に合わないと大変なので、泣く泣く一般のタクシーに乗り、空港へ向かいました。

楽しみにしていた一生に一度のフランス旅行がぶち壊しになりました。

悲しくてやりきれません。

私の心に深く傷を負いました。

二度とこの旅行会社は利用しないです。

おすすめもできません。

新幹線のチケットを予約購入しました。

・システムが未完全過ぎてチケットは何回やっても、駅員さんがやっても予約情報なしになる。
にも関わらず、エラー画面の写真がないと返金出来ないとの返事
それならばチケット発行の仕方にエラーの場合は画面の写真を撮るように記載しておくべきなのでは？
・質問のやり取りも確認せずに何回も何回も同じことを聞いてくる
・自社のシステムをカスタマーサポートの方が理解出来ていないにも関わらず、当日エラーは起きてなかったから返金出来ないと言う

予約情報がないせいで買い直して一本遅い新幹線になりました。
繁忙期なら席取れなかったと思います。
エラーが起きてないと分かるならチケット発行出来てないことも分かるのではないですか？
買い直しにも返金対応にも時間も労力も取られ最低な代理店でした。
中華系とバカにされないように日本の企業を上回る努力が必要ではないでしょうか。

If I could give them 0 stars I would. It's be almost an entire YEAR since I booked transport to mount fuji through them only to be told a day later that the ticket was now not available.

I paid $120 for two tickets and have tirelessly messaged them for a refund to which they have either said "it'll be with you in 14 days' or haven't replied. Since it's been almost a year now I assume they're just going to keep my money and lie about refunding me.

Don't buy anything through them. If you're thinking of a place to buy experiences I would recommend Klook through and through.

⭐️⭐️⭐️⭐️⭐️
Lenny was an outstanding guide for our Mekong Delta tour. He was engaging, well-informed, and genuinely cared about making the experience enjoyable. A great day from start to finish.

I booked a flight to Vietnam but due to the holidays i couldn't apply for the visa with enough time to keep my flight. I looked for an agent to speed things up but most charged twice as much. I paid them for a next day visa and I'm so happy my visa was approved the next day just like they said. I chatted with the representative the whole time. Great communication. Kkday made my day. 🙏

Booked a Shinkansen journey via KKDay website, then told the ticket was not available but would have a wait 14 days for a refund. This still hasn't been received.

Schlechteste Erfahrung mit diesem Anbieter! Wir fahren 1,5 Stunden durch Bangkok nur damit uns gesagt wird, der Bus wäre abgesagt worden und das wäre die Tage davor auch schon gewesen. Wir mussten dann ein Taxi buchen und haben drauf gezahlt. Als ich eine Beschwerde über das Beschwerdeformular geschrieben habe, wurde mir gesagt ich soll den Chat in der App nutzen. Das hatte ich den Tag davor schon getan und niemand hatte geantwortet. Nie wieder KKday, ich warte immer noch auf meine Erstattung

Crooks. They change the currency from SGD to USD and charge you +35% or the real price that you can get directly. Stay away

I booked and paid for an experience through their app for a group costing 300+. Only for them to cancel it and tell me we'll refund you in 14 days, but you can rebook in the mean time. Absolutely do not recommend. Use klook instead. Terrible service and terrible app. I'll be waiting and chasing this up.

Update: after 6 hours of customer service between KKday and the merchant, problem resolved! We were picked up by the same driver who dropped us off in the morning. Thanks to KKday for resolving this confusion with the merchant and making this customer very relieved. Thank you.

Original review:
I booked roundtrip transfer from Osaka hotel to univeral studios Japan on TM mobile. I asked when my rerun trip would be and was told it was one way only. It was a $115 voucher for a 20min ride on a van. Who would pay this thinking it was one way. I tried reaching out to the merchant on KKday and they refused to agree for a driver for return trip. Save your money and just take the metro or an uber. You will not have spent 6 hours on the chat with Tm-mobile and ruin your day at universal trying to find a ride home for your family

I have saved a screenshot of where TM mobile agreed on the chat that it was misleading language in the description

Worst experience ever :
- huge spam from the day you give your email address
- unable to attend basic customer care
- the car I booked for the day I was at the airport just wasn't there when we arrived and did not warn on WhatsApp about the issue. So unjapanese !

If i could I would give 0 star they Just use a law as a scam they wpuld advert museum turin that is located in japan and never stated japan on the title or name I though it was italy as the tickets advertised Just below the original italiqn museum page so I bough the tickets and they refused to g8ve me the tickets Back. Never buy from them