Honey Birdette Anmeldelser 

HB products are beautiful and luxurious. The experience is usually great if you're making a purchase. However you are treated very poorly if you ever decided to make a return. I went to the Century City, CA store to return a purchase I had made a week ago. I was told that they could not accept returns unless I choose store credit as their terminal was supposedly down for making returns for a whole week. Conveniently it works totally fine for purchases only. How does a luxury store tell their customers that they cannot make a return for a week or have to go to another location? Even contacting their Customer Service offers no help and just simply tells you that unfortunately you have to go to another store however inconvenient that is for the customer. If you really have issues with your system, then please change your system. In the past while being in the store, I've overheard some of their workers in the past that they always have issues. So customers beware.

I unfortunately had to get a refund for an order and Sophia was more than helpful and really went above and beyond to help, very informative and lovely person with exceptional customer service.

Ordered and checked a set would be in for my wife’s birthday - didn’t arrive as full set - second time this has happened consecutively but this time for birthday . Nice lingerie but clearly stock and delivery issues , and customer services don’t seem to have power to put anything right other than to offer a small discount . For a high end brand I expect much more . Feel let down and dissatisfied

My wife and I are very regular customers of Honey Birdette. Service is top notch and quality always great.
Had a delayed return some weeks ago but Tiffany from the customer care was very helpful and quick to resolve my issue.

100% correct in communication, helping. Top service!!

I love Honey Birdette! Regular buyer for 5+ years. Love my Honeys. Danielle is amazing at customer service - AU.

Stella helped me out heaps and she did an amazing job x thanks a bunch!

Advisors on chat are always very helpful , I was helped by roxie again today and she was very quick to give the help and offer solutions .

Een bestelling geretourneerd, maar 1 item werd niet terugbetaald. Meerdere keren contact opgenomen, maar kreeg steeds hetzelfde antwoord. Ze zeiden dat deze er niet bij zat en dat het management team dit zou onderzoeken en mij per mail zou berichten. Ik weet zeker dat ik dit item teruggestuurd had, omdat het mij veel te groot uitviel.

Ordered some items. According to their website orders placed before 11am are shipped the same day. For priority delivery it's supposed to arrive in 2-3 working days. It's been a week and my package is still showing as they've generated the label but haven't actually sent it. When I contacted them they claimed they had a sale on (it's October, the only sale I can see is two for one on stockings so I wouldn't have thought that constituted a sale sufficient to cause delivery delays. ). Very unimpressed! It's now past the dates my package was supposed to arrive and it hasn't even been sent. From a previous experience some of the staff in your store were also rude and obnoxious.

Good customer service

There was an issue with my order. I contacted customer service and they got back to me quickly and fixed the issue promptly. The product was high quality. I would shop here again.

I just wanted to say how lovely Violet was. She was so kind, patient and understanding when helping me with an exchange, and I really felt that she genuinely wanted to help.

She was quick to reply to my emails, really warm and empathetic, and made the whole process so easy and stress-free. Everything was handled smoothly and professionally, but what I appreciated most was simply how lovely she was to deal with.

Thank you so much, Violet — you were amazing and a real credit to the team! ❤️

Slowest shipping ever. I’ve had several orders canceled weeks after placing the order. So they basically held my money for over 2 weeks and canceled on me. FOUR TIMES! I guess It’s my fault for continuing to give them business. Expect it to take 2-3 weeks to get your money back when you send in returns. The lingerie is high end. They advertise pretty boxes with shipments. They come in cheap poly bubble mailers. Even my $1000 orders came in cheap bubble mailers. Customer service is a joke. This company has some work to do if they want to stay in business.

They make some real quality products and the customer service support has been always great. Thanks specially to Violet for helping with a particular issue due to customs and imports from the shipping company.

Thought long and hard about reordering from HB given the poor experience I had prior to Christmas but thought I would give them another go. What a mistake!

Despite items showing in stock the set was partially shipped. When contacted customer services was informed it was fully shipped and told to look in the bag again as I was mistaken. I did, I was not.

I then sent the email shipping notice and it was clear it was not shipped.

HB then offered a replacement and a refund as an apology and a commitment to have the items delivered by today as they were a gift for tomorrow.

Chased this morning, informed the item was with the courier and would be divered today. Requested tracking number ignored. When chased again, items not in stock, issued part refund but will take upto 10 days.

No gift, no money and due to HB no options.

Poor customer experience
Poor stock control and online stock system
Poor communications
Premium price for a well below par service

This was the exact same experience as in December so clearly no improvement.

I've bought multiple items from HB over a few years for my wife. Quality is exceptional. In store service and after-sales service is the best I've experienced from anywhere. Very accommodating with sizing and responsive with queries.

Thought to try this brand during the recent sale for the first time as I was vary paying full price without being aware in how their sizing and quality is.
Ordered a set of 3 pieces. Unfortunately, got an email that 2 pieces were no longer available and a refund has been processed.
This meant that I had to follow up myself with their customer service to explain I don’t want the 3rd item on its own. I got told a refund has been processed and will be with me in 3-5 business days. 3 weeks on - still no refund (had to be checking my bank and following up again). After the second email asking why I still hadn’t received the full refund even though the final item was cancelled too, I got told that it was missed due to being marked as ‘fulfilled’ and a refund has been issued now.
This refund however was for the set, but did not include the £4.99 shipping costs. So I again had to follow up and ask why I am paying shipping when nothing was actually shipped. Basically out £5 just for shopping with Honey Birdette.
Customer service have finally issued the £4.99 refund, too, after my 3rd email chasing them about keeping my money.
Customer service has been okay at getting back to me, but it is extremely disappointing for a premium brand to have this many issues. From not keeping an accurate stock number and selling items they don’t have to requiring numerous follow ups to ensure all money is returned.
Safe to say I will not shop at honey birdette ever and recommend everyone to avoid this company.

This company is really jenky. The prices are high and quality is low. Not to mention they have horrible customer service. They will do anything to not return or exchange an item. For example, I TRIED ON a bra I purchased and they said I couldn’t return b/c it had been worn, when I only tried it on. Also, just a personal observation, but it is bizarre that they only respond to positive online reviews while letting upset customers stew with no response. Seems like a poor choice. But anyway, the product here is disappointing for the price.

Never ordering from this company again. Really unfortunate because I’ve followed them for a number of years and really yearned to finally have one of their sets. Figured if I got it and didnt like it or the quality, I could return it. WRONG. Sent both a bra and thong back, and the company informed me that the bra was ineligible for return because it “showed signs of wear”. I lengthened the straps and tried it on for 2 minutes before deciding I didn’t want to keep it. Very very glad I decided to take a video of the quality and integrity of the garment because I was so dissapointed with it. Really hoping that my bank can rectify this for me because I’m thoroughly dissapointed with this determination.