Evie was amazing when my package went missing. She was very helpful and sorted things so quickly for me. After understanding the situation they ordered me a replacement straight away.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love the make in general I found Freja in my local Waitrose so decided to try the new soups - my gosh they charge quite a bit for delivery on subscription (other companies are free) and it took a wh... Se mere
Me and my family have been using the chocolate, strawberry, vanilla and plain powders for over a year. The kids love their chocolate and cacao hot chocolates and I use the plain in their pancakes t... Se mere
Virksomheden har svaret
Freja Bone Broth! Well what can i say, an excellent online experience with this great company. Excellent customer support from Evie, such a wonderful and kind person. I purchased a product which if I’... Se mere
Virksomheden har svaret
4,3
Fremragende
251 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Incorrect order got sorted quickly
When I received my order one of the products I ordered was incorrect. I reached out to Freja customer service using their online website link and got a very quick response via email. There was no issue in them sending me out the correct items. The customer service is excellent and Evie was most helpful.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Alison,
Thanks so much for your lovely review!
We’re really sorry there was an incorrect item in your order, but we’re glad we could get it sorted quickly for you. If you ever need anything else, we’re always here to help 😊
Evie,
Team Freja
Great bone broth
Great bone broth and have moved away from my go to Bisto brand. Great taste. Use both bone broth and instant for chicken and beef. Instant makes great gravy. Customer service is quick to respond and change subscription requirements. Would highly recommend
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Clare,
Thank you so much for the wonderful review!
We’re thrilled you’re loving the taste of our bone broth (and that we’ve earned a spot over your old go-to!).
Thanks as well for your kind words about our customer service. We really appreciate the recommendation! 💛
Evie,
Team Freja
The most delicious broth
The most delicious broth, my ultimate favourite is the chicken. A daily drink I trust and look forward to having. I also use when steaming veg to give more flavour. Customer service and team is wonderful - thank you ☺️
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Isobel,
Thank you so much for your lovely review!
We’re thrilled to hear the chicken bone broth is your favourite and part of your daily routine.
Thanks again for your kind words about the team ☺️
Evie,
Team Freja
Excellent product
28. december 2025
Besvarelse fra Freja Bone Broth
Hi Karen,
Thanks for the 5 star review 😊
Evie,
Team Freja
Great purchase
Great purchase. Arrived on time. Perfect product. Only negative is there is no option for a one time purchase. You have to go in and cancel subscription.
28. december 2025
Besvarelse fra Freja Bone Broth
Hi Sara-Jane,
Thanks for the lovely review! If you ever need help placing a one-time purchase, please reach out to our customer care team 😊
Evie,
Team Freja
Excellent product and customer service…
Excellent product and customer service as always- thank you 🙏
28. december 2025
Besvarelse fra Freja Bone Broth
Hi Kim,
Thank you for another lovely review! So pleased I could help 😊
Evie,
Team Freja
Customer services excelled themselves …
I placed my order and automatically pressed pay realising it was not my present address. I contacted customer services who promptly fixed my error even though order was processed. I am extremely happy with the service I received. Thank you .
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi there,
Thank you for your lovely feedback! So pleased we could fix the address issue for you quickly 😊
Evie,
Team Freja
Delicious chicken instant ramen and…
Delicious chicken instant ramen and responsive and helpful customer service
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Michele,
Thanks for the review! So pleased you are enjoying the Ramen 🍜
Evie,
Team Freja
Freja bone broth…
Freja is a great company with great bone broth, it is the best out there and I recommend them to anyone who wants a healthy lifestyle and a healthy gut. I have a cup of bone broth every day, and even cook with it, the chicken bone broth is lovely my favourite, try it you have nothing to lose, but everything to gain!
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Christine,
Thank you for your kind words! We're so pleased you're enjoying our products and are recommending them to others ☺️
Evie,
Team Freja
Excellent products great customer…
Excellent products great customer service.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Seh,
Thanks for your kind feedback - so pleased I could help!
Evie,
Team Freja
Dreadful
Dreadful. Used it as a base for leek and potato soup. We both had 2 mouthfuls. That was enough.
