Garnet Hill Anmeldelser 

Ordered two long sleeved cotton t-shirts on Oct. 4; the first came within a week and half. The second took a solid month to arrive, by which time the weather had changed from early fall to early winter, with the result that the very thin shirt was no longer useful to me. Shirt is thin and easily stretched out of shape. Worst of all: customer service utterly indifferent and unresponsive.

I have never been so frustrated with poor customer service in my life. I will not do business with them anymore. For the expense, you'd think they could afford someone to take care of customer service. Good luck if you need to return or exchange something. Never again.

I ordered a comforter Sep 8th 2026. Today is Oct 6th 2026. The original comforter was delayed to due to out of stock which no one from Garnett Hill informed me until I inquired last week. So, I ordered a different color, Ivory. Well, a dark spruce comforter was delivered today. So, sorry, you guys deserve a terrible review here today. I am keeping the dark spruce because I need the down NOW! Terrible service.

They shipped my package to an old address. Through virtual assistant, UPS and phone customer service for a UPS pickup to send to correct address, there was ho response. Worst customer service in the retail business! Keeping customers on hold for one hour+ is not customer service. But I hope someone at my old address is enjoying their free product! There are better sources for bedding elsewhere. Do not do business with this company! They are awful!

Garnet Hill is the worst. I received a birthday coupon. When i tried to enter the code, the system would not accept it. I tried to call the suggested number and was routed to an emergency alert device. Told the person i was not interested and they kept talking. Hung up and will NOT repeat any attempted orders at Garnet Hill again.

The return exchange process is extremely slow and inefficient. To exchange for a different size, you must return original merchandise and wait two weeks before the exchange is initiated. At that point, the items you want may no longer be in stock. No notifications are sent that the return package was received. It took a chat and a phone call to track my return package. I am still waiting for an email confirmation that the exchange will take place. Very poor service!

Order was supposed to ship same day. Ordered on Tuesday, now it’s almost the weekend and still no update on shipping.

I ordered a cashmere sweater and expected it to ship on 9/12/26. I also sent an inquiry to Garnet Hill and never heard back. When i finally reached a virtual assistant she told me that the sweater was late and had not shipped. They could at least answer you back and let you know when it was to ship.

Disappointed again in shipping times. Don’t expect to receive your items for at least ten or more days after your order is placed. They will indicate that your order has been shipped out when you call, but only a label has been created. It maybe days before your ships from their warehouse. Additionally, it is a bit bewildering when you call to talk about the delay in receiving an order, and the agent ends the conversation by trying to offer you discounted items. I can’t imagine who is advising this type of customer service.

We bought three rugs and three pads on August 21st with 2-day expedited shipping. By the seventh day two rugs and three pads and been delivered. The largest item which was a 5x8 rug for $630 has not shipped and there's no information as to when it will be shipped. So now we have two rugs with fitted pads and a large pad sitting on our floor with no rug. UGLY!

While I love the quality of material and the style, we ordered the king size Johanna quilt for $349. The workmanship was incomplete- many of the patches were half sewn on and completely open on some ends.
Sadly, we ordered pillow shams to match a month ago, but none came - I emailed a week ago- no response. I called today and was told that on Aug. 14 (2 weeks ago) they are on back order unitl mid-October. When I asked about contacting me (sending out an email) they said they would send me an email if I would like one (???) I guess they don't inform customers about their inefficiencies. Seems like very poor customer service, along with poor craftsmanship. I will not be ordering from them again.

I just recently received your catalog and on the front it clearly says if you spend over $200+ Free Shipping. I tried to place an order online and it kept charging me $19.00 for shipping!! So, I called and spoke to customer service and told her to look at the catalog it says it on the front. She did not care and was extremely rude. I have used Garnet Hill for several years and I always got Free Shipping! I have never paid for shipping. They just lost me as a long term client!!

I thought this was a higher quality clothing shop! I placed an order
In April and was told it was on back order! They kept stringing me along for
months! I have called and spoken to people In foreign countries, I have emailed, texted and tried many attempts to talk to someone.real!!To no avail.I only talk to robots! I’ve given up on this company and their lack
of customer service. Very very por! It is now mid August and I still have not received my dress!

I love the quality of clothing at Garnet Hill but my shipping experiences with online shopping have been very frustrating. I have had many orders arrive very late-even with expedited shipping. Even their standard shipping fees are very expensive. And I wouldn't even mind paying the extra money so much if my orders actually arrived on time. So disappointing!

I recently ordered a swimsuit from Garnet Hill and while it was a nice product, the fit wasn't quite right. I returned it and was surprised to discover that they deducted $27.90 from my refund. When I called I was told it was to cover outgoing and incoming shipping costs. I know it did not cost Garnet Hill $19 to ship the product to me (it was standard ground shipping). While it might have cost them $9 to cover shipping back, this is unusually excessive compared to other online retailer policies. Garnet Hill shoppers beware! You will pay nearly $30 simply to try on a swimsuit or other article of clothing. Your only option is to exchange the item in order to not incur this expensive penalty.

Linen fitted sheets are poor quality. Ripped with huge hole after only a few months of use. Customer service rude and unwilling to offer any credit toward replacement. Uninterested in feedback on quality. Will not buy from them again.

No longer ships to Canada. One of the few US products Is would gladly have broken with my compatriots to buy. Sadly I dont think they thought it was worth the hassle.

Loved loved loved a blouse that was already $99 on sale with tax and SHIPPING it was the same price. I hardly ever order from places that gouge shipping like they do. I know it doesn't take $13 to ship a sleeveless linen top. You lost me.

Very poor customer service. I ordered a dress. Months later, it still hadn't arrived, so I contacted them to ask about it. Got a gruff reply without any apology; just told it was on back order. I had never been notified it was on backorder or that it was delayed. I waited another month- without any updates- and contacted them again to ask that they cancel my order. Got a gruff reply with no apology, simply stating that it had been shipped, to return it when it arrived, and that they had waived the $8 return fee. That's it! No apology, no discounts offered or other amends made- just an $8 return fee waived. A month later, it still hasn't arrived. I can't remember ever having such poor customer service. Will not order from them again.

I've been a continuous purchaser of Garnet Hill "relaxed linen" sheets for well over 15 years. The bedding is worth every cent. But the linen used in my recent purchases of a tunic and a night gown is coarse and crunchy, no matter how many times I've washed it. Of course I can't return these items (which were not cheap) because they've been worn and washed, but they are uncomfortable so I rarely choose them. Interestingly, I bought a linen shirt from Boden at the same time, for about the same price, and it is soft and flowy. My advice is NOT to purchase linen garments from Garnet Hill when you can get better quality for the same price elsewhere. And yes, their return policy is pricy and shipping is SLOW. They don't even notify you when your order will be delayed, so I've missed travel deadlines twice with them because I thought a month was enough advance time. Still, their bedding remains high quality at this time, if you don't mind the shipping costs and slow delivery. I'm STILL waiting on a cami exchange I initiated weeks ago. No text so far.