G.H. Bass & Co. Anmeldelser 

Leider eine sehr enttäuschende Erfahrung.

Für die Lieferung innerhalb Deutschlands wurden bereits 9,95 € Versandkosten berechnet, was ich für ein einzelnes Paar Schuhe schon sehr hoch finde. Leider passen die Schuhe nicht und müssen zurückgeschickt werden.

Für die Retoure werden nun zusätzlich nochmals £6,50 von der Erstattung abgezogen. Damit zahlt man sowohl vergleichsweise hohe Versandkosten für die Lieferung als auch nochmals eine erhebliche Gebühr für die Rücksendung – obwohl man am Ende keine Ware behält.

Mir ist bewusst, dass Retouren nicht zwingend kostenlos sein müssen. Die Kombination aus 9,95 € Versandkosten und zusätzlichen £6,50 Rücksendekosten empfinde ich jedoch als ausgesprochen kundenunfreundlich und für eine Bestellung innerhalb Deutschlands kaum nachvollziehbar.

Für mich ein klarer Grund, dort künftig nicht mehr zu bestellen.

I purchased the GH Bass x Aritzia model, and unfortunately, I noticed that the front of the shoe started to deteriorate quite quickly — after only about a week of wearing them, and only at work.

I contacted customer service to ask whether this was considered normal wear or a defect. I was told that it was normal wear and that, after only a week, I had most likely bumped or scratched the shoe somewhere.

Before I even had the chance to respond and explain that I generally only wear these shoes at work, the conversation was closed. I found that quite disappointing. For a shoe to become this damaged after only a week of limited use, I expected better quality and, at the very least, a more helpful response from customer service.

I’ve purchased GH Bass shoes several times in the past, although not this particular model. The previous pairs I owned were a little more polished in appearance and seemed much more durable. Based on this experience, I feel that the quality has declined significantly, and I unfortunately wouldn’t recommend purchasing this model.

Ordered Loafers for my partner to wear to his nephew's wedding in Tampa. I left it too late to order and ordered the wrong size. I called them today, and they updated the size and changed my delivery to 24 hours, so they will arrive on Friday before he leaves on Saturday. Amazing Customer Service.

Update:
I contacted PayPal about the discrepancy between the product description and what was delivered. They processed me a provisional refund while they contacted Aldo Group. Aldo never responded within their designated time frame, so PayPal resolved the case in my favor. I was refunded in full.

If a PayPal option is available for online purchases, I always use that.

I'd stopped buying clothing items online years ago after having been burned twice with items purchased from what looked like "American made" companies, only to find out they are Chinese and what was delivered was not at all what I ordered. The first was a leather tote bag that turned out to be plastic, and the second was European linen bedsheets that turned out to be paper disposable sheets. I had to laugh when I sent PayPal images of the ad and what was delivered.

I really thought GH Bass was still a reputable brand. Now, before buying anything based on their reputation, I look up who owns the brand name.

Original post:
Sandals I purchased on the GH Bass website were described as leather. They just arrived and are clearly NOT leather. Final sale item, so no recourse as far as I can tell. I only just found out that Aldo Group owns the brand and are trying to revitalize the GH Bass brand this year, 2026. They are tanking it as far as I can see. Stamp on the inside of the shoe reads, "Made in China"

I just called customer service. Nothing they can do. So basically, buyer beware even with trusted brands. Huge disappointment.

I've had my shoes barely two months and the outer soles are almost entirely used up at the heel. For a 200euro pair, I'd expect at least a year's worth...This is not a durable shoe at all... Extremely poor quality from an "American" brand

The customer support is non existent. They do have a chat where you can talk with employees but they come off as extremely uninterested in providing any support. I get hating your job when you work in customer service but still, who wants to order from a company where it’s that obvious they really don’t care and don’t want to help you? They’re sending me the wrong item and refused to allow me to cancel or change the order even though it hasn’t been processed yet.

Leider habe ich mit dem Kundenservice von GH Bass keine guten Erfahrungen gemacht. Der Umgang war wenig kulant – bei einer Retoure blieb ich auf hohen Versandkosten sitzen, ohne dass hier eine faire Lösung angeboten wurde. Für ein Unternehmen dieser Preisklasse hätte ich mir einen entgegenkommenderen und kundenfreundlicheren Umgang erwartet.

I had a terrible experience ordering from G.H. BASS. When my package arrived, items from my Comfort Kit were missing. Trying to get in touch with customer service was an absolute nightmare, emails went completely unanswered and no one answers the phone. I eventually had to comment on an Instagram post on social media just to get a response.
Instead of properly replacing the missing items, they simply refunded it and told me to place a brand new order myself. On top of that, despite reaching out within days of receiving my package regarding a price adjustment issue caused by their own delayed communication, they hid behind rigid policies and refused to help. Extremely disappointing customer care. I will be returning my order and will not be buying from them again. The size guide and sizing is completely off. So if you order something and receive your package and you may need another size, it’s literally honestly too bad. They do not care.

Where do I begin? Bass loafers have been a staple in my family’s wardrobe for generations. We’ve always counted on them for timeless style, quality, comfort, and craftsmanship.

I recently purchased a pair of men’s Weejuns in size 11½ directly from the Bass website, and the experience was incredibly disappointing.

First, the sizing guidance recommends ordering a half size down. That advice was completely wrong in my case. I followed the company’s recommendation, and the shoes were painfully tight.

Second, the product photos on the website showed a beautiful loafer with rich brown leather wrapping around the sides and heel, paired with an elegant cream-colored leather panel across the top. It looked like a premium, all-leather shoe. When my order arrived, however, the cream-colored upper wasn’t leather at all. Instead, it was made from what looked and felt like a cheap burlap- or canvas-like fabric, making the shoe resemble a tennis shoe more than a classic Weejun. It looked nothing like the premium leather shoe that was pictured online.