Can't get rid of the aftertaste. Waste of quality potatoes and leeks.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Jacquie,
I am sorry to hear you did not enjoy our products. We'd love to make this right for you. Please reach out to our customer service team at: hello@frejafoods.com
Evie,
Team Freja
helpful and efficient
The service team were really helpful and efficient at sorting out our order. Products are always delicious and super healthy, just what I’m after for my family
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi there,
Thank you for your kind words! So pleased we could help you 😊
Evie,
Team Freja
Excellent customer service
Excellent customer service. A caring company that isn't taking advantage of their customers.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Nana,
Thank you for your kind words and support!
Evie,
Team Freja
Great Company
Excellent company to deal with. Unfortunately their product wasn’t for me, and they refunded my money, no quibble. How companies SHOULD be run!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Elizabeth,
Thank you for your review! So pleased we could sort this out for you 😊
Evie,
Team Freja
Lovely product and excellent customer service
I love these products. I have a subscription for the chicken bone broth, it’s delicious and I’ve noticed improvements in my hair, skin and joints since I’ve included bone broth in my daily routine. Customer service is also excellent.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Hayley,
Thank you for the kind words on our products and customer service! So pleased bone broth has become apart of your daily routine 🙌
Evie,
Team Freja
First time buyer - chicken powder - Very bad smell, hard to drink.
First time buyer. I bought the chicken powder as at the time the beef one was out of stock which I would of favoured.
I have to honestly say it's extremely difficult to drink. The smell is so so strong, and it nearly makes me bork trying to drink it as the smell is so bad.
Not sure if I've had a bad batch as I read other reviews and people are positive about it.
The powder is not clear either, more like a yellowy colour, which is misleading as online all the images portray it as been more off a clear consistency. So I'd say that's false, well it is with the powder version anyway.
So I'm really struggling to even use this product.
I do want to try the beef product, but after this experience I would favour trying the cartons as opposed to the powder.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi there,
Thanks for your honest feedback and we’re sorry this one didn’t work for you.
Our Chicken Bone Broth Protein isn’t designed to be sipped on its own, but added to recipes as a way to boost protein, collagen and amino acids. The smell and colour can be quite strong when mixed with just water, so we usually recommend blending it into soups, stews or savoury meals.
Please do reach out to our customer care team at hello@frejafoods.com - we’d love to help improve your experience.
Evie,
Team Freja
Products are excellent and have really…
Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery.
Excellent customer service in their quick response to a refund request when a blip occurred on a discount code offered.
The website could be clearer on the full range of products options available and I’d love to have a more simple way of building my own bundle choices.
Turkey broth shouldn’t just be for Christmas!
Otherwise very happy customer. Thank you Freja
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Liz,
Thank you so much for your lovely review! We’re really glad our products have supported your Dad’s recovery, and that our team could quickly sort the refund issue.
Your feedback on the website and bundle options is greatly appreciated - we’re working on making things clearer and easier to use. We're so pleased you're enjoying the Turkey Bone Broth also!
Thanks again for your support. We’re always here if you need anything.
Evie,
Team Freja
Great products
Great products, I drink the instant bone broth every day, great protein & health benefits & tastes delicious!
I have subscribed for months and love it.
Only thing I would change is more management of subscriptions online, but the customer service is quick and helpful!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Alexa,
Thanks for your lovely review! It's great to hear bone broth has become apart of your daily routine!
Our new subscription portal will be live within a few weeks making managing your subscriptions easier! Glad I could help in the meantime 😊
Evie,
Team Freja
Love the brand 🤍
Love the products and when I needed to reach out to their customer support, they delivered a 10/10 service 🤍
Definitely recommend Freja :)
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Freja Bone Broth
Hi Shane,
Thank you for your kind review! So pleased I could help ☺️
Evie,
Team Freja
Good value and quality
Good value and quality. I have started using these at work for a tasty easy lunch while I keep working ..lovely customer service too thank you
24. november 2025
Besvarelse fra Freja Bone Broth
Hi Caroline,
Thank you for the lovely review - we really appreciate your support and are so glad you're enjoying the bone broth at work!
Evie,
Team Freja
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