Fleshlight Anmeldelser 

Bought a product from Fleshlight. Box came to the house. Opened the box. Had no idea that this box was from Flashlight. Simply looked at the product. Did not touch anything in the box. Called customer support at Fleshlight. They refused to take back the product and credit me as the box was open. Do not buy anything from this company. If you are dissatisfied, you will lose your money.

I happily join the gang(bang) of unhappy customers who complain about these crappy sex toys AND the "worse than third-world" horrible terrible very very bad customer-(we don't)-care!

Let's start with the product and then I'll close by showing you the laughably abysmal level of bad service.

I had tried their Megan in the past, and a few more, as I have tried HUNDREDS of any kind of sex toys for men, because due to an accident I am handicapped since many years and I have little social and zero sexual life, i.e. I am 100% dependent on sex toys.
Honestly, even their "best" and most RIDICULOUSLY OVERPRICED stuff is BARELY acceptable.
No idea why some people say their material feels like the real deal, because IT DOES NOT, unless for "real deal" you mean a woman who gave birth to 20 children and never trained her pelvic floor muscles (with all respect for such hardcore mothers like my dear auntie).
Personally I am on the side of those who say that ALL their stuff are WAAAAAAAAAY too soft and loose.
ZERO firmness, ZERO feeling of your best friend down there being tightly enclosed in a 360° pelvic hug.
I very quickly threw away all their toys that I had the stupidly masochistic misfortune to try. Apart for Megan just because I like the name.

But recently I saw their "Grip Blue Ice" in offer at 9€ in Amazon, advertised as realistic (I wonder if they have ever seen a vagina? Realistic? This crap LITERALLY has the form of a game console's joystick with a hole in the vertical axis with geometrical symmetric protuberances inside that have zero firmness, and if feels like putting your willy billy in a gelee pudding. They must be a bunch of necro shut-ins to call this realistic 😂).
And as dumb as I am, I bought it.
I thought, for this price what can go wrong?

EVERYTHING!

Besides being THE SINGLE most USELESS sex toy I have EVER tested among many hundreds, it even had a manufacturing defect with a cylinder where the palm of your hand goes (if you are right handed). It was so foreign to the touch, so wrong and disturbing.

I immediately made pictures (which I will upload here too, if I find a way, but I don't see any atm) and sent them to them.
They ACKNOWLEDGED THE MANUFACTURING DEFECT AND APOLOGISED FOR IT, offering a replacement.

At that point I decided to try the toy and I found that it's completely useless, every cent of its price is wasted money because this truly feels like nothing.
And mind you I am very well-endowed, most sex toys feel too tight for me. So, it's not me the problem here.

And I hence told them that a replacement would be a waste of time and effort for me and them, as they would waste shipping costs and I would still send it back to Amazon for a refund (I can't return the open one because it's a hygiene article, but I can return the sealed replacement 😉).
They started blabbering COMPLETE NONSENSE how "we can't refund hygiene articles" which is A LIE, because first of all as seller they can do whatever they want, and most importantly if the article is defect like this one is, it CAN be refunded even if hygiene article, the law dictates that the seller can choose is repair, replace, or refund.
They simply did not "want to" offer a refund.

After a back and forth of negligent, irritating, snobbish answers from them, I started losing my calm.
Seeing as they kept answering the same and even made fun of me and impolitely said that any further message will be answered with a template (which btw I had sent only four!!! First time in 50+ years that I meet such a SHAMELESS customer agent!!!) I wrote a negative feedback in Amazon and these absurdities in human form dared blatantly LIE and claim they never said there's any defect and that I have been aggressive just to get a refund on a hygiene article.

In other words, not only they sell a crappy product, not only there's a manufacturing issue, not only they offered a replacement while stubbornly and without reason refusing a refund and treating me with contempt and "professional unfriendliness" (aka insulting without insults), but also they gaslighted me with lies to shut my rightful feedback up.
They made all this theatre of lies just for 9€!!!

OH YEAH, I almost forgot: the article isn't even as described, which IS 100% a reason for a return & refund!!!
They PROMISE two things in Amazon for this article:
1. Realistic (and I have already debunked it).
2. FIRM HOLD (and like I said this crap it's like a gelee pudding with ZERO firmness whatsoever).

