Howards Motor Group Anmeldelser 

left a review in June saying 'ordered a van , which has been registered in my name still hasnt arrived..i was promised delivery over 2 months ago'.... i still havent got a van...the Customer Care Manager was going to ring me but hasnt... this is without doubt the worst purchase i have ever made... Howards was once an excellent company to deal with....what happened ??

Bought a peaugeot from howards of dorchester great car great staff needed a couple of things done to it they supplied and fitted parts asap also when they had the car the done a battery check and the battery was at 75 percent so they charged it told me to keep an eye on it any problem with it bring it back and they will change it can't ask for better than that can you 5 stars all the way

Collected my new car today from Howard’s Taunton. From the minute we went to look at cars to the minute I drove the new car off the forecourt I have been very impressed with the service we have had. Noah has been really helpful, he patiently chopped and changed the paperwork based on our requests for quotes and he explained everything really clearly. We are very happy Howard’s customers!

Howard's Weston-super-Mare
Thankyou for the most pleasurable, kind, efficient and friendly way Marcos Louka, dealt with our purchase. He went the 'extra mile' for us, followed up everything we asked for and more. But more than anything, he was honest, sincere and knowledgeable, rare qualities we feel. Thankyou Marcos, truly delighted with my new car!

Bradley showed great patience and professionalism when helping my daughter purchase her first new car. He went above and beyond to answer all of our questions and made sure she had everything she needed, from explaining the servicing arrangements and petrol to setting up her phone. He made the whole experience feel easy and reassuring, which was especially appreciated for her first car purchase. Excellent customer service from start to finish.

Excellent service, especially from Josh and Shane who looked after me when my car needed work following a recall. A courtesy car was given and communication was excellent with repairs done to vehicle, would highly recommend.

James at Barnstaple was absolutely brilliant in all aspects of customer service. I didn't plan to change my car but his gentle and helpful support was exactly right, not heavy sales technique, answering all my questions, giving me time to look around was perfect. I felt no pressure while being able to ask all those questions we need to ask. Many thanks James, you are a real asset to the team .

Did not write that last review

Great work at Howards Hyundai Weston-super-Mare, friendly staff, will carry on getting all servicing done here. Thanks.

Absolutely excellent service from the minute we walked in to the minute we drove off in my new Suzuki Vitara! All the staff were very friendly especially as we had to take in our 2 young collies who we couldn’t leave in the car due to the heat. Andrea couldn’t have been more efficient or patient with us. She had a very good understanding that’s it’s a big decision and we didn’t feel pushed or rushed in any way. We have already recommended her to friends of ours. Very nice experience and so happy with new car. 👍👍 Liz Berridge.

Credit where credit is due:-
Ashley from Howard's Peugeot at Taunton ensured my 3008 was taken in for repair earlier, plus I was provided with a courtesy car so I could run my grandchildren to where they needed to be.
The support I was given today, primarily by front man Rhys was absolutely first class!
Hopefully this standard of customer care will continue....

Very good communications and customer service at Hyundai Weston super Mare

I bought a Suzuki Swift from Howards Suzuki, Weston-super-Mare recently. The salesmen involved were Craig and Benson who were both very helpful. I am very pleased with the car.

I am extremely disappointed with my experience at Howards Hyundai Weston-super-Mare.

My vehicle was recovered to the dealership following a motorway breakdown after approximately 2½ hours of driving. I was initially informed that the cause of the fault was contaminated fuel and that, as a result, the repairs would not be covered under my Hyundai manufacturer warranty. I was asked to authorise chargeable diagnostic work based on this diagnosis.

As I strongly disputed this conclusion, I requested an independent laboratory analysis of the fuel sample. The laboratory report found that the fuel tested within normal parameters and did not support the original contamination diagnosis. Despite this, I received no meaningful apology for the stress, inconvenience and uncertainty caused by the incorrect diagnosis.

Over the following weeks, the focus of the dispute shifted from alleged fuel contamination to historic service records and warranty eligibility, while the actual cause of the breakdown remained unresolved. I spent a considerable amount of time obtaining service records from the supplying Hyundai dealership and effectively acting as the intermediary between different Hyundai departments.

Communication throughout the process left me feeling under unnecessary pressure. I was repeatedly warned about returning the courtesy vehicle, potential storage charges and payment demands while the vehicle remained undiagnosed. Even after complying with Hyundai UK's requests, I was informed that my vehicle would not be released until payment was made for charges that I continue to dispute.

