Fit2Run-The Runner's Superstore Anmeldelser 

I purchased a pair of shoes, tried them on briefly inside my apartment, and returned them because they didn’t work for me. I never wore them outside or used them for running.

Fit2Run denied my refund because of minor marks on the soles, classified the shoes as “used,” and would only offer a store gift card. I explained that they had only been tried on indoors and asked for a manager review, but they still refused.

If you’re buying shoes that you may need to return after trying them on for fit, beware. In my case, an indoor try-on was enough for them to deny a refund to my original payment method.

Absolutely unacceptable customer service.

I paid €344.30 for my order, yet weeks later I still have not received my package.

What is even more disappointing is the way FITRUN has handled this situation. I have contacted customer support numerous times, but instead of providing a solution, I have only received generic copy-and-paste responses and empty promises. No one has taken responsibility, no one has provided a clear explanation, and no one has resolved the problem.

As a customer, I fulfilled all of my obligations by paying for my order immediately. FITRUN, however, has failed to fulfill theirs by delivering the goods or issuing a refund.

Because of this experience, I have been forced to contact my bank to initiate a chargeback, and I am also pursuing the matter through the appropriate consumer protection authorities.

This has been one of the worst online shopping experiences I have ever had.

I cannot recommend FITRUN to anyone. If you decide to order from this company, be aware that if something goes wrong, you may be left without your order, without your money, and without meaningful customer support.

I ordered and paid for a pair of shoes from Fit2Run that I never received.

What followed has honestly been one of the worst customer service experiences I could have imagined.

Instead of simply resolving the missing order with a replacement or refund, Fit2Run initially directed me to deal with UPS myself. After repeated follow-ups, they finally opened/disputed the claim with UPS — but I still have neither the merchandise I paid for nor a refund.

Most astonishingly, Fit2Run actually suggested that I FILE A POLICE REPORT for the missing package.

I explained that I have absolutely no evidence that a crime occurred. I know only that the package never reached me. It could have been misdelivered, lost, incorrectly scanned, or stolen. Asking a customer to file a police report alleging a theft they cannot establish rather than taking responsibility for an undelivered order is extraordinary.

Throughout this process, I have had to repeatedly chase Fit2Run for updates while they continue telling me to wait for their carrier’s investigation.

I purchased the shoes from Fit2Run. Fit2Run chose UPS as its carrier. Yet somehow the burden of an unsuccessful delivery has continually been pushed back onto me.

I have now disputed the charge with my credit card company.

I shop online constantly and understand that shipping problems happen. What determines whether I return to a company is how it responds when something goes wrong. Fit2Run turned a simple missing-package issue into an exhausting customer-service ordeal.

Based on my experience, I would strongly caution anyone considering ordering from Fit2Run online.

Horrible Shipping Service: They will send your shoes in just the shoebox and a shipping bag. The shoebox arrived smashed. The shoes smelled used already, as if they were a pair already tried on, but that could just be me.

Do not buy the wrong size or anything that might require a return because you have to pay for shipping yourself. And they ask you to make sure the shoe box is in pristine condition!!
So that means you will not receive a full refund!! If I would have read the policy on refunds I would have just went to on cloud to purchase!! So think about their refund policy before making a purchase.

Hugmillier Ocasio give us the best service & attention.

Ordered Vomero 18 premium. The air pocket burst is 50 days. Contacted for return and have gotten nowhere. Better off going to a local store

There is no member protection and ZERO store accountability for paid membership fraud.
For the past 1.5 years I have noticed my account has been used to give unknown and unauthorized customers my discounts using my account. I have made several calls to the UTC store and have been given nothing to ensure me that Fit2Run values me as a paid membership holder by protecting my paid membership benefits.
The best the District Manger could offer was, “we can mark your account so that the sales team should check ID when a customer asks to use my account.”
Wait… that’s not standard policy already??!!
So..now after 10 plus years of consistently shopping at Fit2Run for my family of 6, I am cancelling this membership and my account.
Check your account activity

Fit 2 Run won't let you return ANYTHING over $250 or almost anything under $250 if it was opened. Buy anywhere else. I paid $170 for headphones. Wrong size, never used, perfect condition, only a few days after delivery, and they won't let me return. Awful awful policy.

