JoeBrowns.co.uk Anmeldelser 

I ordered a pair of shoes, which looked and were also advertised as real leather. When they arrived they looked NOTHING like the photo and fake, absolutely a load of rubbish.

Didn’t respond to any of my emails.

To be honest I wouldn’t even give them 1 star!

STAY AWAY from this company

We purchased a shirt at the White Rose Centre that was the wrong size. I tried to return it but was refused as they would not accept my credit card receipt as proof of purchase. The female manager was particularly unhelpful and unsympathetic to the extent that despite liking the clothes we will never shop there again. We did eventually get a refund via customer services (who were very pleasant to deal with) after finding the paper receipt but have been left with a view that this is a company that does not value goodwill and is quite a sharp operator. Beware.

I’m receiving a refund from PayPal for 2 reasons
1. Joe browns use evri as a courier
Delivery was Friday. It didn’t happen. Four days later no change in the tracking
2. Emailed customer service and had no response
The company has great products but judging from reviews should forget online selling and stick to the high street cos it can’t fulfill its legal obligations

Paid online and product was delivered to wrong house as photo showed.
Was asked if they could send me a claim form for incorrect delivery!!
Damned cheek refund or replace the item.
Don't tell me to contact your customer services as I have already, numerous times.

Bought the red check autumn coat wasnt really impressed by the quality also im a size 14 but ordered a 16 as i like a little room and it was a bit tight so could only get a,t shirt under it so if buying get 2 sizes up if you want to be comfortable
Im returning mine as its not worth the money

Ordered a pair of boots for my wedding and the pair I received were frayed a little bit round seams and edges where the leather was cut, probably with a duller blade/cutter than should have been. Messaged stating the issue and the day after next had a new pair at my door, pristine and without issue. Very happy customer. Thanks JBx

I've ordered from Joe Browns on and off over the years, and have always been pleased with quality and price, but until yesterday I'd never needed to deal with their customer service department. I called and spoke to Becky in relation to an order which Evri had supposedly delivered, but definitely not to me. I'd already spoken to Evri as it was their fault, but whilst they apologised and said that it was being looked into, they very much put the ball back in Joe Browns court, which I didn't agree with. Becky couldn't have been more helpful. She could see the GPS picture that Evri had provided, and hence knew the item hadn't been delivered to me, so arranged for a replacement and refunded my postage ! That replacement has been received this morning, less than 24 hours after my call. I really hope that they are able to recoup the £60 value of the order from Evri in some way, as in my view Joe Browns have responded fantastically to something that wasn't even their fault.

I have lost a lot of weight so buying new clothes is new to me and unsure of sizes, seem to be about a 20/22 currently, I asked them about the size for the Ruby Reverie Paisley Faux Fur Wrap as it says one size, they said 8 to 18, advisor on phone said it would probably be ok, came today and it’s perfect, tonnes of room, warm , luxurious looking and feeling, I absolutely love it.
Had I needed to return it there was an Evri label to take to one of their drop off points and instructions for free pick up if too far away

Not very good quality jeans, disappointed with the material and very thin.

They do allow you to return but it will cost you the postage which isn't included in the refund.

It's frustrating having to buy jeans online as there are few places stocking these in physical shops which means you are always taking a chance at your own expense. It rewards an average experience and a shot in the dark for the customer.

Overall I wouldn't recommend Joe Browns. Very disappointing experience.

Quick delivery, great jacket. Happy customer, will buy again from Joe Browns.

Ordered coat from them. Following 2 weeks waiting for order to be shipped got email saying order could not be processed and if i wanted item to reorder. No reason why order could not be processed no clear reason for cancellation. First time ordering and has put me off this company

Shocking! I paid £69 for what was described as a velvet floral wrap coat, but when it arrived, it was nothing more than a length of cheap, poorly finished black net with a few velvet flowers on it. Utter rubbish, worth about £15, if that.Will be sending back!