Then there are the soles. They are unbelievably slippery, with virtually no traction. On smooth floors they felt downright unsafe, and I nearly fell more than once.

To top it all off, Bass charges $7.95 to return what I believe was a misrepresented product. That was the final insult.

It’s heartbreaking to see a brand my family has trusted for generations decline like this. The quality is gone, the fit is off, and the materials no longer reflect the reputation Bass once had. It feels as though the company has sacrificed quality in the name of cutting costs, and unfortunately, it shows.

Buyer beware.

100% AI responses = Customer service?

But not even AI reads the mail that you send. It's pathetic really.

It's not that the customer service is bad...it's that IT ISN'T EVEN EXISTENT.

You will NOT be able to contact a real person through any channel whatsoever.

Companies like this are the reason trust is at an all time low.

Ich habe schon mehrfach bei G.H. Bass EU bestellt und mag die Schuhe – umso enttäuschender war der Rücksendeprozess.

Erst im Rücksendeportal tauchte eine Gebühr von 7,59 € auf. Auf der Website steht vorher nur, dass Kunden aus der Schweiz, Norwegen, Estland und Monaco die Rücksendekosten tragen müssen. Als deutscher Kunde bin ich davon ausgegangen, dass das für mich nicht gilt – die eigentliche Regel für alle Länder steht erst weiter unten, unauffällig versteckt.

Auf meine Nachfrage hin hat der Kundenservice das nur mit Verweis auf die AGB abgetan, ohne auf die missverständliche Darstellung einzugehen oder eine Lösung anzubieten. Kulanz? Fehlanzeige.

Für ein Unternehmen mit höherpreisigen Produkten ist das schlicht zu wenig – transparente Kommunikation sollte selbstverständlich sein, keine Ausrede.

Schuhgrößen fallen leider viel zu klein aus. Dies müsste entsprechend bei den Artikeln vermerkt werden, damit man richtig bestellten kann. Es ist zwar vermerkt, dass man für die Rücksendung aufkommen muss, aber nicht dass die Versandkosten für die Lieferung bei Retoure auch zu bezahlen sind. Auf Emails folgen nur allgemeine Floskeln....

Quality American Sportswear that has fraying fabric and is MADE IN CHINA. Right on the tag INSIDE of the shirt. BS

Ich habe hier neulich eine größere Bestellung an Loafern aufgegeben und bin sehr zufrieden mit der Erfahrung. Die Bestellung wurde schnell geliefert und die Loafer haben mich optisch und qualitativ überzeugt. Lediglich das Einlaufen der Schuhe war eine negative Erfahrung, weil die Schuhe zu Beginn sehr eng sind. Nach dem Einlaufen passt aber alles einwandfrei und die Loafer sehen weiterhin super aus.
Die Retoure läuft ebenfalls einwandfrei und die Rückerstattung erfolgt sehr schnell. Gerne wieder

Wow, never thought!!! Bought a pair of Sorell 12" hunting boots in 1974....still wear them hunting, maybe 20 time a year. 2004 bought a pair of BASS 10" hunting boots. Maybe wore them 10 times mostly just in snow!!! Loaned them to my son in law to go hunting with me and the leather upper completely parted from the rubber lower!!! Looks like the garbage rubber dry rotted!!! What utter junk!!!!!

Shoes don’t fit. Customer service non-existent. They have had my return for almost a month and not refunded my money. I shop online a lot. They have the absolute worst customer service. Abhorrent. Do not buy from this company.

Ordered, during a Labor Day sale, a particular style that was on sale and returnable (which was important to me as I wasn't sure of fit). They had just my size left. I received an order confirmation but no further email for the next 12 days. On the 12th day I called the hotline (which did, to their credit, pick up quickly) - and was told that it my item was on backorder (there'd been no online acknowledgment that this might be the case) and that they'd finalized the decision that they could not fill my order that morning. While I'd receive a refund, I was left outside of the sale period with no options to order a similar style at a similar value as they said that that could only be offered for the same style (which, of course, was out of stock/discontinued by that time). I'm extremely disappointed at both the lack of communication and lack of remedial options and will likely not be ordering directly from them again.

My order remained in an "unfulfilled" status for over a week. I contacted a chat agent on a Tuesday and was told the shipping would be expedited. But when I spoke to a call center agent named Cole Thursday he contradicted what was previously told to me, and advised me that I would not be able to receive an update on the status of the order until the next Tuesday..... Unacceptable.

I am a huge fan of GH bass Weejuns and I'm proud to have several pairs in my collection. But the experience with this transaction has faded my view of the brand. I ultimately had to call back and request a refund after ordering loafers through a different retailer... But at this point I have not gotten a confirmation that the refund will be issued.

GH Bass is not the company it used to be, neither in quality nor customer service. I am in the middle of an awful experience with this company. I returned a pair of sandals after the first wearing resulted in them falling apart. Customer service politely instructed me to send photos, and someone would follow up. After no one followed up, I contacted them again, and it was clear no one had addressed the return. After finally returning the shoes, I received an email acknowledging the return and that the refund could take up to 15 business days. Of course, there was no refund within the time period, so I called again. The agent said, ‘Oh, so sorry but your return was not put into the system, and it will take an additional 5 business days. It’s been almost 4 weeks, and I am still waiting…. The craziest thing is the sandals are currently marked ‘final sale,’ and there are no reviews. I wrote a review so that no one else gets screwed, but GHB refuses to post it. Terrible company.