Sammie was so AWESOME & PATIENT with me. I have Morton's Neuroma & am very, very limited to the STYLE shoe I can wear. I use to wear a New Balance shoe, but my shoe size went up & they do not carry anything for me in Women or Men. Sammie took the time to listen to my needs. I tried on a lot of sizes & Women/Men shoes. She made me feel like the only person in the store even though it was busy. She introduced me to the Membership program, which is exactly what I needed because I was very uncomfortable choosing a shoe & finding out my Morton's Neuroma pain was back.

Fit 2 run do not honor the warranty period for exchanges even if the product is in perfect condition, with a receipt and in the original box.
I bought 1 pair of walking shoes 3 days ago $180 plus IVU. After walk 10 minutes, it felt so unconfortable in the big toe and hurt my nail. Today, I went to the store to exchange them, and they didn't honor the 30-day exchange policy even though they were clean and in perfect condition for sale. The employee was extremely rude and discourteous; he even made fun of me. The insoles ($79.95 plus IVU) The box says that customer has a 30-day trial period, but then they won't exchange them because they're used.

Ordered a pair of shoes online. Credit card charged. A day later, "order cancelled because we didn't have enough stock to fulfill your order". Luckily Credit card refunded, so no fraud... but if you don't have it, get your systems right and don't take the order.

Ordered and Paid for 2 day shipping for an event. Item shipped Ground. Customer Service said they could not reroute the item back, or change service level and they would "have to check with leadership" about crediting $34.03 which is what I paid. They did agree to that, but returning the item would be at my expense. Unbelievable. I truly had to argue for every penny that I had already paid, and now I'm left with a pair of shoes I won't use.

I ordered then saw how bad trust pilot reviews were and got very concerned my order would be wrong. I couldn't have been more wrong or more pleased with my order. Arrived quickly and was correct shoes, colors and size. The prices are almost not believable how low they are. I ordered Nike vomero plus and then they send fit 2 run cash and another discount so I ordered a second pair. One pair in neon and one all black. Bother showed up perfectly. Saved $50 on the second order. My new go to place until they let me down.

I ordered a pair of sneakers on 10/4 and the tracking was generated on 10/5 but didn't go active until the 8th. When I reached out an AI generated message was advised me that it takes 2 days for tracking to go live after a purchase was made. It had been 5 days at that point. When the package arrived it was the wrong item. I sent a photo of the item which was pink (I ordered grey) and they told me that the website color was off... that makes no sense the full description is grey and these shoes are clearly the wrong ones. I can't get ahold of customer service at all- seems like a scam.

Naked Sports Innovations is advising potential customers not to shop from Run2Run. Our products are on their website, but we do not, nor do any of our vendors, sell to this "store". We do not believe this store in fact exists, let alone sells authentic Naked products.

Here’s the plot twist no one asked for: they’ll sell you shoes with a smile, but leave out the part where you need to buy a membership just to make a return. Who knew refunds had an entry fee?

I tried to return my brand-new, unworn shoes. Their system was down. They said, “Come back anytime!” So I took more time off work, came back, and was told by Scott (the king of “not my problem”) that since I didn’t have their precious membership, I couldn’t return a single thing.

So basically, Fit2Run wants you to pay for the privilege of returning the stuff you already paid for. That’s not a running store — that’s a get-rich-quick scheme in sneakers.

If you like the thrill of financial hostage situations and a side of membership extortion, be their guest. Otherwise, do what any sane person would do and run — far, far away — from Fit2Run.

Because they’re Fit2Run you in circles until you give up and leave empty-handed. And who wants to pay for that cardio? 👟👟

shoe hurt to wear. now i have to pay a shipping cost to return it. Terrible experience. Don't use this company

I found a pair of runners at a good price on their website. In order to get the free shipping for a $75 purchase, I added on a T-shirt to the order. My credit card was charged for the full amount. Then, a week later I get notice that the shoes are "not in stock", so they issued a refund. So, I presumed I would get the T-shirt (that I didn't even really want). A few days later, the T-shirt order was cancelled also! Another refund was given. They just take your money for items they don't even have in stock, sit on it for a week, then turn around and cancel the order.

DO NOT ORDER FROM their WEBSITE!!

Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company.