They absolutely HAVE TO refund!!!
Instead, they lie and gaslight!

If this isn't the worst Customer (we don't) Care of Europe, it can't be too far from it.

Crappy products, crappy service, extremely overpriced.
WHY do you keep buying, guys? Even the last Chinese crap is thousand times better than anything they ever did and will ever do! And you get a much better Customer Care.

BOYCOTT FLESHLIGHT!!!
🫡

Habe ein Produkt erhalten, dass nach wenigen Anwendungen schon ein Loch hatte. Definitiv ein Produktionsfehler. Support stellt sich komplett quer es zu ersetzen

bought a couple products from them, the products are fine. but way too overpriced, not just that but i received mine deformed, but trying to contact support is driving me nuts! its all through a damn AI assistant, that says it'll put you online with a live agent but after waiting over an hour and a half (the AI said max 20 mins wait) ive given up. i gave up on that route and tried contacting them through email. again only received one response, and response times are WAYYYY longer than they say the max is. i first contacted them over a week ago and still no where near getting the problem solved or even a response. truly a terrible experience, I wouldn't but from them just because of the potential risk of having to deal with the God awful support.

Absolutely a scam avoid..

AVOID THIS COMPANY AT ALL COST.
They sent me DAMAGED sleeve. I've sent them pictures, and they admitted that it was damaged. They send me a replacement that was even more damaged ! Sergio V. from support claims there is nothing wrong with second sleeve ! Both sleeves have sharp edges at the entrance, which is scratching me and making me bleed. He is so ignorant, that he claims that is none of his problems. When I complaint about him, he assigned himself to the ticket and closed it. Fleshlight have the worst support that completely ignores you, even if their product is damaging your health !!!! AVOID AT ALL COST !!!!!!!

Bought 2 sleeves from them. The first one came with a bubble on the right side of the entry, which they say is normal and shouldn't affect its use. I guess it's mostly true but I expected better craftsmanship from a 70€ item.
The second one had a massive cavity on the right side as well, making the sleeve noticeably imbalanced. I contacted customer service and Sergio V. told me it's not defective.
I like their range of products but their shabby quality, lack of attention to detail and unhelpful customer service are definitely not in line with the astronomical prices they charge.
I'm sure other companies offer better quality at lower prices for a product that's not really that special.

Purchased a Tori black from a local shop, it was a poor quality and everything seemed off about it. Contacted fleshlight customer service, they said it’s counterfeit and offered me a 30% off another purchase. The store showed me their order from fkeshlight and assured me it’s real. Neither company is willing to replace my item. I would not buy from fleshlight again or the chain adult store.

There was some kind of error at checkout that changed the $99 price to $10,046. It happened several times in a row after refreshing my browser. This scared me off the site immediately. Then I came to Trustpilot to see the shocking reviews. Fleshlights are luckily sold elsewhere for the same price but with free delivery and good reviews.

Sergio V is the most useless customer service manger I have ever had a conversation with. He contradicts himself and always places blame on customer despite it being an issue on their end.

If your bank makes one fraudulent hold they immediately blacklist from site before you can even unlock the hold.

I have to great sensation but shortly after I purchased it the sleeve split down the side of the sleeve what the F not exactly cheap am I the only one too have this problem disappointed customer

Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.

Tried to have fun but my dickus got white from fungus. I thought the light was a virgin but no, it was used by someone and I got his fungus on my porcini.

Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

I purchased a Fleshlight Boom Blast Medium Dark. It seemed to work pretty well, but it just stunk to high heaven!!! I think the material that it was made may have been the problem, but the dye even more. When I tried to clean it, it leaked this ugly brown stuff into the sink.
I finally just threw it away because it stunk so much – I mean it really reeked to high heaven!!!! Since you really can’t return it unopened, I thought I would at least be able to get a credit or something. They gave me no credit whatsoever. I mean, it doesn’t help to take a photo. The photo doesn’t tell anyone that it stinks to heaven!!!

Placed an order but received the wrong item. It appears they sent me someone else's order. (so much for privacy). It's been a week and Customer Service has been jerking me around over email (excuse pun).

I would highly recommend these products!
Tried other brands and the experience is not the same