What the heck has happened to joe browns??? Ordered 4 items. The sizing is tiny. Material on all of them is cheap nasty and scratchy. Used to be lovely. Honestly had much better quality from shein ! All items being returned. Disappointed. Waa looking forward to wearing items for Xmas!

I have received an article here that has been read for 3 weeks and I do not want to continue with the reimbursement. We will continue for 3 weeks. Do not respect the general conditions of sale. I will not order any more.

I’ve just purchased a stunning pair of emerald green shoe/boots. Fit like a glove on my feet!! They are to go with my red boots… golds/white boots, 2 x different black. Fenchurch and lace, orange and cream. All from joes. All live in there box after wearing.
My dresses from joes are now classed as vintage and have stood the test of time. Leggings, tops the odd bikini… now costumes… I’m 54 all fabulous quality. Look after them and they will make you look good xx

I’ve always found Joe Browns shoes to last a while and be really comfy - good quality. However. I recently bought their ‘Stand Back Tall Leather Lace Up Knee High Boots’.

1. At first, I was impressed they looked great, but then I noticed that one of the boots laces looked a bit wonky, so after about 15 mins of lacing and re-lacing, I realised that one side of my boot had one less hole than the other, so I had to improvise to get it looking even…not a massive issue but frustrating.

2. Next issue, I’m a UK size 4 and with boots often wear tights as wear them with dresses or skirts. In order for these to fit I also had to wear socks, which was not a problem, but the inside of the sole is really slippery. So my feet were moving around more than usual, even after tightening the laces.

3. The soles…don’t get me started! They have zero grip and I wore these out for the first time yesterday. I got in my car, drove to the cafe, stepped inside and nearly crash landed onto the floor. Once I got my balance it was like ice skating…I’ve been to this cafe many times, with various footwear and never slipped like that before.

4. Once I got my boots home, not only did I realise that the soles had already chipped but the leather on the boots scuffed ridiculously easily. I have a pair of brown leather boots that I’ve had for 15 years, they don’t mark anywhere near as easily as these. I like how those have aged and I look after them and protect them well.

So, if you really really want these boots, beware. The sizing is generous and they look great. But they are dangerously slippery and the quality of their materials has gone down hill fast. After 1 wear, with only about 50 meters of outdoor walking I’m bitterly disappointed. I wouldn’t pay more than £20 for these…never mind about the £125 they are charging!!

I have just discovered Joe Browns and am so pleased I did. Earlier in the summer I decided to refresh my wardrobe and after buying items of women’s clothing from many other different companies I was beginning to get very disillusioned with sizing and quality issues. I ended up with sizes from 12 to 18 in an attempt to get things to fit. ( I am a size 15 actually). Anyhow I looked at the clothing size chart on Joe Browns and I came up as a 16 so I ordered a size 16 jacket and it fits PERFECTLY. The sizing is spot on and the quality of the jacket is outstanding. What made it even better is I got it for half price in the sale. I was just so relieved to find a company where the size of the clothing is actually the size stated on the size chart. I am now looking at some blouses and
other items to order. As well as that delivery was quick and I was kept updated by email as to the progress of my order.

I have found Joe Browns products to be superior quality; from clothing to household goods. As a regular customer, I have never been disappointed with the goods, and never had to return a single item. The buying team’s choices for the catalogue is perfect for the target audiance market. Genuinely lovely stuff, well made. And always excellent customer service.

They've cancelled my order three times in a row, seem to regularly say they have stock on website and then when the order doesn't get delivered they eventually say they don't know where it is and cancel the order. The customer service assured me I'd be refunded within a week, it took 3 and they accepted no responsibility.

Shame because I like the clothes, but absolutely pointless to order from them again

Really poor embellishment stitching on the men’s pull over sweat shirt.
Tried two on in the shop both discounted by 50% of normal price.
The stitching let go on both as I pulled them over my head.
At 90% off I may of been interested, really poor quality.