After almost two months with Howards Hyundai, my vehicle remained undiagnosed despite extensive investigations. I ultimately had to arrange, through Hyundai Roadside Assistance, for the vehicle to be transferred back to the supplying dealership, Wilsons Hyundai Epsom. They identified the fault and repaired the vehicle within a short period of time, without disputing warranty cover, requesting additional diagnostic fees or threatening the withdrawal of my courtesy vehicle. The difference in customer service and technical diagnosis between the two dealerships could not have been more apparent.

I appreciate that diagnosing complex faults is not always straightforward, but customers should expect clear communication, evidence-based diagnosis, accountability when an initial diagnosis proves incorrect, and fair treatment throughout the process. Unfortunately, that was not my experience.

Based on my experience, I would not use Howards Hyundai Weston-super-Mare again.

Bought a new Kia in p/e for old one.
Clare was very helpful cheerful and knowledgeable. She was always clear about the various options and choices and unfailingly bright and friendly. She made the process enjoyable and I would recommend her to anybody interested in a Kia. Thank you.

Since writing the following review I received a telephone call from a member of the company management who offered his apologies for the dissatisfaction I experienced, and did confirm that the car wasn’t up to the required standard in terms of presentation, and was now receiving further pre-sales attention. I made the comment that had my ‘after viewing email’ had been responded to in a timely fashion ,hopefully the following morning, I would have felt differently about the review, and I hoped this would be reviewed as a priority for future customers going forward.
I also was offered some form of compensation which was appreciated , but kindly declined.
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I contacted the Honda garage in Taunton about a 2022 plate Honda car for sale, and managed to agree a deal and part exchange price on our 2018 Honda as part exchange over the phone. We agreed a day and time to drive up and do the deal , a round trip of 110 miles. Also we paid an admin charge to our insurance company to change our policy, so we could drive the new car home that day.
I saw a few things on the website photos that didn’t look quite right, but as the car had been described as a ‘superb example’, I thought it was photo reflection or something that I’d misinterpreted as damage.
We arrived and saw the car, so before entering the premises we went to look over it, and straight away saw body work damage and a lot of scratches that obviously could not be polished out. In fact this car had more paint issues than our existing car .
I had ,before the visit seen there was a damaged tyre advisory on the last dvla mot, so I asked if that tyre had been replaced and received an email back saying ‘all looks good’ so therefore I assumed either the last owner or Howard’s had changed it, but no,it had a substantial gouged area, which although it he passed an mot I test, I felt it was probably weakened, and having under the” rigorous HONDA assured pre sale checklist “ I would have expected it to have been already replaced.
I had already said to the sales person I’d been dealing with , in an email,if it hadn’t been renewed , I’d be very concerned, so if they took that comment seriously ,it would have been sensible to renew it ?
So the assurance given wasn’t really accurate.
I explained to the sales person we met that the car externally wasn’t in a cosmetic condition that I could accept for a 4 year old vehicle, and the tyre issue I’d already raised concerns about.
So we left ,quite disappointed ,to drive home.
I sent an email that evening directly to the sales person we’d been dealing with prior to the visit, to explain to him directly why we hadn’t bought the car, and I did expect a reply of some sort, but it was radio silence, which I was unhappy with and this prompted me to leave a review.

Greg Crocker (Howards Peugeot, Weston) was tasked with finding myself and my husband electric cars. We required large size cars for each of our work.
Greg found us both ideal cars. I have a Peugeot e rifter and my husband has a Citroen Berlingo. I cannot stress enough how much Greg went over and above (especially with my car) to make everything happen.
With Greg at the helm what could have been a horrendous experience was actually very easy and we are both thrilled with our electric cars and so pleased not to have to go to the petrol station again!
I highly recommend using Greg Crocker at Howards.

We recently bought a Fiat Grande Panda from Chiara at Howards Motor Group, Weston Super Mare. Chiara kept us informed throughout the selling process. She was always polite, friendly and answered all our questions in a proessional manner. We never thought she was just pushing for a sale. We enjoyed the sale process and are now enjoying the new car

Drove over an hour to the Taunton branch having waited over a month for an appointment to run diagnostics on my Peugeot boxer. When I arrived (on time at 9.30) I was told the cost was £162 (which was agreed before) but that I could pick up the vehicle at 4.00pm. There was no mention of a 6 hour wait when I booked it. They did however, try hard to move things around and I was able to get the van back by midday which was reasonable in the circumstances.

Sat Nav trouble and a download that wouldn't download.
Lee, thank you. Your support was perfect, everything I needed to get the thing up and running again. Patience, humour and great trouble shooting skills as it wasn't as straightforward as we'd expected. I'm so grateful for the time you spent messing around with it. Couldn't have asked for better support and service.